Publications

September 1980 (Revised January 1983)
Case

Federal Express: Customer Service Department (A)

01 Jun 2010
News

Paulson Advocates Regulatory Reform

PAULSON: “We were staving off economic Armageddon.” Hank Paulson (MBA ’70) is on a mission. As Treasury Secretary, the former Goldman Sachs CEO found himself in the distasteful position of championing massive taxpayer-funded bailouts for the nation’s leading financial... View Details

Keywords: federal bailouts; Funds, Trusts, and Other Financial Vehicles; Finance; Administration of Economic Programs; Government

February 1998
Case

Planned Parenthood Federation of America (C)

By: V. Kasturi Rangan and Elaine V. Backman

Describes the series of events and processes that led to the formulation of a reinvention plan. View Details

Keywords: Change Management; Nonprofit Organizations

March 1981 (Revised May 1981)
Case

Federal Express: Customer Service Department (B1)

October 1989
Supplement

Federal Express: The Money Back Guarantee (D)

See (A) case. View Details

October 1989
Supplement

Federal Express: The Money Back Guarantee (C)

See (A) case. View Details

04 May 2016
HBS Seminar

Robert Cannon of the Federal Communications Commission

May 2003
Case

International Federation of Red Cross and Red Crescent Societies

By: John A. Quelch

Didier Cherpitel, CEO of the International Federation of Red Cross and Red Crescent Societies (IFRC), is implementing a new strategy that will fundamentally change the role of its International Secretariat. The organization is in the early stages of implementing a best... View Details

Keywords: Globalized Firms and Management; Nonprofit Organizations; Brands and Branding

October 1997 (Revised April 2002)
Case

Planned Parenthood Federation of America (A)

By: V. Kasturi Rangan and Elaine V. Backman

Outlines the dynamic shifts in the external environment surrounding Planned Parenthood's operations in 1994. Health care reform was threatening some of its core customer base. The organization had to come up with a strategy and a process for adapting to the new... View Details

Keywords: Nonprofit Organizations; Health Care and Treatment; Health Industry; United States

1981
Article

Federal Credit and the Shadow Budget

By: Dutch Leonard and Elisabeth H. Rhyne

Keywords: Budgets and Budgeting; Credit

March 2003
Case

Insurer of Last Resort? The Federal Financial Response to September 11

By: David A. Moss and Sarah A. Brennan

Examines the federal financial response to September 11, 2001: the airline bailout, the victim compensation fund, emergency aid to New York and Washington, and terrorism reinsurance. Less than two weeks after the attacks, the government had committed almost $40 billion... View Details

Keywords: Business and Government Relations; Insurance; Risk Management; United States

2016
Article

The Federal Reserve's Balance Sheet as a Financial-Stability Tool

By: Robin Greenwood, Samuel Gregory Hanson and Jeremy C. Stein

We argue that the Federal Reserve should use its balance sheet to help reduce a key threat to financial stability: the tendency for private-sector financial intermediaries to engage in excessive amounts of maturity transformation—i.e., to finance risky assets using... View Details

Keywords: Central Banking; Policy; Risk Management; Public Administration Industry; United States

Read Now

January 1997 (Revised March 1997)
Case

Crisis at the Federal Reserve: Arthur Burns and the Stagflation of 1973-75

By: David A. Moss and Wyatt C. Wells

Briefly examines the history of the Federal Reserve System up through 1970 and then delves into how the central bank, under the leadership of Arthur F. Burns, responded to the "stagflation" of the early 1970s. It culminates with the Federal Reserve's response to the... View Details

Keywords: Central Banking; Inflation and Deflation; Government Administration; Financial Crisis; United States

2013
Other Unpublished Work

Leadership and Independence at the Federal Reserve

By: David Moss and Marc Campasano

April 2009 (Revised October 2010)
Case

Planned Parenthood Federation of America in 2008

By: Allen S. Grossman, Thomas J. Steenburgh, Lauren Susan Mehler and Matthew Benjamin Oppenheimer

As with many national non-profits, Planned Parenthood is organized as 100 separate 501(c)3 organizations. What is the best structure for Planned Parenthood to fulfill its mission? View Details

Keywords: Business or Company Management; Mission and Purpose; Organizational Structure; Nonprofit Organizations

August 2008
Teaching Note

SchoolNet: Pursuing Opportunity Beyond Federal Mandates (TN)

By: Stacey M. Childress, Jason Mahon and Geoff Eckman Marietta

Teaching Note for [806050]. View Details