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- All HBS Web
(3,312)
- People (30)
- News (1,109)
- Research (1,110)
- Events (6)
- Multimedia (15)
- Faculty Publications (307)
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- 31 May 2004
- Research & Ideas
How Team Leaders Show Support–or Not
leader. This led us to delve more deeply into the different types of leader behaviors that appeared, and to look at how those specific behaviors influenced people's perceptions View Details
Keywords: by Martha Lagace
- 2023
- Working Paper
When Does Gamified Training Improve Performance? The Roles of Office and Leader Engagement
By: Ryan W. Buell, Wei Cai and Tatiana Sandino
Gamified training is a novel management control system in which companies use gamification
techniques to engage and motivate employees to learn. This study empirically examines the
performance consequences of gamified training using data from a natural field... View Details
Keywords: Gamified Training; Management Control Systems; Employee Engagement; Employees; Learning; Training; Motivation and Incentives; Performance
Buell, Ryan W., Wei Cai, and Tatiana Sandino. "When Does Gamified Training Improve Performance? The Roles of Office and Leader Engagement." Harvard Business School Working Paper, No. 19-101, March 2019. (Revised October 2023.)
- 25 Mar 2021
- Research & Ideas
Steer Clear of the Blind Spots That Derail Experiments
of experimentation, both the design and analysis, are key skills in today’s data-centric economy and an important source of competitive advantage for companies. “Business View Details
Keywords: by Danielle Kost
- 08 Nov 2024
- HBS Case
What Wartime Service Taught These Historic Leaders
growing—with HBS Research Assistant Shirley Sun. Here, Simons discusses three leaders whose service left a powerful mark, leading to their own success. Business leaders might learn some important lessons... View Details
- 05 Jul 2023
- HBS Case
What Kind of Leader Are You? How Three Action Orientations Can Help You Meet the Moment
based on their past experience ... and then the context shifts, and they try to apply the same recipe, and it fails.” The analysis stems from one of Raffaelli’s core research interests: the qualities View Details
Keywords: by Ben Rand
- 06 Jul 2016
- Research & Ideas
The Truth About Authentic Leaders
authentic, research and leadership development programs should focus on how leaders develop their authenticity. Being authentic as a leader is hard work and takes years of... View Details
Keywords: by Bill George
- 05 Apr 2021
- What Do You Think?
Why Can’t More Leaders Teach?
organizations. They had drifted far from the time when they may have asked themselves what DeLong labels “the three guiding questions” of a good leader or teacher: How do I View Details
Keywords: by James Heskett
- 2021
- Working Paper
T-Shaped Managers—One Size Does Not Fit All: Exploratory Study from the Military
By: Hise O. Gibson
People are an organization’s most important resource. Managers who are collaborative and innovative ensure that organizations remain competitive. This type of manager has been referred to as a T-shaped manager. “T” given that the vertical portion represents the depth... View Details
Keywords: T-shaped Management; Leader Development; Talent Management; Leadership Style; Leadership Development; Management Skills; Talent and Talent Management
Gibson, Hise O. "T-Shaped Managers—One Size Does Not Fit All: Exploratory Study from the Military." Harvard Business School Working Paper, No. 22-003, July 2021.
