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  • October 2024
  • Article

Canary Categories

By: Eric Anderson, Chaoqun Chen, Ayelet Israeli and Duncan Simester
Past customer spending in a category is generally a positive signal of future customer spending. We show that there exist “canary categories” for which the reverse is true. Purchases in these categories are a signal that customers are less likely to return to that... View Details
Keywords: Churn; Churn Management; Churn/retention; Assortment Planning; Retail; Retailing; Retailing Industry; Preference Heterogeneity; Assortment Optimization; Customers; Retention; Consumer Behavior; Forecasting and Prediction; Retail Industry
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  • Forthcoming
  • Article

The Imperfect Intermediation of Money-Like Assets

By: Jeremy C. Stein and Jonathan Wallen
We study supply-and-demand effects in the U.S. Treasury bill market by comparing the returns on T-bills to the administered policy rate on the Federal Reserve’s reverse repurchase (RRP) facility. In spite of the arguably more money-like properties of an investment in... View Details
Keywords: Debt Securities; Demand and Consumers; Price
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  • 06 Apr 2011
  • Working Paper Summaries

Do Not Trash the Incentive! Monetary Incentives and Waste Sorting

Keywords: by Alessandro Bucciol, Natalia Montinari & Marco Piovesan
  • Article

The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel

By: Dennis Campbell and Frances X. Frei
This paper uses the context of online banking to investigate the consequences of employing self-service distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank,... View Details
Keywords: Cost; Service Operations; Distribution Channels; Consumer Behavior; Internet and the Web; Banks and Banking; Technology Adoption; Service Delivery; Market Transactions; Market Participation; Profit; Retail Industry; Banking Industry; United States
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  • 16 Jun 2008
  • Research & Ideas

Seven Tips for Managing Price Increases

SUV for a hybrid, an example of how price inflation on one product can cause demand shifts in a second, related, category. More customers than usual will be looking out for price promotions, but don't give away the store to those who... View Details
Keywords: by John Quelch
  • 14 Jul 2009
  • First Look

First Look: July 14

inputs are complements (substitutes). We also find that the optimal strength of patents on research inputs is increasing in the degree of substitution between the inputs but decreasing in the number of inputs for any degree of... View Details
Keywords: Martha Lagace
  • 31 Jan 2022
  • Research & Ideas

Where Can Digital Transformation Take You? Insights from 1,700 Leaders

“agreed” or “strongly agreed” that organizations will not remain competitive unless they radically adapt to the demands of the digital era. All but 3 percent indicated that their organizations were undergoing digital transformation. [div... View Details
Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards
  • Web

Podcast - Business & Environment

the need to align impact with profitability. Using AI to Optimize Energy Demand 20 NOV 2024 | Climate Rising In this episode, host Mike Toffel speaks with Pasi Miettinen, CEO of Sagewell, a company that uses AI to help utilities and their... View Details
  • August 2019
  • Article

When and How to Diversify—A Multicategory Utility Model for Personalized Content Recommendation

By: Yicheng Song, Nachiketa Sahoo and Elie Ofek
Sometimes we desire change, a break from the same or an opportunity to fulfill different aspects of our needs. Noting that consumers seek variety, several approaches have been developed to diversify items recommended by personalized recommender systems. However,... View Details
Keywords: Recommender Systems; Personalization; Recommendation Diversity; Variety Seeking; Collaborative Filtering; Consumer Utility Models; Digital Media; Clickstream Analysis; Learning-to-rank; Consumer Behavior; Media; Customization and Personalization; Strategy; Mathematical Methods
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  • 14 May 2018
  • Research & Ideas

Amazon vs. Whole Foods: When Cultures Collide

centers. This sometimes resulted in reports of workers stressed out and exhausted by the demanding environment. “It’s one of those cultures that works for some people, but not others,” says Campbell, “there is a lot more performance... View Details
Keywords: by Michael Blanding; Food & Beverage
  • 02 Apr 2020
  • What Do You Think?

What Are Lessons for Leaders from This Black Swan Crisis?

Eddisonphotos SUMMING UP In What Ways Will the Pandemic Stimulate Research in Leadership? Preparation for Black Swan events, to the extent that it is even possible, has to be balanced against the demands for short-term results. It may be... View Details
Keywords: by James Heskett
  • 20 Oct 2011
  • Research & Ideas

Getting the Marketing Mix Right

what is called the Invariant Proportion of Substitution (IPS) property, which implies that the proportion of demand generated by taking business away from a competitor is the same, no matter which marketing... View Details
Keywords: by Dina Gerdeman
  • 24 Jan 2005
  • Research & Ideas

Rethinking Activity-Based Costing

now possible through an approach that we call time-driven ABC, which we have successfully helped more than 100 client companies implement, including those described in this article. In the revised approach, managers directly estimate the resource View Details
Keywords: by Robert S. Kaplan & Steven R. Anderson
  • 24 Oct 2011
  • Research & Ideas

The Yelp Factor: Are Consumer Reviews Good for Business?

but can benefit from more information about their neighborhood spots. "Yelp is somewhat of a substitute for traditional forms of reputation," says Luca. "People are not using Yelp to find out about McDonald's." But... View Details
Keywords: by Michael Blanding; Food & Beverage
  • 19 Sep 2023
  • Blog Post

2023 Summer Internships in Business & Environment

operates power projects and is the world’s largest producer of wind and solar energy. Aman's role prior to HBS was the Head of Partnerships at Plentify. Dennis Cha (MBA 2024, Section F), Summer Internship: Product Partnership Intern, Voltus Voltus is an energy software... View Details
  • Web

Globalization - Faculty & Research

democracy being a substitute for economic IGOs, but a complement for social and cultural IGOs. July 2013 Article Ethnic Innovation and U.S. Multinational Firm Activity By: C. Fritz Foley and William R. Kerr This paper studies the impact... View Details
  • 08 Jul 2019
  • Research & Ideas

Are Paywalls Saving Newspapers?

components of traditional newspaper companies—print subscription, print advertising, digital subscription, and digital advertising—finds that for companies with high circulations and large amounts of exclusive content, paywalls can increase overall sales, often by... View Details
Keywords: by Kristen Senz; Journalism & News; Media & Broadcasting
  • Web

Research - Behavioral Finance & Financial Stability

have shared a common narrative. It begins with strong investor demand for a set pattern of cash flows being met by seemingly substitute securities engineered by intermediaries, which is then followed by the... View Details
  • 23 Jun 2008
  • Research & Ideas

Innovative Ways to Encourage Personal Savings

working on next? A: First, I hope to work on prize-linked projects more over the coming years. I want to learn about the demand for these products and, more importantly, find out whether they create new savings or simply View Details
Keywords: by Martha Lagace; Financial Services
  • 13 Jan 2021
  • Research & Ideas

How 'Small C' Change Can Beat Large-Scale Rebuilding

only added three substitutions to his roster, 40 percent fewer changes than his fellow turnaround coaches made that season. Only one of eight coaching positions changed when a new assistant coach replaced the departing brother of the... View Details
Keywords: by Boris Groysberg, Sascha L. Schmidt, and Sebastian Flegr; Sports