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- All HBS Web (236)
- Faculty Publications (36)
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- January 2025
- Teaching Plan
Knowledge Transfer: Toyota, NUMMI, and GM
By: Willy Shih
Teaching Plan for HBS Case No. 625-003. New United Motors Manufacturing, Inc. (NUMMI) was a joint venture between Toyota and General Motors. It was an opportunity for GM to learn about the Toyota Production System, which was quite different from the mass production... View Details
Keywords: Culture Change; Organizational Culture; Organizational Change and Adaptation; Factories, Labs, and Plants; Joint Ventures; Transformation; Selection and Staffing; Knowledge Acquisition; Knowledge Sharing; Labor Unions; Management Systems; Performance Improvement; Production; Labor and Management Relations; Auto Industry; Japan; United States
- July 2024 (Revised October 2024)
- Case
Knowledge Transfer: Toyota, NUMMI, and GM
By: Willy Shih
New United Motors Manufacturing, Inc. (NUMMI) was a joint venture between Toyota and General Motors. It was an opportunity for GM to learn about the Toyota Production System, which was quite different from the mass production processes American automakers used at the... View Details
Keywords: Culture Change; Organizational Culture; Organizational Change and Adaptation; Factories, Labs, and Plants; Joint Ventures; Transformation; Selection and Staffing; Knowledge Acquisition; Knowledge Sharing; Labor Unions; Management Systems; Performance Improvement; Production; Labor and Management Relations; Auto Industry; Japan; United States
Shih, Willy. "Knowledge Transfer: Toyota, NUMMI, and GM." Harvard Business School Case 625-003, July 2024. (Revised October 2024.)
- 23 May 2017
- First Look
First Look at New Ideas and Research: May 23, 2017
future direction in an automotive industry in the midst of a digital tornado with the arrival of autonomous, internetworked, clean-energy-propelled vehicles. Palmer’s Second Century Plan called for Aston... View Details
Keywords: Carmen Nobel
- 06 May 2014
- First Look
First Look: May 6
Departing from prior work that has mainly focused on examining the antecedents and consequences of dishonesty, we examine two approaches to mitigating unethical behavior: (1) values-oriented approaches that... View Details
Keywords: Sean Silverthorne
- 22 Jul 2008
- First Look
First Look: July 22, 2008
department stores and a new hypermarket—Nagesh was proud of the way the company had taken retail from its roots in simple transactions to a complete "experience" defined by the luxurious ambiance,... View Details
Keywords: Martha Lagace
- 28 Feb 2012
- First Look
First Look: Feb. 28
Eigenfactor scores are readily computed for collectives such as departments or institutions. We show that a collective's Eigenfactor score can be computed either by summing the Eigenfactor scores of its... View Details
Keywords: Sean Silverthorne
- 27 Sep 2011
- First Look
First Look: September 27
Website Yelp.com and restaurant data from the Washington State Department of Revenue. Because Yelp prominently displays a restaurant's rounded average rating, I can identify the causal impact View Details
Keywords: Sean Silverthorne
- 11 May 2016
- Research & Ideas
Fix This! Why is it so Painful to Buy a New Car?
1989 about service in the auto industry, Ford Motor Co.: Dealer Sales and Service, puts it best: “Nothing much has changed over 25 years. The experience is still generally awful.” Sure, there have been pockets View Details
- 24 Jan 2005
- Research & Ideas
Rethinking Activity-Based Costing
practical capacity is grossly in error, the process of running the time-driven ABC system will reveal the error over time. The capacity of most resources is measured in terms View Details
Keywords: by Robert S. Kaplan & Steven R. Anderson
- 05 Jul 2021
- What Do You Think?
Do Companies Really Need Chief Experience Officers to Know Their Customers?
(Image credit: iStockphoto/skynesher) I will always remember November 11, 1977 as the day I drove a Ford Pinto into the employee parking lot of the General Motors Technical Center in Detroit. My View Details
Keywords: by James Heskett
- 18 Jul 2022
- Research & Ideas
After the 'Crypto Crash,' What's Next for Digital Currencies?
has reinforced the perception of critics that markets for the digital currency—used primarily as an investment vehicle as it is not widely accepted as payment for goods and services—are little more than... View Details
- 04 Apr 2018
- Research & Ideas
Smart Cities are Complicated and Costly: Here's How to Build Them
Chombosan Much promotion of smart cities assumes that municipalities will take a proactive, top-down, technology-first approach to urban progress. Thus far, these initiatives look for some forward-thinking city official (or immensely deep-pocketed private investor) to... View Details
- 11 Mar 2001
- Research & Ideas
Merchants to Multinationals: British Trading Companies in the Nineteenth and Twentieth Centuries
In this excerpt taken from the chapter entitled "From Trade to Investment," HBS visiting professor Geoffrey Jones traces the transition of the British trading companies from purely trading companies in the 1870s to... View Details
Keywords: by Geoffrey Jones
- 08 Nov 2024
- HBS Case
What Wartime Service Taught These Historic Leaders
serve, so he joined the Red Cross and went overseas as an ambulance driver. In Paris, he found purpose in chauffeuring military command officers around the city to meetings. Disney brought to this endeavor a keen sense of fun and theater:... View Details
- 11 Feb 2008
- Research & Ideas
Does Democracy Need a Marketing Manager?
agencies can improve—even offices of motor vehicle registration. The challenge is that public agencies serve two types of customers: clients and... View Details
Keywords: by Sean Silverthorne
- 06 Apr 2010
- First Look
First Look: April 6
overview of the bankruptcy of General Motors Corp. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/210056-PDF-ENG Note on Telemedicine Regina E. Herzlinger and Jillian... View Details
Keywords: Martha Lagace
- 10 Jun 2008
- First Look
First Look: June 10, 2008
key points in the motor coach industry such as market size, categories of buses, reasons for purchasing, and the basis for competition amongst motor coach manufacturers.... View Details
Keywords: Martha Lagace
- 15 Jan 2019
- First Look
New Research and Ideas, January 15, 2019
School Case 318-091 Wanxiang Group: A Chinese Company's Global Strategy (C) This case updates Wanxiang Group's activities since 2012, focusing on its electric vehicle strategy and a transition of the group's... View Details
Keywords: Dina Gerdeman
- 08 Sep 2010
- First Look
First Look: September 8, 2010
serves as a vehicle to explore the devastating economic and political impact of the Great Depression on the countries of the South, such as Chile, which had specialized in... View Details
Keywords: Sean Silverthorne
- 01 Jan 2020
- What Do You Think?
Why Not Open America's Doors to All the World’s Talent?
of H-1B temporary foreign workers are at ‘Level IV’ (above the median wage) officially defined by the Department of Labor as those who are ‘fully competent.’” On the other... View Details