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Show Results For
- All HBS Web
(349)
- People (2)
- News (144)
- Research (151)
- Multimedia (1)
- Faculty Publications (20)
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- 25 Aug 2003
- Research & Ideas
Why IT Does Matter
effectiveness has come the ability to do things truly differently. American Hospital Supply's distribution software and American Airlines' SABRE reservation system are examples of victories in past technologies. The firms were the first... View Details
Keywords: by F. Warren McFarlan & Richard L. Nolan
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
Dietz, who didn’t realize that children saw the company’s MRI scanners as cold, scary chambers of misery until he visited a hospital and saw for himself. The machines created enough fear and tears that many kids needed to be sedated. The... View Details
- 30 Apr 2020
- Book
Fighting Climate Change Requires a New Capitalism
Rebecca Henderson spent her young adult years living two lives. At work, she preached the risks of resisting change to MBA students at the Massachusetts Institute of Technology, drawing on lessons she learned while watching factories close as a management consultant.... View Details
- 22 Apr 2002
- Research & Ideas
Does Spirituality Drive Success?
but some have turned out great." You'd be surprised at how my basic Christian principles are effective in a business setting.— Gregory Slayton,ClickAction Gregory Slayton (HBS MBA '90), chairman of ClickAction Inc., said his beliefs are never View Details
- 30 Aug 2004
- Research & Ideas
Real Estate: The Most Imperfect Asset
east of the Mississippi. Green construction and green operations are the wave of the future and the United Sates is far behind Europe in this regard. Finally, American real estate investors have... View Details
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
when. With facial recognition and infrared cameras, there can be time series data collected from your temperature and probably what was in the breaths you exhaled, captured over weeks and years, as you enter vestibules and ride elevators.Further, apartment dwellers,... View Details
Keywords: by Dina Gerdeman
- 26 Nov 2001
- Research & Ideas
How Toyota Turns Workers Into Problem Solvers
processes as disparate as smelting, extrusion, die design, and finance. We also started creating pilot sites in the health care industry. We started our work with a "learning unit" at Deaconess-Glover Hospital in Needham, not... View Details
- 18 Jul 2019
- Lessons from the Classroom
The Internet of Things Needs a Business Model. Here It Is
barrel careening over Niagara Falls. It’s not that IoT has flopped; far from it. Everything in our homes seems to be connected. IoT devices enable networks that make possible smart speakers, smart TVs, smart thermostats, and even smart... View Details
- 03 Jan 2011
- Research & Ideas
Most Popular Articles of 2010
doctoral student Julia Adler-Milstein, Harvard School of Public Health professor Sara Singer, and HBS professor Michael W. Toffel examine this question in a hospital setting. Conceptual Foundations of the Balanced Scorecard This article... View Details
Keywords: by Staff
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
solutions such as the construction of mobile COVID test units with medical teams, which have so far tested over 60,000 people. The design was donated to 10 hospitals and is now also available for free... View Details
- 18 Aug 2003
- Research & Ideas
How New Managers Become Great Managers
she set store standards, instituted training programs, and rejuvenated performance. Due to her success in operations over the next two years, this manager received two more challenging assignments. First, she became director of sales for 150 stores on the View Details
Keywords: by Linda Hill
- 10 Nov 2003
- Research & Ideas
Globalization: The Strategy of Differences
go so far in melding the two strategies. Like CEMEX, GEMS was able to pursue both approaches because it could organize its operations into relatively autonomous bundles of activities (like product development) in which economies of scale... View Details
Keywords: by Pankaj Ghemawat
- 15 Oct 2007
- Research & Ideas
Businesses Beware: The World Is Not Flat
power of states. But the world is not flat, argues HBS professor Pankaj Ghemawat. Think of it as partly globalized, or "semiglobalized." "Strategies that presume complete global integration tend to place far too much... View Details
Keywords: by Martha Lagace
- 03 May 2010
- Research & Ideas
What Is the Future of MBA Education?
learning process. Garvin: Faculty could be expanded in creative ways. Think of Harvard Medical School. It has incoming classes of 165 students and 10,000 faculty! It's an astonishing number that makes sense only after you realize Harvard has 17 affiliated View Details
- 22 Jul 2019
- Book
How to Be a Digital Platform Leader
business for 20 years. Its acquisition of Jet.com, however, let Walmart aggressively expand the top line of its platform revenue and bring in a team that understood platforms. Although still far behind Amazon, Walmart’s acquisition of... View Details
Keywords: by Martha Lagace
- 02 Jul 2013
- First Look
First Look: July 2
service standards in the company's hospitality portfolio, Far East Hospitality. Chan and her small team in the Service Quality and Standards Department (SQSD) for View Details
Keywords: Anna Secino
- 26 Jun 2013
- Op-Ed
A Roadmap for Afghanistan’s Economic Future
Pashtun. Without trust, people are far more likely to work or invest only with only "their own kind" rather than with any Afghan. This skews investment toward relatively inefficient opportunities and thereby limits job creation.... View Details
Keywords: by Tarun Khanna
- 01 Mar 2017
- Research & Ideas
A Good Thing Happens When Doctors Start Talking to Their Patients
prevent high-cost incidents that could occur later,” says Kaplan. Incentives are misplaced In one study, for example, Kaplan and Haas looked at the cost of joint-replacement surgery at 30 large orthopedic hospitals across the United... View Details
- 04 Apr 2011
- Research & Ideas
Attention Medical Shoppers: What Health Care Can Learn from Walmart and Amazon
Medical School professor, surgeon, and New Yorker staff writer Atul Gawande; and HBS professor Raffaella Sadun, who has led an international research project on the role of management in acute care hospitals and medical schools. David... View Details
- 19 May 2015
- First Look
First Look: May 19
Communist Party, which had ruled China since 1949. Xi inherited a country far more unequal than the one that Mao Zedong, Communist China's first leader, had left behind in 1978. The growth of markets had made China much wealthier but also... View Details
Keywords: Sean Silverthorne