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  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

examine the most up-to-date best practices and explain how companies can put a smile on customers’ faces and keep them coming back for more. In a recent interview, they explained some of their findings. Aisner: Why is it so important to... View Details
Keywords: by Jim Aisner; Retail
  • 02 Aug 2004
  • What Do You Think?

For Greater Transparency, Is Section 404 an Effective Response?

innovation is less likely to occur." Brian Donahue warns that "an assessment of internal controls by management at a point in time is not effective because the... View Details
Keywords: by James Heskett
  • 02 Oct 2013
  • What Do You Think?

Is Leadership an Increasingly Difficult Balancing Act?

Summing Up What's the Future of the Authority Figure In Leadership? Leadership involves the effective management of tensions characteristic of all organizations. Are such... View Details
Keywords: by James Heskett
  • 21 Feb 2012
  • Research & Ideas

Leadership Program for Women Targets Subtle Promotion Biases

to teach them the established rules so they could be effective players in a masculine culture. By contrast, Ely, Ibarra, and Kolb propose a new set of principles to drive women's View Details
Keywords: by Maggie Starvish
  • 28 May 2014
  • Research & Ideas

Building Histories of Emerging Economies One Interview at a Time

female entrepreneur in the turbulent economy of Kenya, Eva Muraya observes, "It's really up to the leadership of the business to define the moral code." Insights, Struggles,... View Details
Keywords: by Julia Hanna
  • Research Summary

The Evolution of Corporate Structure, Internal Governance, and Leadership

My research documents the evolution of the internal governance of senior management in large US firms over a 20-year period and explores, via multiple methods, the causes and consequences of these changes. My findings suggest that... View Details

  • 21 Aug 2019
  • Research & Ideas

What Machine Learning Teaches Us about CEO Leadership Style

CEOs are communicators. Studies show that CEOs spend 85 percent of their time in communication-related activities, including speeches, meetings, and phone calls with people both inside and outside the firm.... View Details
Keywords: by Michael Blanding
  • 21 Aug 2017
  • Lessons from the Classroom

Companies Love Big Data But Lack the Strategy To Use It Effectively

Source: peterhowell Big data has shifted the ground under every business, enough so that many managers are waking up to the fact that they are already behind in developing a smart data strategy. Data has always been important View Details
Keywords: by Dina Gerdeman
  • 06 Sep 2011
  • Research & Ideas

The Power of Leadership Groups for Staying on Track

fundamental reassessment of leadership and leadership development. The command-and-control model so prevalent in the twentieth century has ceased to be View Details
Keywords: by Bill George
  • 19 Jan 2021
  • In Practice

Leadership Advice for Biden: Restore a Sense of Calm

challenge lies in attempting to heal a nation that is bitterly divided. We asked members of Harvard Business School's faculty two questions: First, how do you expect Biden’s presidency to impact businesses? And second, what View Details
Keywords: by Dina Gerdeman
  • March–April 2023
  • Article

You Need Two Leadership Gears: Know When to Take Charge and When to Get Out of the Way

By: Lindy Greer, Francesca Gino and Robert Sutton
The debate about the best way to lead has been raging for years: Should you empower your people and get out of their way, or take charge and push them to do great work? The answer, say the authors, is to do both. Their research shows that effective leaders routinely... View Details
Keywords: Leadership Style; Groups and Teams; Organizational Structure
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  • March 2018
  • Case

University Hospitals Cleveland Medical Center: Managing Capacity in Neurology

By: Joel Goh, Robert S. Huckman and Nikhil Sahni
In December 2014, Dr. Anthony Furlan, chair of the Department of Neurology at University Hospitals Cleveland Medical Center (UH), faced a mandate from the hospital’s executive leadership team. Specifically, all UH departments were directed to take steps within six... View Details
Keywords: Health Care; Hospitals; Capacity Planning; Scheduling; Health Care and Treatment; Service Operations; Performance Capacity; Health Industry; North America; United States; Ohio; Cleveland
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  • 02 Oct 2006
  • Research & Ideas

Negotiating in Three Dimensions

design, and set-up. In a nutshell, what do these elements mean individually and together? Should a negotiator weigh them equally, especially under time pressure? A: Whether your focus should be on one or a... View Details
Keywords: by Martha Lagace
  • Article

The Power of Political Voice: Women's Political Representation and Crime in India

By: Lakshmi Iyer, Anandi Mani, Prachi Mishra and Petia Topalova
Using state-level variation in the timing of political reforms, we find that an increase in female representation in local government induces a large and significant rise in documented crimes against women in India. Our evidence suggests that this increase is good... View Details
Keywords: Leadership; Crime and Corruption; Rank and Position; Performance Effectiveness; Gender; Government and Politics; India
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  • 2011
  • Working Paper

The Power of Political Voice: Women's Political Representation and Crime in India

By: Lakshmi Iyer, Anandi Mani, Prachi Mishra and Petia Topalova
Using state-level variation in the timing of political reforms, we find that an increase in female representation in local government induces a large and significant rise in documented crimes against women in India. Our evidence suggests that this increase is good... View Details
Keywords: Leadership; Crime and Corruption; Local Range; Laws and Statutes; Law Enforcement; Gender; Power and Influence; Public Administration Industry; India
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  • 18 Jul 2011
  • Research & Ideas

Looking in the Mirror: Questions Every Leader Must Ask

and priorities--they're working 80-hour weeks! In his book, Kaplan discusses techniques for matching available hours with key priorities, so executives can learn to do much more effective work and better... View Details
Keywords: by Carmen Nobel
  • 17 Dec 2012
  • Research & Ideas

Teaming in the Twenty-First Century

work done," says Edmondson, the Novartis Professor of Leadership and Management. “Teaming is the engine of organizational learning.” The problem: Stable teams that plan first and execute later are increasingly infeasible View Details
Keywords: by Maggie Starvish
  • 2012
  • Book

Restoring Trust in Organizations and Leaders: Enduring Challenges and Emerging Answers

By: Roderick Kramer and Todd Lowell Pittinsky
Recent events around the world, especially in the financial sector and with respect to government performance, have severely undermined people’s trust in both private organizations and public institutions. In no small measure, these substantial and enduring declines in... View Details
Keywords: Trust; Leadership; Public Opinion; Social Psychology; Financial Services Industry; Public Administration Industry
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  • August 2014 (Revised March 2016)
  • Case

Thomas Cook Group on the Brink (A)

By: Benjamin C. Esty, Stuart C. Gilson and Aldo Sesia
Harriett Green, the newly appointed CEO of Thomas Cook Group, faces a daunting set of business and financial challenges at the 171-year old UK travel services company. The company has lost almost £600 million in the last three quarters; has seen its stock price fall... View Details
Keywords: Turnaround; Corporate Restructuring; Change Leadership; Female Ceo; Change Management; Communication Strategy; Borrowing and Debt; Cash Flow; Cost Management; Financial Liquidity; Financial Management; Executive Compensation; Leading Change; Crisis Management; Value Creation; Travel Industry; United Kingdom
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  • 07 Dec 2009
  • Research & Ideas

Government’s Positive Role in Kick-Starting Entrepreneurship

organizations must struggle as well with added issues, which make the effective leadership of sovereign funds especially challenging. First, these organizations face political scrutiny, particularly View Details
Keywords: by Sean Silverthorne; Technology

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