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      • August 2015 (Revised March 2017)
      • Supplement

      Planters Nuts (B): The Power of the Peanut

      By: Robert J. Dolan and Donald K. Ngwe
      This case picks up from the events in Planters Nuts and describes how the new management team for Planters turned the brand around in 2013 by implementing a new brand positioning accompanied by a multimillion dollar marketing campaign. View Details
      Keywords: Product Positioning; Marketing; Transformation; Food and Beverage Industry
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      Dolan, Robert J., and Donald K. Ngwe. "Planters Nuts (B): The Power of the Peanut." Harvard Business School Supplement 516-012, August 2015. (Revised March 2017.)
      • August 2015 (Revised March 2017)
      • Case

      Planters Nuts

      By: Robert J. Dolan and Donald K. Ngwe
      In 2012 Planters had about $1 billion in U.S. annual revenues, but had experienced declining unit sales and household penetration over the past six years. The snack nuts category was growing overall, but household spending was shifting away from peanuts, cashews, and... View Details
      Keywords: Product Marketing; Product Positioning; Marketing Strategy; Food and Beverage Industry
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      Dolan, Robert J., and Donald K. Ngwe. "Planters Nuts." Harvard Business School Case 516-004, August 2015. (Revised March 2017.)
      • May 2012
      • Article

      Six Myths of Product Development

      By: Stefan Thomke and Donald Reinersten
      Citation
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      Thomke, Stefan, and Donald Reinersten. "Six Myths of Product Development." R1205E. Harvard Business Review 90, no. 5 (May 2012): 84–94.
      • September 2009
      • Case

      Culinarian Cookware: Pondering Price Promotion

      By: John A. Quelch and Heather Beckham
      In November of 2006, senior executives at Culinarian Cookware were debating the merits of price promotions for the company's premium cookware products. The VP of Marketing, Donald Janus, and Senior Sales Manager, Victoria Brown, had different views. Janus felt price... View Details
      Keywords: Profitability Analysis; Consumer Marketing; Brand Equity; Pricing Policies; Sales Promotions; Small & Medium-sized Enterprises; Decisions; Goals and Objectives; Price; Marketing Strategy; Consumer Behavior; Management Teams; Sales; Brands and Branding; Consumer Products Industry
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      Quelch, John A., and Heather Beckham. "Culinarian Cookware: Pondering Price Promotion." Harvard Business School Brief Case 094-057, September 2009.
      • 2008
      • Chapter

      Models of Customer Value

      By: Sunil Gupta and Donald R. Lehmann
      Keywords: Customer Value and Value Chain
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      Gupta, Sunil, and Donald R. Lehmann. "Models of Customer Value." In Handbook of Marketing Decision Models, edited by Berend Wierenga. International Series in Operations Research & Management Science. Springer Science + Business Media, 2008.
      • October 2006
      • Article

      Customer Lifetime Value and Firm Valuation

      By: Sunil Gupta and Donald R. Lehmann
      Keywords: Customers; Value; Business Ventures; Valuation
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      Gupta, Sunil, and Donald R. Lehmann. "Customer Lifetime Value and Firm Valuation." Journal of Relationship Marketing 5, nos. 2/3 (October 2006).
      • 2005
      • Book

      Managing Customers as Investments: The Strategic Value of Customers in the Long Run

      By: Sunil Gupta and Donald R. Lehmann
      Keywords: Management; Customers; Investment; Strategy; Value
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      Gupta, Sunil, and Donald R. Lehmann. Managing Customers as Investments: The Strategic Value of Customers in the Long Run. Wharton School Publishing, 2005. (2006 winner of the annual Berry-AMA book prize for the best book in marketing.)
      • Article

      Valuing Customers

      By: Sunil Gupta, Donald R. Lehmann and Jennifer A. Stuart
      Keywords: Value; Customers
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      Gupta, Sunil, Donald R. Lehmann, and Jennifer A. Stuart. "Valuing Customers." Journal of Marketing Research (JMR) 41, no. 1 (February 2004): 7–18. (Winner of the 2009 William F. O'Dell award from the Journal of Marketing Research.)
      • 2004
      • Article

      Valuing Customers

      By: Sunil Gupta, Donald R. Lehmann and Jennifer A. Stuart
      Keywords: Value; Customers
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      Gupta, Sunil, Donald R. Lehmann, and Jennifer A. Stuart. "Valuing Customers." Recherche et Applications en Marketing 19, no. 2 (2004).
      • October 2002 (Revised February 2003)
      • Case

      Administrative Data Project (A)

      By: Lynda M. Applegate and Donald E. Heller
      Encourages analysis of the implementation of a large technical infrastructure and process transformation project within a university setting. Enables an instructor to teach change management, leadership, and technical project management skills. View Details
      Keywords: Teaching; Change Management; Management Practices and Processes; Transformation; Learning; Competency and Skills; Leadership Development; Non-Governmental Organizations; Education Industry
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      Applegate, Lynda M., and Donald E. Heller. "Administrative Data Project (A)." Harvard Business School Case 803-051, October 2002. (Revised February 2003.)
      • October 2002 (Revised February 2003)
      • Case