- 18 Jun 2001
- Lessons from the Classroom
Why Leaders Need Great Books
characters experience is with themselves. This becomes clear when students read about Jerry, the despairing salesman in "Blessed Assurance," and Okonkwo, a village leader in Nigeria in Chinua... View Details
Keywords: by Martha Lagace
- 07 Apr 2003
- Research & Ideas
How the U.S. Army Develops Leaders
leader development in the Army. We saw professional identity as having the same type of conceptual promise at the individual level as organizational culture has at the unit level. Q: The Army has a "Be,... View Details
Keywords: by Martha Lagace
- July 2022
- Teaching Note
Arçelik (A), (B): From a Dealer Network to an Omnichannel Experience
By: Ayelet Israeli, Fares Khrais and Menna Hassan
Arçelik Turkey, the country’s market leader in household appliances, was at an omnichannel crossroads in January 2020. Arçelik was a B2B player utilizing a dealership network with an umbrella of brands and had one of the largest brick-and-mortar store networks in... View Details
Keywords: Digital Marketing; Bricks And Mortar; Franchise Management; Franchising; Dealer Network; Dealers; B2B; B2B2C; Tradition; Culture Change; Cultural Adaptation; Omnichannel; Omnichannel Retail; Omni-channel; Omnichannel Retailing; Sales Channels; Sales Channel Development; Channel Management; Channels Of Distribution; Marketplace; Platforms; Collaboration; Online Channel; Online Data; Online Sales; Online Shopping; Online; Retail; Retailing; Disruption; Transformation; Franchise Ownership; Change Management; Partners and Partnerships; Consumer Behavior; Sales; Internet and the Web; Marketing Strategy; Conflict and Resolution; Conflict Management; Organizational Culture; Distribution Channels; Digital Transformation; Electronics Industry; Retail Industry; Consumer Products Industry; Turkey
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
ho-hum and quickly forgotten? Stefan Thomke, the William Barclay Harding Professor of Business Administration at Harvard Business School, explains that “the difference has less to do with catchy marketing and everything to do with the... View Details
- 2016
- Article
Buying to Blunt Negative Feelings: Materialistic Escape from the Self
By: Grant Edward Donnelly, Masha Ksendzova, Ryan Howell, Kathleen Vohs and Roy F. Baumeister
We propose that escape theory, which describes how individuals seek to free themselves from aversive states of self-awareness, helps explain key patterns of materialistic people’s behavior. As predicted by escape theory, materialistic individuals may feel dissatisfied... View Details
Keywords: Materialism; Escape; Self; Negative Emotions; Self-awareness; Emotions; Consumer Behavior; Identity; Motivation and Incentives
Donnelly, Grant Edward, Masha Ksendzova, Ryan Howell, Kathleen Vohs, and Roy F. Baumeister. "Buying to Blunt Negative Feelings: Materialistic Escape from the Self." Review of General Psychology 20, no. 3 (2016): 272–316.
- 06 Jun 2011
- Research & Ideas
Why Leaders Lose Their Way
important issues. Values-centered Leadership Leading is high stress work. There is no way to avoid the constant challenges of being responsible for people, organizations, outcomes, and uncertainties in the environment. View Details
Keywords: by Bill George
- 25 Oct 2012
- Research & Ideas
Developing the Global Leader
be intelligent. But they'll also need to have a high level of cultural and emotional intelligence." According to George, additional characteristics of a successful global... View Details
Keywords: by Julia Hanna
- 15 Dec 2003
- Research & Ideas
Women Leaders and Organizational Change
concerns—who might be interested in collaborating to make change. Then together, explore how existing work practices may compromise both equity and effectiveness; design small, local experiments to change these practices; monitor the... View Details
Keywords: by Mallory Stark
- January 2025
- Case
Reimagining the Employee Experience at the LEGO Group
By: Amy Edmondson, Mark Mortensen and Elisabeth Powell
In 2024, the LEGO Group faced a decision about the future of LEGO’s Benefits Experience Strategy and the “Best of Both” remote/hybrid work policy. With over 28,500 employees spanning global hubs, retail stores, and manufacturing plants, LEGO leaders had to consider... View Details
Keywords: Leadership; Employee Relationship Management; Values and Beliefs; Organizational Culture; Alignment; Compensation and Benefits; Europe
Edmondson, Amy, Mark Mortensen, and Elisabeth Powell. "Reimagining the Employee Experience at the LEGO Group." Harvard Business School Case 625-088, January 2025.
- Teaching Interest
Data Science and AI for Leaders
By: Dennis Campbell
Modern business increasingly relies... View Details
- 04 Sep 2012
- Research & Ideas
Why Most Leaders (Even Thomas Jefferson) Are Replaceable
this is the case, and it is certainly not clear that every leader matters." Out Of The Blue Every once in a while, though, someone comes to power who is inexperienced or appointed in an unusual way. The... View Details
Keywords: by Kim Girard
- 2010
- Working Paper
Introductory Reading for Being a Leader and the Effective Exercise of Leadership: An Ontological Model
By: Werner Erhard, Michael C. Jensen, Steve Zaffron and Kari L. Granger
This paper is the sixth of six pre-course reading assignments for an experimental leadership course developed by the authors over five years (2004-2008) at the U. of Rochester Simon School of Business working with students, alumni, executives, and faculty from various... View Details
Keywords: Leadership Development; Curriculum and Courses; Strategy; Performance Capacity; Attitudes; Behavior; United States; Netherlands; Texas
Erhard, Werner, Michael C. Jensen, Steve Zaffron, and Kari L. Granger. "Introductory Reading for Being a Leader and the Effective Exercise of Leadership: An Ontological Model." Harvard Business School Working Paper, No. 10-091, April 2010.