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  • All HBS Web  (266)
    • News  (58)
    • Research  (175)
    • Events  (1)
  • Faculty Publications  (25)

Show Results For

  • All HBS Web  (266)
    • News  (58)
    • Research  (175)
    • Events  (1)
  • Faculty Publications  (25)
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  • 11 Mar 2014
  • First Look

First Look: March 11

exploit a natural experiment where the assignment of managers for newly hired college graduates is mandated by rigid HR rules and is uncorrelated to observable characteristics of the graduates. Given this assignment protocol, I find that local View Details
Keywords: Sean Silverthorne
  • 16 Feb 2016
  • First Look

February 16, 2016

advertising and marketing services is best served through the coordination and integration of resources from both inside and outside the company, rather than assuming that these options are mutually exclusive. A review of advertising... View Details
Keywords: Sean Silverthorne
  • 14 Aug 2007
  • Working Paper Summaries

Improving Patient Outcomes: The Effects of Staff Participation and Collaboration in Healthcare Delivery

Keywords: by Ingrid M. Nembhard, Anita L. Tucker, Jeffrey D. Horbar & Joseph H. Carpenter; Health
  • 05 Feb 2024
  • Research & Ideas

The Middle Manager of the Future: More Coaching, Less Commanding

to tell them what to do, but more to inspire them. I think it’s just a smaller piece of a larger, grander transformation in organizations.” Good management now involves coordinating and collaborating with subordinates across functions to... View Details
Keywords: by Ben Rand
  • 26 Apr 2011
  • First Look

First Look: April 26

PapersThe Impact of Forward-Looking Metrics on Employee Decision Making Authors:Pablo, F. Casas-Arce, Asís Martínez-Jerez, and V.G. Narayanan Abstract This paper analyzes the effects of providing forward-looking metrics on View Details
Keywords: Sean Silverthorne
  • 03 Mar 2009
  • First Look

First Look: March 3, 2009

sophisticated safeguards such as an independent ethics committee and a "whistle blower" system for employees concerned with the company's practices. In less than two decades, Sydney IVF grew from just four View Details
Keywords: Martha Lagace
  • 04 Dec 2018
  • First Look

New Research and Ideas, December 4, 2018

or Co-locate? Autonomy versus Learning Effects at the United States Patent Office By: Choudhury, Prithwiraj, Cirrus Foroughi, and Barbara Larson Abstract—While employees might prefer work arrangements that offer greater autonomy, such as... View Details
Keywords: Dina Gerdeman
  • 17 Dec 2012
  • Research & Ideas

Teaming in the Twenty-First Century

work done," says Edmondson, the Novartis Professor of Leadership and Management. “Teaming is the engine of organizational learning.” The problem: Stable teams that plan first and execute later are increasingly infeasible in the twenty-first century workforce, she... View Details
Keywords: by Maggie Starvish
  • 01 Oct 2013
  • First Look

First Look: October 1

(treadmills attached to desks that enable employees to walk while working), provided employees with feedback on their own and their co-workers' usage, and assessed usage over six months. We report how we... View Details
Keywords: Sean Silverthorne
  • 02 Jun 2010
  • First Look

First Look: June 2

costs for resolving the dispute. We also find that the effect of contract structure on dispute resolution approach is moderated by the degree of coordination required in the relationship, and that the effect of dispute approach on... View Details
Keywords: Martha Lagace
  • 13 Mar 2023
  • Op-Ed

How Leaders Should Leave

Even the most loyal, long-serving employee may consider resigning from a job once or twice in a career in order to reboot or get ahead. Large organizations can offer more lateral opportunities to further your development, but the higher... View Details
Keywords: by John Quelch
  • 26 Oct 2021
  • Research & Ideas

What Companies Want Most in a CEO: A Good Listener

resources. That’s because today’s senior executives face a more complex, technology-driven work world in which they must coordinate diverse teams across the globe to achieve goals and solve problems, the researchers note in their recent... View Details
Keywords: by Jay Fitzgerald
  • Research Summary

Managing the Advantages and Tradeoffs of Collaborative Structures

By: Ethan S. Bernstein

To solve complex problems, organizations must both collect facts and use them to solve problems. In one study, my coauthors and I show that increased connectivity—measured as network... View Details

Keywords: Networks; Human Behavior; Performance; Virtual Work; Hybrid Work; Office Space; Workplace Design; Communication; Social and Collaborative Networks; Behavior; Organizational Design; Organizational Structure; Leadership; Management
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

between awareness and action. Much to my surprise, even if an organization and its employees became consummate listeners and tried to make sense of what they were hearing, they were often immobilized to do much with their insights. Why?... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 27 Apr 2016
  • Research & Ideas

How the FBI Reinvented Itself After 9/11

It is hard to imagine a more difficult and tragic trial by fire for a new leader. On September 4, 2001, Robert Mueller started his new job as the sixth director of the Federal Bureau of Investigation. A mere week later, on September 11, al-Qaeda terrorists carried out... View Details
Keywords: by Carmen Nobel
  • 08 Feb 2022
  • Research & Ideas

Silos That Work: How the Pandemic Changed the Way We Collaborate

Employers were so impressed with how smoothly their employees handled remote work during the dramatic lockdowns in the first year of the COVID-19 pandemic that many are going permanently remote, ditching expensive office leases and... View Details
Keywords: by Jay Fitzgerald
  • 23 Apr 2013
  • First Look

First Look: April 23

https://www.hbs.edu/faculty/Pages/item.aspx?num=43830 Team Scaffolds: How Minimal Team Structures Enable Role-Based Coordination By: Valentine, Melissa, and Amy C. Edmondson Abstract—In this paper, we integrate research on role-based View Details
Keywords: Sean Silverthorne
  • 12 Aug 2014
  • First Look

First Look: August 12

are not always made in a competitive Darwinian contest. Instead, a few investors make decisions that are impacted by incentive, agency, and coordination problems, often before a new idea even has a chance to compete in a market. We... View Details
Keywords: Sean Silverthorne
  • 05 Jan 2010
  • First Look

First Look: January 5

care and patient education programs provide opportunities to examine integrated practice units, early-stage and preventive care, and clinical coordination along the full care cycle. The focus on diabetes also enables discussion of what... View Details
Keywords: Martha Lagace
  • 04 Dec 2012
  • First Look

First Look: December 4

selection problem (consumption complementarities often lead to multiple equilibria, which result in different utility levels for the users); and (iii) a coordination problem (lacking perfect foresight, it is unlikely that users will end... View Details
Keywords: Carmen Nobel
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