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- All HBS Web
(1,859)
- People (1)
- News (211)
- Research (1,409)
- Events (2)
- Multimedia (7)
- Faculty Publications (588)
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- 11 Apr 2024
- News
Mission Control
was used to calculating something and predicting how the world will look like—and put hundreds of millions of dollars behind it. So, when I made a prediction based on my analysis of how the work would look like in five years and in 10... View Details
- 01 Mar 2018
- News
Every Trick in the Book
with some as large as 9,000 square feet, each stocking as many as 25,000 titles. BookHampton owner Carolyn Brody offers just a small selection of games and knickknacks—which offer higher profit margins than books do. “I want this to be a... View Details
Keywords: April White
- 01 Aug 1998
- News
High Honors
America, Boys and Girls Clubs of America, and the United Way. She has also encouraged good citizenship at Maxwell House, initiating its community home-building effort last year in partnership with Habitat for Humanity. Not only have Maxwell House's View Details
- 01 Sep 2024
- News
Reduce, Reuse, Recycle
Thirteen years ago, Marcelo Claure, founder of wireless services company Brightstar, discussed with a reluctant Steve Jobs the idea of launching a trade-in and recycling program for iPhones. It was a business move that expanded the market and created a new profit... View Details
Keywords: Jennifer Meyers
- 01 Dec 2008
- News
Innovation as P&G’s Key
CHARAN: Drawing on his global consulting experience. LAFLEY: Customers are “the boss.” Photo courtesy Proctor & Gamble What does it take to delight low-income Mexican buyers of sanitary pads? The answer is not a punch line to a poor joke;... View Details
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
The following article is the sixth in a series on the activities and research taking place in each academic unit at HBS. Why was Southwest Airlines the only U.S. airline to realize a profit in 1992? What has made crime in New York City... View Details
Keywords: Susan Young
- 01 Apr 1996
- News
New Releases
principles to guide it. This is the challenge. Managers must rise to it, for they are the force at the center of the storm." Managerial Decision Analysis Series four new titles by David E. Bell and Arthur Schleifer, Jr. (Course... View Details
- 01 Apr 1998
- News
New Releases
Sense & Respond Stephen P. Bradley and Richard L. Nolan, editors (Harvard Business School Press) In the Network Era - where access to and use of information technology is increasing at an ever-faster pace - the way companies interact with and respond to their View Details
- 01 Sep 2015
- News
Case Study: Golden Ticket
tempting to want to go after as many customers as broadly and quickly as you can. However, once your new service is out there, you need to learn about opportunities to serve current customers better. View Details
- 01 Jun 2010
- News
Alumni Books
how companies use innovative business models to achieve transformational growth by fulfilling customer needs in current markets; serving new customers and creating new markets; and responding to shifts in... View Details
- 01 Mar 2023
- News
Case Study: Power Nappy
she can deliver a sustainable and profitable model, it will be easier to grow sustainably and be available at more locations. More broadly, should DTC expand beyond DTC? We’ve seen again and again that DTC is merely a channel, not a brand... View Details
- 01 Jun 2012
- News
FIELD 3 Tests Students
After the first market simulation, students had two months to refine their ideas and develop a customer sales pitch, all leading up to Launch Day in mid-April. At that point, teams with a viable idea advanced to IPO Day on May 14. “This... View Details
Keywords: FIELD program
- 01 Dec 2015
- News
Case Study: Bionic Banking
hope of digging into Wall Street’s high profit margins. Current robo-advisors focus on passive “buy-and-hold” strategies, selecting a handful of low-cost exchange traded funds (ETFs), investing the funds according to a standard portfolio... View Details
- 01 Dec 2020
- News
Steady as She Goes
customers interact with our team and how our team members view themselves. Celebrating that has become an important part of our year.” The events of 2020 meant putting aside financial concerns temporarily and focusing on community needs.... View Details
- 01 Jun 2017
- News
Streamlining the Supermarket
full-time employees, slashing labor costs by 90 percent. Those two innovations are expected to add up to a net profit margin of three times that of the overall industry. “And that is really powerful,” Pedró says. “You can actually give... View Details
Keywords: Francis Storrs
- 01 Mar 2007
- News
Daniel Vasella
inflation, so from that perspective, complaints are understandable. On the other side, there are benefits. Mortality for many diseases has dropped dramatically over the last forty years. Analysis shows that 40 percent of that decline was... View Details
- 01 Sep 2018
- News
Ask the Expert: Delivering the Goods
Ickis (MBA 1971, DBA 1978) REISNER: One of the hottest areas of investment growth is in cross-border shipping, but there are two core problems: In an age of terrorism, customs are commercial constraints and also valuable public safety... View Details
Keywords: Jen McFarland Flint
- 01 Jun 2018
- News
Case Study: Tip the Scale
counts thousands of members throughout New England and New York, a market that Cummings believes could support 100,000 customers or more. In the last year, Cummings hired sectionmate Philip Giampietro as CFO, a signal of the company’s... View Details
- 01 Jun 1998
- News
Diversity and Community
imperative. (photograph by Jamie Tanaka) "At IBM," Gerstner said at the ceremony, "we're diverse by design, not mandate. With customers in more than 160 countries, our workforce has to reflect the rich array of cultures, perspectives, and... View Details
Keywords: Garry Emmons
- 01 Sep 2011
- News
Water for Life
has invested over $1 billion in laying 2,000 miles of water lines and building 33 wastewater treatment plants while returning strong profits for shareholders. Equally important, the company has emerged as a model for integrating financial... View Details