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Show Results For
- All HBS Web
(6,431)
- People (3)
- News (1,231)
- Research (4,149)
- Events (16)
- Multimedia (81)
- Faculty Publications (2,880)
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- 01 Apr 2010
- News
Yes, the Customer is Always Right
- 05 Jul 2010
- News
Tech customers question industry's takeover spree
- 12 Jan 2023
- News
10 Ways to Boost Customer Satisfaction
- 07 Apr 2014
- News
Which Customers to Listen to, When
- 11 Aug 2020
- News
Your Customers Have Changed. Here's How To Engage Them Again.
- 11 Nov 2013
- News
A Smarter Way to Reduce Customer Churn
- 18 Nov 2015
- News
The internet of things will bring makers closer to customers
- 19 Mar 2012
- News
NFL Players to Tackle Custom Program at Harvard Business School
- 14 May 2021
- News
4 Strategies to Simplify the Customer Journey
- 21 May 2014
- News
Target Will Recover as It Keeps Customers
- 01 Mar 2022
- News
Customer Experience in the Age of AI
- 25 Apr 2014
- News
Connecting companies and customers through social media
Victoria Ransom (MBA 2008) launched Wildfire Interactive, now a Google company, to connect companies and customers through social media. (Published April 2014) View Details
- 10 Sep 2021
- News
Human or Computer? Who’s Really Helping You With Customer Service?
- 01 Apr 2024
- News
Navigating the Mood of Customers Weary of Price Hikes
- 29 Oct 2014
- News
The Value of Keeping the Right Customers
- 07 Jan 2025
- News
Why Emotions Matter in Retail Customer Journeys
- 23 Jan 2020
- News