Publications

18 Jan 2016
Research & Ideas

Hazard Warning: The Unacceptable Cost of Toxic Workers

Toxic workers aren’t just a pain in the rear; they’re also a pain in the bottom line, according to a new Harvard Business School working paper. Dylan Minor, visiting assistant professor of business administration in the HBS Strategy unit, says a company stands to lose... View Details

Keywords: by Roberta Holland

09 Mar 2003
Research & Ideas

Six Keys to Building New Markets by Unleashing Disruptive Innovation

Managers today have a problem. They know their companies must grow. But growth is hard, especially given today's economic environment where investment capital is difficult to come by and firms are reluctant to take risks. Managers know innovation is the ticket to... View Details

Keywords: by Clayton M. Christensen, Michael E. Raynor & Scott D. Anthony

04 Oct 2017
News

Five Leaders Forged in Crisis, and What We Can Learn From Them

18 Nov 2002
Research & Ideas

Where Morals and Profits Meet: The Corporate Value Shift

positive values contribute to a company's effective day-to-day functioning, as well as its reputation and long-term sustainability. In the book, I trace these connections in some detail and show how they play out in practice—sometimes in... View Details

Keywords: by Carla Tishler

16 Apr 2020
Blog Post

Am I Eligible for the 2+2 Program?

We receive quite a few questions about eligibility for the 2+2 Program, so we thought we’d put together a blog post to outline the basics and share answers to some FAQs. You can also download the 2+2 Program Brochure to learn more. First of all, what is the 2+2... View Details

April 2003 (Revised April 2009)
Case

Paul Levy: Taking Charge of the Beth Israel Deaconess Medical Center

By: David A. Garvin and Michael Roberto

On January 7, 2002, Paul Levy became CEO of the Beth Israel Deaconess Medical Center. He took over a troubled organization, in serious financial difficulty. This multimedia case describes the situation Levy inherited, his negotiations prior to taking the job, and his... View Details

Keywords: Communication Strategy; Decision Choices and Conditions; Leadership Style; Leading Change; Managerial Roles; Organizational Culture; Health Industry

March 2001 (Revised September 2005)
Case

Ritz-Carlton Hotel Company, The

By: Sandra J. Sucher and Stacy McManus

In just seven days, the Ritz-Carlton transforms newly hired employees into "Ladies and Gentlemen Serving Ladies and Gentlemen." The case details a new hotel launch, focusing on the unique blend of leadership, quality processes, and values of self-respect and dignity,... View Details

Keywords: Customer Satisfaction; Innovation and Invention; Leadership; Brands and Branding; Product Launch; Service Operations; Performance Improvement; Problems and Challenges; Quality; Status and Position; Culture; Value Creation; Accommodations Industry; Service Industry

01 May 2017
HBS Seminar

Karl Ulrich, Wharton, University of Pennsylvania

February 2011 (Revised March 2021)
Case

Hindustan Unilever's 'Pureit' Water Purifier

By: V. Kasturi Rangan and Mona Sinha

The case asks students to formulate a strategy to respond to various competitive threats to its Pureit Water purifier, launched in 2008, targeted at millions of low-income Indian consumers who did not have access to safe drinking water. The case describes in detail the... View Details

Keywords: Multinational Firms and Management; Marketing Strategy; Product Launch; Product Development; Social Enterprise; Competitive Strategy; India

September 2006 (Revised March 2007)
Case

Recruitment of a Star

By: Boris Groysberg, Stephen Balog and Jennifer Haimson

Details power dynamics that unfold in the firm when one of its best and brightest threatens to leave. It focuses on the dynamics of attracting, hiring, compensating, negotiating, and leveraging a star performer in a professional service firm. In particular, traces the... View Details

Keywords: Talent and Talent Management; Compensation and Benefits; Recruitment; Resignation and Termination; Selection and Staffing; Job Interviews

Dec 2019
Survey

2019 Survey Methodology

A detailed methodology of HBS' 2019 alumni survey on U.S. competitiveness. View Details

Nov 2016
Survey

2016 Survey Methodology

A detailed methodology of HBS' 2016 alumni survey on U.S. competitiveness. View Details

Sep 2014
Survey

2013-14 Survey Methodology

A detailed methodology of HBS' 2013–14 alumni survey on U.S. competitiveness. View Details

Feb 2013
Survey

2012 Survey Methodology

A detailed methodology of HBS' 2013–14 alumni survey on U.S. competitiveness. View Details

January 2018
Case

Mary Barra, CEO, General Motors

By: Nitin Nohria, Kerry Herman and Sarah Gulick

Library case detailing the career of Mary Barra, GM’s CEO from January 2014, and her handling of the GM ignitions scandal, GM’s move into electric and autonomous car development, and activist investors. View Details

Keywords: CEO; Female Ceo; Automobiles; Leadership; Crisis Management; Auto Industry; Michigan