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  • All HBS Web  (602)
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    • News  (103)
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  • All HBS Web  (602)
    • People  (2)
    • News  (103)
    • Research  (399)
    • Events  (2)
  • Faculty Publications  (109)
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  • 01 Sep 2024
  • News

Next Level

block it. That’s thanks in part to Bond’s lead-witness testimony on Microsoft’s behalf. Since closing the deal, the company has implemented multiple rounds of layoffs and closed some smaller game studios. Then there’s slowing growth in both console View Details
Keywords: Maggie Mertens; photos by Cameron Karsten; Amusement, Gambling, and Recreation Industries; Arts, Entertainment
  • 01 Jun 2019
  • News

Case Study: Mind the Gap

The facts of the ever-widening skills gap are increasingly difficult to ignore: As many as 9 million tech jobs sit vacant across the US, Europe, and China, says Przemyslaw Berendt (PLDA 18, 2014). And judging by the $1 trillion spent on IT services in 2018 and the... View Details
Keywords: Architectural, Engineering, and Related Services; Professional Services
  • 01 Dec 2016
  • News

Carving a Niche

who is making it—there’s a direct dialogue now with the customer.” In other words, it’s the artisanal approach to sporting equipment. “In the future I think we’re going to see more $20 to $200 million brands than you will $2 billion... View Details
Keywords: Julia Hanna
  • 17 Feb 2011
  • News

Field Report: Rwanda

Karisimbi Partners, a three-person private consulting group that works with small- to mid-sized enterprises. “The idea behind Karisimbi’s model is that sustained economic growth in Rwanda requires private enterprise, reform, and direct... View Details
Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services
  • 03 Aug 2022
  • News

Hungry for Change

figure out other ways to get it to them.” Today, Sun & Swell’s sales come principally through website and wholesale channels that can accommodate the products’ shorter shelf life, including corporate offices and coffee shops. The product... View Details
Keywords: April White
  • 01 Jun 2000
  • News

Going Public: Shari P. Hubert

in her hometown of Indianapolis, Indiana; that she graduated cum laude from Dartmouth; or the fact that she garnered several sales and marketing awards at Merck & Company, Inc., where she worked for five years before coming to HBS.... View Details
Keywords: Deborah Blagg
  • 01 Mar 2019
  • News

Action Plan: Fruit of the Vine

father’s that evolved into a hobby that turned into a business,” she says. “We not only wanted to be excellent stewards, we wanted to enhance its value.” As managing partner of Knudsen Vineyards, Knudsen Cowles now provides strategic View Details
Keywords: Ryan Jones
  • 01 Apr 2000
  • News

Rethinking Call Centers: Effective Delivery of Service is Key

that recent literature has discussed "various ways to steer customer interactions to sale opportunities," the authors assert that the topic of effective service delivery has almost entirely been overlooked. "Before being able to generate... View Details
  • 04 Sep 2019
  • News

Case Study: Up in the Air

on IT services in 2018, and the direction of global tech trends, the shortage isn’t going away quickly. Berendt cofounded Talent Alpha in 2018 to fill that gap. The Kraków-based startup is building a marketplace to link central and... View Details
Keywords: Jen McFarland Flint; Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 Sep 2012
  • News

Moving Day 2012

Sandberg said. “Do real work. Take a sales quota, a line job, an ops job; don’t plan too much; and don’t expect a direct climb.” During this process, she urged graduates to speak the truth as well as seek... View Details
Keywords: commencement; Colleges, Universities, and Professional Schools; Educational Services
  • 01 Jun 2022
  • News

Case Study: Glass Half Full

from me on Amazon, I don’t have your email, and I can’t respond to feedback or create direct dialogue with you because Amazon owns the customer data,” Humpierres acknowledges. That might be fine if you’re selling widgets, but he envisions... View Details
Keywords: Jen McFarland Flint; Nonstore Retailers; Retail Trade
  • 01 Dec 2004
  • News

Finding a Balance

pirate by global pharmas that consider Cipla’s products a direct rip-off of patented drugs. From 1999 through 2002, Cipla enjoyed an average annual growth rate of 30.3 percent from the sale of more than 400... View Details
Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services
  • 01 Mar 2006
  • News

Fast Lane to Country Lane

feel like everything I’ve done has been leading to this,” says Lackley, who manages business operations for Mark Lackley Furniture Maker (www.lackley.com), a high-end furniture company in Quechee, Vermont. Lackley began her “training” for the family business in 1988,... View Details
Keywords: Margie Kelley; Furniture and Home Furnishings Stores; Retail Trade
  • 01 Aug 2001
  • News

Cleveland Global Alumni Conference a Sold-Out Success

lunchtime address peppered with anecdotes and one-liners, Cleveland native Tom Coughlin returned to his hometown to share some of his insights as president and CEO of Wal-Mart Stores Division. When he joined the company in 1978, Coughlin noted, View Details
Keywords: Hanna, Julia; Frank Batten (MBA '52); Colleges, Universities, and Professional Schools; Educational Services
  • 01 Jan 2007
  • News

A. Malachi Mixon, III, MBA 1968

lightweight containers they can easily carry around with them. No wonder that Mixon points to new product development as a cornerstone of Invacare's success. Since he combined $10,000 of his own money with bank loans, a factory sale/leaseback arrangement, and the... View Details
  • 01 Sep 2017
  • News

Case Study: Confidence Builder

we create a category?” How they answered the question: “It’s a question that’s still top of mind,” says Rose. The company has focused on defining its brand as one that provides “wonder, emotion, and meaning,” and communicating those values to consumers, primarily... View Details
Keywords: April White; Confi; Colleges, Universities, and Professional Schools; Educational Services
  • 11 Dec 2017
  • News

Growing from Within

there’s an obvious cost to that arrangement. But what are the benefits that company ownership offers McDonald’s? In the US, the McDonald’s Operating Company, McOpCo as we call it, plays an important role for the McDonald’s system: providing View Details
Keywords: Dan Morrell; Food Services and Drinking Places; Hospitality
  • 01 Dec 2005
  • News

Buy the Book

As a longtime authority on marketing communications, HBS professor John Deighton has analyzed the consumer-product relationship from every angle. But when he heard the best-selling author James Patterson address a meeting of the Direct... View Details
Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services; Market Research, Photo, Translation, Veterinary and Other Services; Professional Services
  • 01 Apr 1996
  • News

Stewards of the Seventh Generation

daunting challenges, a number of corporate leaders continue to push their businesses in the direction of environmental sustainability. Recently, for example, the President's Council on Sustainable Development - a group composed of... View Details
Keywords: Marguerite Rigoglioso, Garry Emmons, Linda Goodspeed, and Elaine Gottlieb
  • 01 Apr 2002
  • News

Professorship Brings Brierley's HBS Connection Full Circle

Airlines' AAdvantage program, Brierley pioneered a customer loyalty program that would change the way consumers would select their travel providers. "While the goal of the program was to identify American's best customers, establish a View Details
Keywords: Charles M. Williams; Epsilon Data Management; Computer Systems Design and Related Services; Professional Services
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