Feeling Heard - Publications - Faculty & Research

Profile

Adriann Dolphin

overwhelmed with opportunity. In class, I’ve heard new perspectives from my classmates or the case protagonists themselves. Clubs and conferences have given me connections to industries I didn’t even know existed before coming here. I’ve... View Details

11 Feb 2002
Research & Ideas

The Quiet Leader—and How to Be One

done, who inspires others to do it in a critical moment. But I'm skeptical that in the countless meetings Jack Welch spent his career going to, in each one of these meetings it was the Jack Welch Show, and that he heard what everybody had... View Details

Keywords: by Martha Lagace

24 Jan 2023
Blog Post

Dispelling Myths About HBS Through My Summer Venture in Management Program Experience

institution given some of the negative stereotypes I had heard about them. It also did not help that as a woman of color, I did not feel I had the right support system coaching me throughout my adulthood. I... View Details

01 Dec 2023
News

Drop Everything, Read This

us that interfere with our well-being—for instance, the part of me that eats much more than I need to eat when I feel stressed. I took Schwartz’s work even more seriously when I heard the results of the... View Details

Keywords: Publishing Industries (except Internet); Information

13 Mar 2023
Research & Ideas

What Would It Take to Unlock Microfinance's Full Potential?

very well. We do a variety of formal and informal interviews to understand who they’d feel comfortable taking a bet on, and then we do a lot of work with the borrower to come up with a personalized repayment schedule that matches their... View Details

Keywords: by Jen McFarland Flint; Financial Services

26 Jun 2020
Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

action.” Yakult delivers water and instant noodles to survivors They are called the “Yakult Ladies,” a team that delivers probiotic drinks manufactured by Yakult to customers’ homes. Shortly after the earthquake and tsunami destroyed Fukushima, CEO Hiromi Watanabe... View Details

Keywords: by Dina Gerdeman

Web

Our Values | About

East. Shock has given way to deep pain and grief, sadness, and anger. Many in our community are afraid: uncertain whether they are welcome at Harvard Business School, unsure how to engage in class discussions, and even feeling physically... View Details

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

industry leaders to participate in a course capstone panel discussion of the COVID-19 crisis and what it means for the future of the industry. What we heard was that the restaurant industry was in deep economic trouble and that... View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

17 Apr 2022
Book

How to Avoid the 'Ethical Slide' That Leads Companies Astray

Company managers have likely heard the old quip: Business ethics is a contradiction in terms. That’s because too often, business is viewed as a hard-hearted enterprise, driven by getting ahead at all costs, even if that means cutting... View Details

Keywords: by Lane Lambert

22 Dec 2020
Blog Post

The Forward Fellowship Convinced Me That I Belong at HBS

When I first heard about the fellowship, I felt a sense of calm knowing that there were others like me on campus who, though they may not look like me or come from the same place as me, share a similar story. I not only View Details

04 Jun 2020
Book

It’s Not About You: Why Leaders Need to Look Outward

a foundation of trust to lead people effectively. I’ve found that people feel like the luckiest people when they're trusted and bummed if they're not, but they don't really experience trust as immediately actionable. With actions you take... View Details

Keywords: by Kristen Senz

12 Aug 2019
Research & Ideas

How Scale Changes a Manager's Responsibilities

decision, but to guide and mentor the team through the decision process. You may interview candidates at this stage, too, but I suggest this be to help a junior manager resolve concerns they have about the candidate or probe more deeply on areas in which they View Details

Keywords: by Julia Austin

21 Aug 2000
Research & Ideas

Inside the OR: Disrupted Routines and New Technologies

necessary for successful adoption of new technologies. "You have to talk. I have no qualms about it," said a member of one of the successful teams. "In a regular case, you clam up, but it's too late in MICS. There is no time for recovery." But the... View Details

Keywords: by Hilah Geer

16 Mar 2015
Research & Ideas

Advice on Advice

are often most guilty of doing this, in some cases because they actually feel competitive when receiving advice from experts—which may lead them to dismiss the advice those experts are giving. "Powerful people often say to... View Details

Keywords: by Dina Gerdeman

26 Oct 2022
Research & Ideas

How Paid Promos Take the Shine Off YouTube Stars (and Tips for Better Influencer Marketing)

command outsized respect and trust from followers. “One of the things that we’ve always heard about why social influencers are so effective—and why people, particularly young generations, are listening to social influencers—is that they... View Details

Keywords: by Kara Baskin; Technology; Media & Broadcasting

08 Feb 2023
Op-Ed

Building an Inclusive Workplace? Prepare to Shield It from Economic Fears

you’re not accustomed to reflection, it might feel weird, like you’re wasting time. But you would be wrong. In fact, reflection helps leaders make better decisions faster. Leaders must constantly assess a dynamic environment to gain... View Details

Keywords: by Hise O. Gibson and Nicole Gilmore

16 May 2023
Blog Post

Celebrating Asian American and Pacific Islander Heritage Month at HBS (part 2)

make yourself heard more.” It was a pivotal moment that made me realize I wasn't being authentic to myself. Instead of moving in circles filled with insecurity, I needed to stay true to who I am because only I can decide how authentic I... View Details

01 Dec 2019
News

Remix

that 85 percent of alumnae have experienced some form of sexual harassment in the workplace, ranging from suggestive remarks to unwanted physical contact. Of those, 23 percent said they performed below their capacity as a result, and 38 percent reported View Details

Keywords: Jen McFarland Flint; photographed by Chris Sorensen; #MeToo; DefJam; Arts, Entertainment

31 May 2004
Research & Ideas

How Team Leaders Show Support–or Not

What do leaders do to make employees in creative functions feel supported or not? That was one of the research questions posed by Harvard Business School professor Teresa Amabile and colleagues in what has turned into a penetrating study... View Details