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- All HBS Web (391)
- Faculty Publications (40)
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- 02 Apr 2024
- What Do You Think?
What's Enough to Make Us Happy?
enough. It depended on how their colleagues were behaving, probably with equally little thought about “enough.” HBS colleague and happiness expert Arthur Brooks refers to this as “the striver’s curse” and notes that “there is no... View Details
Keywords: by James Heskett
- 09 May 2024
- Research & Ideas
Called Back to the Office? How You Benefit from Ideas You Didn't Know You Were Missing
Leaders have fretted since COVID-19 lockdowns that collaboration and innovation might suffer when teammates interact less. New research points to an emerging concern four years on, as organizations settle into remote, hybrid, and... View Details
Keywords: by Ben Rand
- 09 Dec 2008
- First Look
First Look: December 9, 2008
Examines a struggling IT outsourcing project from the perspective of the customer—Tegan. It should be used in conjunction with “Hrad Technika” (9-609-039), which illustrates the supplier's point of view. When Tegan, a Welsh toy... View Details
Keywords: Martha Lagace
- 23 Jun 2023
- HBS Case
This Company Lets Employees Take Charge—Even with Life and Death Decisions
nursing teams find the coaching supportive of their aspirations to do better. Bernstein points out, “as opposed to other organizations, where coaches often report back to management, here the coaches are solely focused on helping nurses.”... View Details
- 29 Nov 2010
- HBS Case
United Breaks Guitars
quick hop to the mainstream media; by the end of July, the video had been viewed 4.6 million times, with external references expanding that audience by many more millions. Click to watch.“United Breaks Guitars,” created by Canadian... View Details
Keywords: by Julia Hanna
- 21 Jun 2010
- Research & Ideas
Strategy and Execution for Emerging Markets
Emerging markets such as the BRIC countries—Brazil, Russia, India, and China—entice and intimidate. When managers are asked what is special about emerging markets, they typically point to rapid economic growth, potential competitors, and... View Details
Keywords: by Martha Lagace
- 14 Feb 2022
- Research & Ideas
Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age
School professors Tarun Khanna, Anthony Mayo, and Nitin Nohria refer to as contextual intelligence. Only with an understanding of the most salient information or the most influential players in a given context can an executive figure out... View Details
- 12 Apr 2022
- Book
Racism, Colonialism, and Britain's Legacy of Violence
when looking at the history of the British Empire across 200 years and vast swaths of territory, is that violence was not a one-off occurrence,” Elkins points out. “Rather, it was systemic and part and parcel of Britain’s liberal... View Details
Keywords: by Avery Forman
- 20 Jun 2005
- Research & Ideas
Creating a Positive Professional Image
"predicament" or event that reflects poorly on their competence, character, or commitment at some point in time, due to mistakes they have made in the past that have become public knowledge, or competency gaps (e.g.,... View Details
Keywords: by Mallory Stark
- 22 Aug 2017
- First Look
First Look at New Research and Ideas, August 23
two approaches to the question of whether businesses have human rights obligations. The “moral” approach conceives of human rights as antecedently existing basic moral rights. The “institutional” approach starts with contemporary human rights practice in which human... View Details
Keywords: Sean Silverthorne
- 07 Mar 2011
- Research & Ideas
Why Companies Fail—and How Their Founders Can Bounce Back
Ghosh, a senior lecturer at Harvard Business School who has held top executive positions at some eight technology-based start-ups. If failure refers to failing to see the projected return on investment, then the failure rate is 70 to 80... View Details
Keywords: by Carmen Nobel
- 18 Nov 2014
- First Look
First Look: November 18
personal selling to successfully promote products and brands in the marketplace. In this study, we jointly examine the effect of mass-media advertising and personal selling in the context of U.S. presidential elections, where the former is View Details
Keywords: Sean Silverthorne
- 14 May 2018
- Research & Ideas
Amazon vs. Whole Foods: When Cultures Collide
other hand, always prided itself on its personal touch, empowering individual stores—even individual employees—to make decisions about products that emphasize high quality, healthy, and local foods. That decentralization, however, caused enormous inefficiencies that... View Details
- 19 Apr 2010
- Research & Ideas
The History of Beauty
autonomy beauty companies have to shape ideals. Unilever's current Dove marketing campaign, which uses senior women as models to make the point that one can be beautiful beyond one's 30s, shows that a large company has the power to... View Details
- 26 Oct 2021
- Research & Ideas
What Companies Want Most in a CEO: A Good Listener
involvement in mergers and acquisitions. Larger firms were more likely to include social skills in their job-search requirements. Being a multinational corporation was associated with a 4.7 percentage point increase in the probability of... View Details
Keywords: by Jay Fitzgerald
- 28 Jan 2014
- First Look
First Look: January 28
the Public Corporation, and Greater Commitments to Sustainability: Signals from the Corporate Board By: Eccles, Robert G., J. Herron, and George Serafeim Abstract—This book is a comprehensive reference work exploring recent changes and... View Details
Keywords: Sean Silverthorne
- 01 Nov 1999
- Research & Ideas
John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922
the Primer, an asterisk indicated that the salesman was supposed to point to the item that he was referring to: I think the ordinary daily transactions with your customers may be arranged in five classes,... View Details
Keywords: by Walter A. Friedman
- 16 Feb 2023
- HBS Case
ESG Activists Met the Moment at ExxonMobil, But Did They Succeed?
The impact-investment hedge fund Engine No. 1 made a big splash in May 2021 when it managed to get three nominees elected to the ExxonMobil board of directors. It was an open effort to prod the oil giant toward renewable energy and test whether activist investing could... View Details
- 22 Jul 2002
- Research & Ideas
Is Performance-Based Pricing the Right Price for You?
pricing is complicated. As with usage-based pricing and point guarantees, the actual amount to be paid can not be determined until after delivery, and often even after usage, of the product or service. Thus, for example, time of day... View Details
- 27 Apr 2016
- Research & Ideas
How the FBI Reinvented Itself After 9/11
enforcement agency. Its official fact sheet read, “The primary function of the FBI is law enforcement.” Today, the fact sheet reads “national security.” LESSONS ABOUT THE INTERPLAY OF DESIGN AND IDENTITY IN TIMES OF RADICAL CHANGE At each View Details
Keywords: by Carmen Nobel