Publications

2021
Working Paper

Population Interference in Panel Experiments

By: Iavor I Bojinov, Kevin Wu Han and Guillaume Basse

The phenomenon of population interference, where a treatment assigned to one experimental unit affects another experimental unit's outcome, has received considerable attention in standard randomized experiments. The complications produced by population interference in... View Details

Keywords: Finite Population; Potential Outcomes; Dynamic Causal Effects; Mathematical Methods

SSRN

05 Aug 2013
Research & Ideas

To Buy Happiness, Purchase an Experience

authors Elizabeth Dunn and Michael Norton draw on years of quantitative and qualitative research to explain how we can turn cash into contentment. The key lies in adhering to five key principles: Buy Experiences (research shows that... View Details

Keywords: by Carmen Nobel

January 2024
Article

Population Interference in Panel Experiments

By: Kevin Wu Han, Guillaume Basse and Iavor Bojinov

The phenomenon of population interference, where a treatment assigned to one experimental unit affects another experimental unit’s outcome, has received considerable attention in standard randomized experiments. The complications produced by population interference in... View Details

Keywords: Outcome or Result; Research; Situation or Environment

Register to Read

2025
Working Paper

The Cybernetic Teammate: A Field Experiment on Generative AI Reshaping Teamwork and Expertise

By: Fabrizio Dell'Acqua, Charles Ayoubi, Hila Lifshitz, Raffaella Sadun, Ethan Mollick, Lilach Mollick, Yi Han, Jeff Goldman, Hari Nair, Stew Taub and Karim R. Lakhani

We examine how artificial intelligence transforms the core pillars of collaboration— performance, expertise sharing, and social engagement—through a pre-registered field experiment with 776 professionals at Procter & Gamble, a global consumer packaged goods company.... View Details

Keywords: Artificial Intelligence; Teamwork; Human-machine Interaction; Productivity; Skills; Innovation; Field Experiment; AI and Machine Learning; Groups and Teams; Competency and Skills; Performance Productivity; Collaborative Innovation and Invention; Product Development

SSRN

2023
Working Paper

Virtual Water Coolers: A Field Experiment on the Role of Virtual Interactions on Organizational Newcomer Performance

By: Prithwiraj Choudhury, Jacqueline N. Lane and Iavor Bojinov

Designing management practices to better onboard organizational newcomers working remotely is a key priority for firms. We report results from a randomized field experiment conducted at a large global firm that estimates the performance effects of different types of... View Details

Keywords: Remote Work; Virtual Water Coolers; Social Interactions; Careers; Field Experiment; Employees; Interpersonal Communication; Internet and the Web; Performance; Personal Development and Career

SSRN

13 Apr 2021
Working Paper Summaries

Population Interference in Panel Experiments

Keywords: by Iavor I. Bojinov, Kevin Wu Han, and Guillaume Basse

Research Summary

Customer Experience Design

By: Stefan H. Thomke

Please contact Professor Thomke for the most current description of his research on simulation and R&D performance and/or copies of research articles (published and working papers). View Details

November 2018 (Revised May 2019)
Case

California Closets: Organizing the Customer Experience

By: Boris Groysberg and Annelena Lobb

California Closets had used robust net promoter score (NPS) data, surveyed across its locations, to create a more consistent and satisfying customer experience. CEO Bill Barton wanted to further optimize the customer experience around best practices. He also wanted to... View Details

Keywords: Net Promoter Score; Customer Relationship Management; Customer Satisfaction; Customers; Acquisition; Demographics; Strategy

Educators

April 2022
Article

Demand Interactions in Sharing Economies: Evidence from a Natural Experiment Involving Airbnb and Uber/Lyft

By: Shunyuan Zhang, Dokyun Lee, Param Singh and Tridas Mukhopadhyay

We examine whether and how ride-sharing services influence the demand for home-sharing services. Our identification strategy hinges on a natural experiment in which Uber/Lyft exited Austin, Texas, in May 2016 due to local regulation. Using a 12-month longitudinal... View Details

Keywords: Airbnb; Uber; Natural Experiment; Geographic Demand Dispersion; Sharing Economy; Transportation; Demand and Consumers; Geographic Scope

Find at Harvard

02 Aug 2006
Research & Ideas

Investor Protection: The Czech Experience

countries. I think having local partners with experience with foreign companies and a track record of good behavior is underappreciated relative to a partner's political connections. For Železný, the lesson of course is simpler: He was on... View Details

Keywords: by Martha Lagace; Media & Broadcasting; Entertainment & Recreation

Research Summary

Models of optimal experience (flow)

Flow is a state of profound task-absorption, involvement, and intrinsic enjoyment that makes the person feel one with the activity. Csikszentmihalyi's Flow Theory states that flow is more likely to occur in situations in which the person feels that the activity is very... View Details

August 2021
Case

Orchadio's First Two Split Experiments

By: Iavor I. Bojinov, Marco Iansiti and David Lane

Orchadio, a direct-to-consumer grocery business, needs to conduct its first two A/B tests—one to evaluate the effectiveness and functioning of its newly redesigned website, and one to market-test four versions of a new banner for the website. To do so, it will rely on... View Details

Keywords: Information Management; Technological Innovation; Knowledge Use and Leverage; Resource Allocation; Marketing; Measurement and Metrics; Customization and Personalization; Information Technology; Internet and the Web; Digital Platforms; Information Technology Industry; Food and Beverage Industry

Educators

March 6, 2012
Blog Post

Enhance Your Overseas Experience

By: John Coleman and William W. George

Keywords: Leadership

7 May 1993
Lecture

The United States Experience

By: W. Carl Kester

Keywords: United States

Research Summary

Experience and description-based decision making.

Prof. Barron and his co-authors study the effect of the economic environment on decision making. One example involves the effect of rare (low probability) events. People behave as if they overweight these events in some settings (e.g., when buying insurance and... View Details

09 Aug 2006
Research & Ideas

Career Advancement Without Experience

A worker seeks fulfillment in a new job involving expanded skills and responsibilities. The dilemma: Without prior experience in the field, how can she prove her capability to a potential employer? The challenge is even more daunting for... View Details

Keywords: by Julia Hanna; Motion Pictures & Video; Technology

Article

The Multidimensional Effects of a Small Gift:: Evidence from a Natural Field Experiment

By: Ellen Garbarino, Robert Slonim and Carmen Wang

Using a large natural field experiment, we demonstrate that a small unconditional gift (pen) more than doubled both small (survey) and large (blood donation) responses. We find no evidence that the opportunity for a small response crowded out the larger response;... View Details

Keywords: Reciprocity; Gift Exchange; Blood Donation; Charitable Behavior; Field Experiment; Behavior; Philanthropy and Charitable Giving

Find at Harvard

December 2020
Supplement

Experiment A Box Search

By: Iavor I Bojinov and Karim R. Lakhani

2013
Working Paper

Learning from Double-Digit Growth Experiences

By: Eric D. Werker

This extended memorandum identifies episodes of sustained double-digit growth in real GDP, defined as a compound annual growth rate of 10 percent or more over a period of 8 years or longer. Using a measure of real GDP reported in the World Development Indicators, we... View Details

Keywords: Growth; Liberia