      Administrative Data Project (B)

      By: Lynda M. Applegate and Donald E. Heller
      Supplements the (A) case. View Details
      Keywords: Education Industry
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      Applegate, Lynda M., and Donald E. Heller. "Administrative Data Project (B)." Harvard Business School Case 803-052, October 2002. (Revised February 2003.)
      • October 2002 (Revised February 2003)
      • Case

      Administrative Data Project (C)

      By: Lynda M. Applegate and Donald E. Heller
      Supplements the (A) case. View Details
      Keywords: Education Industry
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      Applegate, Lynda M., and Donald E. Heller. "Administrative Data Project (C)." Harvard Business School Case 803-053, October 2002. (Revised February 2003.)
      • winter 2002
      • Article

      Customers As Assets

      By: Sunil Gupta and Donald R. Lehmann
      Keywords: Customers; Assets
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      Gupta, Sunil, and Donald R. Lehmann. "Customers As Assets." Journal of Interactive Marketing 17, no. 1 (winter 2002): 9–24. (Winner of Journal of Interactive Marketing. Best Paper Award​.)
      • December 2001 (Revised March 2002)
      • Compilation

      "Doer's Profile" Donald John Trump (1946-)

      By: Howard H. Stevenson and Laura L. Nash
      Designed to facilitate a discussion of the nature of enduring success. Includes both biographical data and excerpts from autobiographical material. View Details
      Keywords: Success
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      Stevenson, Howard H., and Laura L. Nash. "Doer's Profile" Donald John Trump (1946-). Harvard Business School Compilation 802-137, December 2001. (Revised March 2002.)
      • November 2001 (Revised October 2006)
      • Case

      Smartix (A): Dancing with Elephants

      By: Donald N. Sull, James K. Sebenius and Noam Wasserman
      This case describes issues facing the founder-CEO of a high-tech start-up in Boston, as he negotiates with multiple large potential partners and investors. The negotiations include a potential business partnership with FleetCenter and Madison Square Garden, and a... View Details
      Keywords: Information Technology; Venture Capital; Negotiation; Entrepreneurship; Business Startups; Power and Influence; Technology Industry; Boston
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      Sull, Donald N., James K. Sebenius, and Noam Wasserman. "Smartix (A): Dancing with Elephants." Harvard Business School Case 902-156, November 2001. (Revised October 2006.)
      • Article

      Consumer Price Sensitivity and Price Thresholds

      By: Sangman Han, Sunil Gupta and Donald R. Lehmann
      Keywords: Customers; Price
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      Han, Sangman, Sunil Gupta, and Donald R. Lehmann. "Consumer Price Sensitivity and Price Thresholds." Journal of Retailing 77, no. 4 (Winter 2001): 435–456. (Honorable Mention, Davidson Award for Best Paper, Journal of Retailing, 2003.)
      • November 20, 2000
      • Article

      Untangling the Value of Web Companies

      By: Sunil Gupta and Donald R. Lehmann
      Keywords: Value; Internet and the Web; Business Ventures
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      Gupta, Sunil, and Donald R. Lehmann. "Untangling the Value of Web Companies." Part 8. Financial Times, Mastering Management Supplement (November 20, 2000). (Reprinted in Mastering Management 2.0 (2001). Financial Times/Prentice Hall.)
      • June 1998 (Revised January 2002)
      • Teaching Note

      Baker Precision Instruments, Inc., TN

      By: Roy D. Shapiro and Donald Rosenfield
      Teaching Note for (9-687-052). View Details
      Keywords: Growth and Development; Production; Decisions; Technology; Planning; Performance Capacity; Management; Manufacturing Industry
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      Shapiro, Roy D., and Donald Rosenfield. "Baker Precision Instruments, Inc., TN." Harvard Business School Teaching Note 698-099, June 1998. (Revised January 2002.)
      • March 1998 (Revised December 1999)
      • Case

      Bronner Slosberg Humphrey

      By: David E. Bell and Donald M Leavitt
      Bronner Slosberg Humphrey has succeeded by providing integrated direct marketing solutions for major service companies such as AT&T, American Express, and FedEx. A new CEO takes over from the company's founder and is wondering how to grow the company. Options include... View Details
      Keywords: Marketing; Growth and Development Strategy; Leading Change; Global Strategy; Service Operations; Competitive Strategy; Information Technology; Salesforce Management; Marketing Communications; Service Industry
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      Bell, David E., and Donald M Leavitt. "Bronner Slosberg Humphrey." Harvard Business School Case 598-136, March 1998. (Revised December 1999.)
      • December 1997
      • Teaching Note

      Donald Salter Communications, Inc. (TN)

      By: Stuart C. Gilson
      Teaching Note for (9-295-114). View Details
      Keywords: Journalism and News Industry
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      Gilson, Stuart C. "Donald Salter Communications, Inc. (TN)." Harvard Business School Teaching Note 298-089, December 1997.
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