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- 01 Jun 2014
- News
Alumni and Faculty Books for June 2014
care industry to give customers more choices, freedom, power, and information, and at far lower prices. He recommends disruption of the status quo through new business models, new payment models, and new technologies that give patients... View Details
- 30 Nov 2017
- News
Happy Meals (Are Here Again)
data impacting strategy, Cunningham notes, allowing her to see the cause and effect almost in real time. “I can look at the trade implications, the service time and labor hour implications, and implications for our customer View Details
- 01 Jun 2010
- News
Michael Depatie
was ranked number one in guest satisfaction for 2009 by the Market Metrix Hospitality Index (based on over 130,000 hotel customer surveys), beating competitors including the Ritz-Carlton, W Hotels, and the... View Details
- 01 Mar 2006
- News
The Little Ice-Cream Company That Could
and a culture that values employees above all and empowers them to excel. Unlike its competitors, Dreyer’s has always insisted on delivering ice cream to grocery stores with its own trucks and drivers to ensure product quality. Early on that meant View Details
- 01 Mar 2004
- News
Ron Shaich’s Café Society
is meant to be the kind of place where people want to hang out, talk, or get some work done, and we encourage them to do so. What aspect of Panera most excites you? We’ve gotten all sorts of awards for the quality of our bread. We have also been recognized as having... View Details
- 03 Mar 2020
- News
Can This Man Change the American Diet?
in the Boston area, Clover serves an always-changing, all-vegetarian menu to a 90 percent non-vegetarian customer base. In this episode of Skydeck, associate editor Julia Hanna takes listeners behind the scenes at a Clover food... View Details
Keywords: Agriculture
- 01 Dec 2016
- News
Alumni Books of 2016
the most successful Indian IT companies. The authors tell the story behind Zensar’s success, a story that has seen revenues multiply, share prices jump many times, and customer satisfaction become an... View Details
- 01 Apr 1999
- News
An Eye to the East
Europe and the United States, he said, "they have already reached a threshold in customer orientation, so you have to do different things to succeed." That's not the case yet in Asia, he pointed out, as Deshpandé listened intently. HBS... View Details
Keywords: Alejandro Reyes
- 01 Dec 1998
- News
Managing the Business of Life
think the so-called rewards they bring are pretty overrated." Rather, Glover finds immense satisfaction in helping clients create safer workplaces and a cleaner environment. "The icing on the cake," she says, "is that we simultaneously... View Details
- 01 Mar 2016
- News
Alumni and Faculty Books for March 2016
success, a story that has seen revenues multiply, share prices jump many times, and customer satisfaction become an industry benchmark. The Happiness Equation: Want Nothing + Do Anything = Have Everything by... View Details
- 01 Feb 1997
- News
Shaping the Future of Business: Entrepreneurial Evolution at HBS
problems and opportunities they will face as entrepreneurs and, second, by communicating our findings effectively to entrepreneurs, aspiring entrepreneurs, and policymakers." Special Satisfaction A pivotal phase in the success of any... View Details
- 01 Jun 2017
- News
Alumni and Faculty Books for June 2017
drought, the Great Depression, and a world war. He learned to work hard and thirsted for an education. Melvin married and fathered 12 children. His business careers led to his owning his own businesses, which thrived in small-town America because of Melvin’s View Details