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- Faculty Publications (42)
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- All HBS Web (216)
- Faculty Publications (42)
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- 08 Mar 2011
- First Look
First Look: March 8
Italian firms over a pre-specified week and record the time devoted each day to different work activities. We focus on the distinction between time spent with insiders (employees of the firm) and outsiders (people not employed by the... View Details
Keywords: Sean Silverthorne
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
"It doesn't happen overnight. Based on my observation of companies for almost a decade, I map out four levels that exemplify distinct stages through which companies may evolve on this journey." In our e-mail Q&A, we asked... View Details
- 09 Mar 2003
- Research & Ideas
Six Keys to Building New Markets by Unleashing Disruptive Innovation
attacks. 2. Disruptive businesses either create new markets or take the low end of an established market. There are two distinct types of disruptive innovations. The first type creates a new market by targeting nonconsumers, the second... View Details
- 28 Nov 2005
- Research & Ideas
Unilever: Transformation and Tradition
products, but they became worldwide brands because of the capabilities of Unilever. Their success rested on the choices made on strategy and organization, on the recruitment and development of managers, on the allocation of spending... View Details
- 19 Apr 2004
- Research & Ideas
Birth of the American Salesman
evaluated before his departure, and he recorded his every move in sales reports and receipts. Sales managers at large corporations assigned salesmen specific territories and gave them monthly or weekly quotas to meet. They aimed to make salesmanship uniform and... View Details
Keywords: by Laura Linard
- 10 Aug 2009
- Research & Ideas
High Commitment, High Performance Management
Merrill Lynch can in part be explained by the pursuit of profits for their own sake. HCHP firms, by contrast, grow by using their distinctive capabilities to move into adjacent markets, products and... View Details
Keywords: by Martha Lagace
- 01 Oct 2001
- Research & Ideas
Organizing the Family-Run Business
Generational Changes In The Family Business Board The board of directors in the family firm usually changes over generations and as the ownership of the firm progresses through three distinct stages. 2 Figure 2: Ownership Stages of the... View Details
- 11 Aug 2008
- Research & Ideas
Strategy Execution and the Balanced Scorecard
Ramaswany's customer co-creation process might prove most relevant. If the company has distinctive capabilities in important business processes— operations management, customer data mining, or product... View Details
Keywords: by Martha Lagace
- 13 Jan 2021
- Research & Ideas
How 'Small C' Change Can Beat Large-Scale Rebuilding
1. Empower your team With Flick at the helm of Bayern Munich, one small lineup change made a big difference. Flick reduced the number of players rotated in and out of the game, trusting his smaller core to perform to their capabilities... View Details
- 25 Jul 2005
- Research & Ideas
Fool vs. Jerk: Whom Would You Hire?
feelings can result from people's inherent attributes or from the situations we find ourselves in with them. This distinction is important to keep in mind as we try to manage this tendency of people to favor likability over competence in... View Details
Keywords: by Tiziana Casciaro & Miguel Sousa Lobo
- 06 Sep 2004
- Research & Ideas
The Innovator’s Battle Plan
When companies have the same capabilities and motivation, they care about the battle and have the necessary skills to fight it. Skills in execution make the difference here—and because other scholars have addressed these challenges quite... View Details
- 15 Dec 2003
- Research & Ideas
The New Global Business Manager
knowledge, and expertise—the key resources required in the development and diffusion of innovation worldwide. So this increasingly important capability really is about using one's global presence to promote worldwide innovation and... View Details
Keywords: by Cynthia Churchwell
- 21 Feb 2005
- Op-Ed
Is Business Management a Profession?
employers. It is not that no attempts were made, in the meantime, to discover an underlying general theory that would inform the tasks of a manager. But the search for a theoretical model capable of explaining effective business... View Details
- 06 Dec 2017
- What Do You Think?
Is It Time To Break Up Amazon, Apple, Facebook, or Google?
our country as ‘zombie’ towns, each state may have a larger part in how Amazon operates.” Guy Higgins pointed out distinctions between practices used to gain market power in the past and present. “Standard Oil was an abusive monopoly,... View Details
- 03 Jul 2013
- What Do You Think?
What Are the Limits of Transparency?
suggested that we "share only data, not information among employees/colleagues." Just where we draw the line on information was the subject of many comments. As Carl put it, "transparency protocols should follow a distinct... View Details
Keywords: by James Heskett
- 08 Jul 2002
- Research & Ideas
How to Fashion Your New E-Business Model
Consumers are looking for the ability to bundle the products they want in a fashion unique to each individual, and the Web will provide this capability .... We believe that vertical portals will do the best job of providing the consumer... View Details
Keywords: by Lynda M. Applegate
- 15 Dec 2008
- Research & Ideas
The Surprisingly Successful Marriages of Multinationals and Social Brands
the key descriptor is not simply a difference in size but rather in kind. We are not referring to every small company, but only to those that have become social icons because an integral part of their distinctiveness and success is rooted... View Details
- 30 Jul 2008
- Op-Ed
Why the U.S. Should Encourage FDI
are. They appear to systematically earn low returns on their investments in American corporate assets. “The singular fact about foreign direct investors in the United States is just how unsuccessful they are.” The returns on American inbound foreign direct investment... View Details
Keywords: by Mihir A. Desai
- 26 Nov 2007
- Research & Ideas
Best Practices of Global Innovators
equivalents of lower cost. But they fail to consider how collaboration can be used to support their broader business goals. Collaboration can lower costs; but it can also be used to increase the distinctiveness of a firm's products—for... View Details
Keywords: by Sean Silverthorne
- 04 Apr 2005
- What Do You Think?
Can an Organization’s “Deep Smarts” Be Preserved?
preserve "deep smarts"? What do you think? Original Article Successful organizations, according to Dorothy Leonard and Walter Swap in their new book, Deep Smarts: How to Cultivate and Transfer Enduring Business Wisdom, rely on people who possess knowledge... View Details
Keywords: by James Heskett