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- All HBS Web (266)
- Faculty Publications (25)
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- All HBS Web (266)
- Faculty Publications (25)
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- 14 Aug 2007
- Working Paper Summaries
Improving Patient Outcomes: The Effects of Staff Participation and Collaboration in Healthcare Delivery
- 05 Feb 2024
- Research & Ideas
The Middle Manager of the Future: More Coaching, Less Commanding
to tell them what to do, but more to inspire them. I think it’s just a smaller piece of a larger, grander transformation in organizations.” Good management now involves coordinating and collaborating with subordinates across functions to... View Details
Keywords: by Ben Rand
- 11 Mar 2014
- First Look
First Look: March 11
exploit a natural experiment where the assignment of managers for newly hired college graduates is mandated by rigid HR rules and is uncorrelated to observable characteristics of the graduates. Given this assignment protocol, I find that local View Details
Keywords: Sean Silverthorne
- 16 Feb 2016
- First Look
February 16, 2016
advertising and marketing services is best served through the coordination and integration of resources from both inside and outside the company, rather than assuming that these options are mutually exclusive. A review of advertising... View Details
Keywords: Sean Silverthorne
- 26 Apr 2011
- First Look
First Look: April 26
PapersThe Impact of Forward-Looking Metrics on Employee Decision Making Authors:Pablo, F. Casas-Arce, Asís Martínez-Jerez, and V.G. Narayanan Abstract This paper analyzes the effects of providing forward-looking metrics on View Details
Keywords: Sean Silverthorne
- 03 Mar 2009
- First Look
First Look: March 3, 2009
sophisticated safeguards such as an independent ethics committee and a "whistle blower" system for employees concerned with the company's practices. In less than two decades, Sydney IVF grew from just four View Details
Keywords: Martha Lagace
- 01 Oct 2013
- First Look
First Look: October 1
(treadmills attached to desks that enable employees to walk while working), provided employees with feedback on their own and their co-workers' usage, and assessed usage over six months. We report how we... View Details
Keywords: Sean Silverthorne
- 04 Dec 2018
- First Look
New Research and Ideas, December 4, 2018
or Co-locate? Autonomy versus Learning Effects at the United States Patent Office By: Choudhury, Prithwiraj, Cirrus Foroughi, and Barbara Larson Abstract—While employees might prefer work arrangements that offer greater autonomy, such as... View Details
Keywords: Dina Gerdeman
- 17 Dec 2012
- Research & Ideas
Teaming in the Twenty-First Century
work done," says Edmondson, the Novartis Professor of Leadership and Management. “Teaming is the engine of organizational learning.” The problem: Stable teams that plan first and execute later are increasingly infeasible in the twenty-first century workforce, she... View Details
Keywords: by Maggie Starvish
- 02 Jun 2010
- First Look
First Look: June 2
costs for resolving the dispute. We also find that the effect of contract structure on dispute resolution approach is moderated by the degree of coordination required in the relationship, and that the effect of dispute approach on... View Details
Keywords: Martha Lagace
- 27 Apr 2016
- Research & Ideas
How the FBI Reinvented Itself After 9/11
It is hard to imagine a more difficult and tragic trial by fire for a new leader. On September 4, 2001, Robert Mueller started his new job as the sixth director of the Federal Bureau of Investigation. A mere week later, on September 11, al-Qaeda terrorists carried out... View Details
Keywords: by Carmen Nobel
- 13 Mar 2023
- Op-Ed
How Leaders Should Leave
Even the most loyal, long-serving employee may consider resigning from a job once or twice in a career in order to reboot or get ahead. Large organizations can offer more lateral opportunities to further your development, but the higher... View Details
Keywords: by John Quelch
- 26 Oct 2021
- Research & Ideas
What Companies Want Most in a CEO: A Good Listener
resources. That’s because today’s senior executives face a more complex, technology-driven work world in which they must coordinate diverse teams across the globe to achieve goals and solve problems, the researchers note in their recent... View Details
Keywords: by Jay Fitzgerald
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
between awareness and action. Much to my surprise, even if an organization and its employees became consummate listeners and tried to make sense of what they were hearing, they were often immobilized to do much with their insights. Why?... View Details
- Research Summary
Managing the Advantages and Tradeoffs of Collaborative Structures
To solve complex problems, organizations must both collect facts and use them to solve problems. In one study, my coauthors and I show that increased connectivity—measured as network... View Details
- 08 Feb 2022
- Research & Ideas
Silos That Work: How the Pandemic Changed the Way We Collaborate
Employers were so impressed with how smoothly their employees handled remote work during the dramatic lockdowns in the first year of the COVID-19 pandemic that many are going permanently remote, ditching expensive office leases and... View Details
Keywords: by Jay Fitzgerald
- 09 Jul 2020
- Research & Ideas
It’s Time to Reset Decision-Making in Your Organization
functions impacted by a single issue, can be used as needed to facilitate rapid decisions. Many companies measure strategy execution with KPIs assessed annually or maybe quarterly. In times of crisis, consider assessing more frequently. This is even more important in a... View Details
Keywords: by Boris Groysberg and Sarah Abbott
- 12 Aug 2014
- First Look
First Look: August 12
are not always made in a competitive Darwinian contest. Instead, a few investors make decisions that are impacted by incentive, agency, and coordination problems, often before a new idea even has a chance to compete in a market. We... View Details
Keywords: Sean Silverthorne
- 14 Jan 2014
- First Look
First Look: January 14
Harvard Business Review Can a Strong Culture Be Too Strong? By: Garvin, David A. Abstract—The article presents a case study of a business enterprise with high employee turnover that is considering adopting a personnel management... View Details
Keywords: Sean Silverthorne
- 23 Apr 2013
- First Look
First Look: April 23
https://www.hbs.edu/faculty/Pages/item.aspx?num=43830 Team Scaffolds: How Minimal Team Structures Enable Role-Based Coordination By: Valentine, Melissa, and Amy C. Edmondson Abstract—In this paper, we integrate research on role-based View Details
Keywords: Sean Silverthorne