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- 01 Sep 2024
- News
Next Level
block it. That’s thanks in part to Bond’s lead-witness testimony on Microsoft’s behalf. Since closing the deal, the company has implemented multiple rounds of layoffs and closed some smaller game studios. Then there’s slowing growth in both console View Details
- 01 Jun 2019
- News
Case Study: Mind the Gap
The facts of the ever-widening skills gap are increasingly difficult to ignore: As many as 9 million tech jobs sit vacant across the US, Europe, and China, says Przemyslaw Berendt (PLDA 18, 2014). And judging by the $1 trillion spent on IT services in 2018 and the... View Details
- 01 Dec 2016
- News
Carving a Niche
who is making it—there’s a direct dialogue now with the customer.” In other words, it’s the artisanal approach to sporting equipment. “In the future I think we’re going to see more $20 to $200 million brands than you will $2 billion... View Details
Keywords: Julia Hanna
- 17 Feb 2011
- News
Field Report: Rwanda
Karisimbi Partners, a three-person private consulting group that works with small- to mid-sized enterprises. “The idea behind Karisimbi’s model is that sustained economic growth in Rwanda requires private enterprise, reform, and direct... View Details
- 03 Aug 2022
- News
Hungry for Change
figure out other ways to get it to them.” Today, Sun & Swell’s sales come principally through website and wholesale channels that can accommodate the products’ shorter shelf life, including corporate offices and coffee shops. The product... View Details
Keywords: April White
- 01 Jun 2000
- News
Going Public: Shari P. Hubert
in her hometown of Indianapolis, Indiana; that she graduated cum laude from Dartmouth; or the fact that she garnered several sales and marketing awards at Merck & Company, Inc., where she worked for five years before coming to HBS.... View Details
Keywords: Deborah Blagg
- 01 Mar 2019
- News
Action Plan: Fruit of the Vine
father’s that evolved into a hobby that turned into a business,” she says. “We not only wanted to be excellent stewards, we wanted to enhance its value.” As managing partner of Knudsen Vineyards, Knudsen Cowles now provides strategic View Details
Keywords: Ryan Jones
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
that recent literature has discussed "various ways to steer customer interactions to sale opportunities," the authors assert that the topic of effective service delivery has almost entirely been overlooked. "Before being able to generate... View Details
- 04 Sep 2019
- News
Case Study: Up in the Air
on IT services in 2018, and the direction of global tech trends, the shortage isn’t going away quickly. Berendt cofounded Talent Alpha in 2018 to fill that gap. The Kraków-based startup is building a marketplace to link central and... View Details
- 01 Sep 2012
- News
Moving Day 2012
Sandberg said. “Do real work. Take a sales quota, a line job, an ops job; don’t plan too much; and don’t expect a direct climb.” During this process, she urged graduates to speak the truth as well as seek... View Details
- 01 Jun 2022
- News
Case Study: Glass Half Full
from me on Amazon, I don’t have your email, and I can’t respond to feedback or create direct dialogue with you because Amazon owns the customer data,” Humpierres acknowledges. That might be fine if you’re selling widgets, but he envisions... View Details
- 01 Dec 2004
- News
Finding a Balance
pirate by global pharmas that consider Cipla’s products a direct rip-off of patented drugs. From 1999 through 2002, Cipla enjoyed an average annual growth rate of 30.3 percent from the sale of more than 400... View Details
- 01 Mar 2006
- News
Fast Lane to Country Lane
feel like everything I’ve done has been leading to this,” says Lackley, who manages business operations for Mark Lackley Furniture Maker (www.lackley.com), a high-end furniture company in Quechee, Vermont. Lackley began her “training” for the family business in 1988,... View Details
- 01 Aug 2001
- News
Cleveland Global Alumni Conference a Sold-Out Success
lunchtime address peppered with anecdotes and one-liners, Cleveland native Tom Coughlin returned to his hometown to share some of his insights as president and CEO of Wal-Mart Stores Division. When he joined the company in 1978, Coughlin noted, View Details
- 01 Jan 2007
- News
A. Malachi Mixon, III, MBA 1968
lightweight containers they can easily carry around with them. No wonder that Mixon points to new product development as a cornerstone of Invacare's success. Since he combined $10,000 of his own money with bank loans, a factory sale/leaseback arrangement, and the... View Details
- 01 Sep 2017
- News
Case Study: Confidence Builder
we create a category?” How they answered the question: “It’s a question that’s still top of mind,” says Rose. The company has focused on defining its brand as one that provides “wonder, emotion, and meaning,” and communicating those values to consumers, primarily... View Details
- 11 Dec 2017
- News
Growing from Within
there’s an obvious cost to that arrangement. But what are the benefits that company ownership offers McDonald’s? In the US, the McDonald’s Operating Company, McOpCo as we call it, plays an important role for the McDonald’s system: providing View Details
- 01 Dec 2005
- News
Buy the Book
As a longtime authority on marketing communications, HBS professor John Deighton has analyzed the consumer-product relationship from every angle. But when he heard the best-selling author James Patterson address a meeting of the Direct... View Details
- 01 Apr 1996
- News
Stewards of the Seventh Generation
daunting challenges, a number of corporate leaders continue to push their businesses in the direction of environmental sustainability. Recently, for example, the President's Council on Sustainable Development - a group composed of... View Details
- 01 Apr 2002
- News
Professorship Brings Brierley's HBS Connection Full Circle
Airlines' AAdvantage program, Brierley pioneered a customer loyalty program that would change the way consumers would select their travel providers. "While the goal of the program was to identify American's best customers, establish a View Details