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- All HBS Web (98)
- Faculty Publications (26)
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- 10 Jul 2007
- What Do You Think?
How Much of Leadership Is About Control, Delegation, or Theater?
"Well, part of it is self-discipline and part of it is deception—deception in the sense that you pump yourself up and put a better face on things than you start off feeling. But after a while, if you act confident, you become more confident. So the View Details
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by Jim Heskett
- 26 Nov 2001
- Op-Ed
Why Corporate Budgeting Needs To Be Fixed
board members and Wall Street analysts. Even boards of directors are drawn into the fray, as they end up endorsing deceptive reports to shareholders. Sometimes, outright fraud ensues, as we've seen recently in high-profile cases involving...
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by Michael C. Jensen
- 09 Aug 2011
- First Look
First Look: August 9
heavily than advice from novices. Theoretical and practical contributions are discussed. Deception and Its Detection: Effects of Monetary Incentives and Personal Relationship History Authors:Lyn M. Van Swol, Deepak Malhotra, and Michael...
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Sean Silverthorne
- 05 Feb 2009
- Research & Ideas
In Praise of Marketing
additional millions of poor people to buy in. As prices have fallen, Asian brands such as Asus and Acer of Taiwan have gained share while IBM sold its PC business to Lenovo. “Critics of marketing tend to overestimate the level of intentional View Details
- 13 May 2002
- Book
Bringing the Master Passions to Work
If passions are the masters of reason—as David Hume (1960) believed—then they have done a remarkable job at getting us to believe in their benign nature—their outright subservience to reason. Deception and self-deception are as critical...
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by Mihnea C. Moldoveanu & Nitin Nohria
- 21 Apr 2008
- Research & Ideas
The New Math of Customer Relationships
involving almost everyone in the company. How difficult has it been for organizations to adopt this all-in approach? A: Service profit chain concepts are deceptively simple. They require an integrated set of management initiatives to...
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by Sean Silverthorne
- 14 Dec 2009
- Research & Ideas
Can Entrepreneurs Drive People Movers to Success?
installations. Q: What are you working on next? A: These days, online shoppers face deceptive offers that promise discounts ("$10 off your next order") while they attempt to check out at ordinary retail Web sites. Because an...
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- 08 Dec 2003
- Research & Ideas
Is That Really Your Best Offer?
discloses his "must have" issues, he may be gouged. Deception at the bargaining table can be hostile, too, as when someone pretends to have no authority to settle or makes promises he doesn't intend to keep. That's why many of...
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by Michael Wheeler
- 02 Sep 2014
- First Look
First Look: September 2
Publications September 2014 Organization Science Social Comparisons and Deception Across Workplace Hierarchies: Field and Experimental Evidence By: Edelman, Benjamin, and Ian Larkin Abstract—We examine how unfavorable social comparisons...
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Sean Silverthorne
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
years, Turkasset has been ahead of the curve in avoiding a government crackdown—with a customer complaint rate of only 2 to 3 percent. (For context, the Consumer Financial Protection Bureau in the United States receives more than 6,000 complaints monthly regarding...
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- 03 Sep 2013
- First Look
First Look: September 3
with moderately popular blogs and seem to persist after participants enroll in the program. Working Papers Social Comparisons and Deception Across Workplace Hierarchies: Field and Experimental Evidence By: Edelman, Benjamin, and Ian...
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Sean Silverthorne
- 21 Jul 2006
- Op-Ed
Enron Jury Sent the Right Message
The most noteworthy message of the Enron trial is that corporate executives can be convicted in a court of law for a pattern of deception that may or may not be illegal. Left unaddressed in the trial were many financial transactions and...
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by Malcolm S. Salter
- 18 Oct 2004
- Research & Ideas
The Bias of Wall Street Analysts
begun investigating the impact of accounting method choices in cross-border investments. Ann Cullen: After the scandals of the past few years, the potential for brokerage research deception is obviously something the Securities and...
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- 02 Jan 2020
- Op-Ed
Medicare for All or Public Option: Can Either Heal Health Care?
pay-as-you-go actuarial basis. The public discourse about Medicare for All is deceptively appealing. The health care program for the nation’s seniors is highly prized by Medicare beneficiaries—85 percent say they’re satisfied. Who can...
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- 02 Dec 2013
- Research & Ideas
Companies Choreograph Earnings Calls to Hide Bad News
'cast' a call at some point in its life” This dance of deception was, in fact, exactly what Cohen and coauthors Dong Lou, of the London School of Economics, and HBS Professor Christopher J. Malloy later found to be occurring. The results...
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- 04 Sep 2012
- Research & Ideas
Why Most Leaders (Even Thomas Jefferson) Are Replaceable
leading and making decisions. In the book Mukunda offers specific ways to avoid making a poor candidate choice: Avoid deceptive signals. Someone who has ridden family wealth to high office, for example, may have accomplished less than...
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by Kim Girard
- 29 Mar 2011
- First Look
First Look: March 29
http://hbr.org/2011/04/why-leaders-dont-learn-from-success/ar/1 Too Guilty to Deceive: How Feeling Burdened Can Reduce Deception in Negotiation Authors:F. Gino and C. Shea Publication:In ,em>Handbook of Conflict Resolution, edited by...
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Sean Silverthorne
- 06 Jan 2012
- Op-Ed
Where Green Corporate Ratings Fail
News Corporation—a multinational media conglomerate that includes BSKYB, Dow Jones, Fox News, 20th Century Fox and Star, among other units—announced earlier this year that it has become climate neutral, meaning that its operations have no net impact on global climate...
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- 25 Sep 2000
- Research & Ideas
Cyber-Marketing: Scouting the Digital Communications Frontier
such a catalog-like presentation is much more difficult than with a captivating commercial on television. "These are the critical attributes of the current communications revolution," Deighton concludes. "And while the new economy may be easy to enter,...
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by Peter K. Jacobs
- 02 Jun 2010
- First Look
First Look: June 2
Ert, and Alvin E. Roth Publication:Special Issue on Predicting Behavior in Games. Games 1, no. 2 (2010) An abstract is unavailable at this time. Read the paper: http://www.mdpi.com/2073-4336/1/2/117/ The Counterfeit Self: The Deceptive...
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Martha Lagace