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- All HBS Web (184)
- Faculty Publications (23)
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- 04 Feb 2002
- Research & Ideas
How a Juicy Brand Came Back to Life
unfolds. An Endearing Artlessness Some brands just want to have fun, and from birth Snapple was one of them. Operating from the back of his parents' pickle store in Queens, Arnie Greenberg and his friends Leonard Marsh and Hyman Golden... View Details
- 21 Apr 2015
- First Look
First Look: April 21
welcome counterpoint to the largely hidden involvement of corporate leaders in shaping policy through the hundreds of millions of dollars they direct to Super PACs, trade associations, and think tanks to promote liberal and conservative... View Details
Keywords: Carmen Nobel & Sean Silverthorne
- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
times. Netflix set up a $100 million fund to help creatives like actors, producers, and writers whose jobs are affected by COVID—making Netflix the likely preferred destination for future work by creatives. Walmart is paying suppliers more quickly. Costco, Whole Foods,... View Details
Keywords: by Sean Silverthorne
- 13 Jun 2011
- HBS Case
Mobile Banking for the Unbanked
account. This was largely because half of the population lived below the poverty line, and banks, understandably, were not eager to serve a moneyless customer base. "Banks find it an unprofitable proposition to serve people who make less than three View Details
- 23 Jan 2013
- Research & Ideas
Three-Dimensional Strategy: Winning the Multisided Platform
third party. By contrast, a grocery store also creates a space for consumers and multiple brands to meet—but the store controls the transaction, serving as a reseller. Done right, the MSP model has proven... View Details
Keywords: by Julia Hanna
- 28 May 2020
- Research & Ideas
Coronavirus Could Create a 'Bankruptcy Pandemic'
equity firms have billions of dollars of investible cash—although whether any of these investors have the appetite to risk their capital in the present environment is yet to be determined. And of course, an effective cure or vaccine for... View Details
- 15 Oct 2007
- Research & Ideas
Businesses Beware: The World Is Not Flat
But when I began to research a broader range of measures including investment, phone calls, tourism, and immigration, I found that, surprisingly, the average extent of globalization is only 10 percent. For example, for every dollar of... View Details
Keywords: by Martha Lagace
- 09 Jan 2006
- Research & Ideas
When Benchmarks Don’t Work
not a meaningful, let alone actionable, comparison. Similarly, although the cost of serving a customer who is purchasing clothing from a Wal-Mart store is likely far below the same cost for an Armani store, Armani would probably not... View Details
- 10 Mar 2015
- Research & Ideas
The Surprising Winners and Losers in the Retail Revolution
sells consumables including the 30,000 or so dollar stores in the United States. You only have to take a look at the UK supermarket space to see what is ahead for the US supermarket industry in this regard.... View Details
- 09 Jun 2003
- Research & Ideas
Incentives and Operational Excellence
to customers but also a problem for both stores and studios. Studios sell videocassettes to video rental stores at forty-five dollars, which are then rented out for around four dollars. Tapes are disposed of... View Details
Keywords: by Martha Lagace
- 17 Mar 2015
- Research & Ideas
Where Did My Shopping Mall Go?
the dollar stores and others who provide the low end, and those targeting the high end. Both of those are doing fairly well from a traffic and margin perspective. Ecommerce is making life most difficult for... View Details
- 03 May 2016
- First Look
First Look, May 3, 2016
operated over 11,500 stores in 40 states at the start of 2015 but had recently been rebuffed in a tender offer for its leading rival, Family Dollar. Though Dollar General had held talks with Family View Details
Keywords: Sean Silverthorne
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
dollars spent in the store not only increases the dollar value of the coupons received by the customer, but also yields higher redemption rates reflecting the massively... View Details
- 22 Mar 2017
- Research & Ideas
What's the Ideal Frequency for a Sales Quota?
them would just give up in the latter half, because there was no way they could make quota.” An ideal setting for a field experiment The retailer was an ideal setting for a field experiment for a few reasons. One, it operated 94 stores... View Details
Keywords: by Carmen Nobel
- 02 Oct 2019
- What Do You Think?
What Grade Would You Give Walmart CEO Doug McMillon?
“Walmart is losing several hundred dollars per month in sales at least from us.” Ituk Uppoo was more concerned about inconvenience. As he said, “I give him a C. So they don’t carry ammo anymore, so what? I simply now will have to go to my... View Details
- 07 Sep 2019
- Op-Ed
Even for Non-Believers, These Are the Next Steps on Climate Change
properties on the Ohio or Missouri rivers that flood every now and then but can be cleaned up afterwards without terminal damage. Move the mechanical systems and electrical switchgear to a high floor, evacuate residents temporarily, and don’t View Details
Keywords: by John Macomber
- 17 Mar 2021
- Research & Ideas
Beyond Pajamas: Sizing Up the Pandemic Shopper
industry, which reached global sales of $1.9 trillion in 2019. Even before the pandemic, roughly 28 percent of global apparel transactions were happening online. At the same time, many brands had closed their physical stores in the... View Details
- 29 Feb 2000
- Research & Ideas
Whence IT Value?
visible, important ways. This hypothesis is reinforced by a growing number of academic studies indicating that a dollar spent on IT returns at least as much as a dollar spent on other forms of capital in... View Details
Keywords: by Andrew McAfee
- 03 Aug 2015
- Research & Ideas
Why Fierce Competitors Apple and Amazon Became ’Frenemies’ Over eReaders
Technology and Operations Management unit at Harvard Business School. And why would Apple ever allow a Kindle app in its App Store in the first place? "We all know historically Apple often says no to apps that directly compete with... View Details
- 27 Apr 2010
- First Look
First Look: April 27
competitors in setting up towers but engage in a brutal competition with them in the marketplace? Purchase this case:http://cb.hbsp.harvard.edu/cb/product/110057-PDF-ENG Dollarama Inc. Andre F. PéroldHarvard Business School Case 210-041 Dollarama is the leading... View Details
Keywords: Martha Lagace