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  • All HBS Web  (1,860)
    • People  (1)
    • News  (211)
    • Research  (1,410)
    • Events  (2)
    • Multimedia  (7)
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Show Results For

  • All HBS Web  (1,860)
    • People  (1)
    • News  (211)
    • Research  (1,410)
    • Events  (2)
    • Multimedia  (7)
  • Faculty Publications  (589)
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  • 01 Mar 2018
  • News

Every Trick in the Book

with some as large as 9,000 square feet, each stocking as many as 25,000 titles. BookHampton owner Carolyn Brody offers just a small selection of games and knickknacks—which offer higher profit margins than books do. “I want this to be a... View Details
Keywords: April White
  • 25 Aug 2022
  • News

Up on the Corner

six-story, mixed-use building will soon rise above the dirt and gravel. The ground floor will feature an Afrocentric bookstore-café where customers can peruse books by African authors while sipping hibiscus tea and baobab juice. (Dlodlo,... View Details
Keywords: Alexander Gelfand; photographed by Melissa Golden; Real Estate
  • 01 Aug 1998
  • News

High Honors

America, Boys and Girls Clubs of America, and the United Way. She has also encouraged good citizenship at Maxwell House, initiating its community home-building effort last year in partnership with Habitat for Humanity. Not only have Maxwell House's View Details
  • 01 Dec 2022
  • News

Flying High

aerospace sector, proposed a different approach for Aero, one that took its cues from other profitable airlines that own their fleets: “We’re a low-cost carrier on the back end and a premium service on the front end,” she explains. Mikael... View Details
Keywords: April White; aviation; airlines; entrepreneurship; leadership; innovation; Air Transportation; Transportation
  • 01 Jun 2022
  • News

Eyes in the Skies

after analyzing supply chains and integrating geospatial intelligence with AI-driven analysis at companies such as IHS Markit, DigitalGlobe, and CAPE Analytics. With satellites scoping the same terrestrial locations up to 15 times a day,... View Details
Keywords: Alexander Gelfand
  • 01 Sep 2024
  • News

Reduce, Reuse, Recycle

Thirteen years ago, Marcelo Claure, founder of wireless services company Brightstar, discussed with a reluctant Steve Jobs the idea of launching a trade-in and recycling program for iPhones. It was a business move that expanded the market and created a new profit... View Details
Keywords: Jennifer Meyers
  • 01 Jun 2000
  • News

Books

clear that innovative accounting and control tools are needed to implement strategy appropriate to the business dynamics of the 21st century. He offers important new techniques such as profit wheel analysis... View Details
  • 11 Dec 2017
  • News

Growing from Within

locations in the US, and counts consumer experience, increased sales, and sustainable profits among his charges. We asked him about the pros of corporate ownership, the data that drives his strategy, and—naturally—his regular order.... View Details
Keywords: Dan Morrell; Food Services and Drinking Places; Hospitality
  • 01 Sep 2008
  • News

Faculty Books

Service Profit Chain to Work for Unbeatable Competitive Advantage by James L. Heskett, W. Earl Sasser, and Joe Wheeler (Harvard Business Press) The authors extend their earlier idea of a service-profit chain improving performance to View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services; Real Estate
  • 01 Dec 2008
  • News

Innovation as P&G’s Key

CHARAN: Drawing on his global consulting experience. LAFLEY: Customers are “the boss.” Photo courtesy Proctor & Gamble What does it take to delight low-income Mexican buyers of sanitary pads? The answer is not a punch line to a poor joke;... View Details
Keywords: Sean Silverthorne; Food Manufacturing; Manufacturing; Miscellaneous Manufacturing; Manufacturing
  • 01 Sep 2009
  • News

Ready for Launch

that provides incentives to employees while generating profits and growth.” The plan: Rechargeable batteries are a safe, clean, affordable energy source. Each battery has the size and weight of a brick and can be delivered directly to... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services; Management of Companies and Enterprises; Management; Management, Scientific, and Technical Consulting Services; Professional Services; Electric Power Generation, Transmission, Distribution; Utilities
  • 01 Mar 2014
  • News

Faculty and Alumni Books for March 2014

most profitable products and customers and demonstrating how, when, and where to apply over twenty distinct improvement tools and techniques. Finally, it discusses how to embed the process and the tools into... View Details
  • 01 Jun 2008
  • News

Alumni Books

knowledgeable ambassadors armed with cost-saving solutions customers will be happy to pay for. His method involves “value creation selling,” that is, reconfiguring a sales force’s orientation toward customers’ View Details
Keywords: Management
  • 01 Oct 1998
  • News

Beyond the Numbers

one moderately successful product — Stove Top stuffing mix. " Armed with this information, he quickly advised the firm to refocus its efforts on acquiring established but undermarketed concerns, which eventually led to GF's profitable... View Details
Keywords: Eileen K. McCluskey
  • 01 Oct 1996
  • News

"Service-Profit Chain" Links Members of Service Management Unit

The following article is the sixth in a series on the activities and research taking place in each academic unit at HBS. Why was Southwest Airlines the only U.S. airline to realize a profit in 1992? What has made crime in New York City... View Details
Keywords: Susan Young
  • 01 Apr 1996
  • News

New Releases

principles to guide it. This is the challenge. Managers must rise to it, for they are the force at the center of the storm." Managerial Decision Analysis Series four new titles by David E. Bell and Arthur Schleifer, Jr. (Course... View Details
  • 01 Apr 1999
  • News

Q & A: Confronting New Technologies: When Doing Right Is Wrong

technologies seldom make sense to managers, given their corporate perspective. There are two reasons for this. First, customers exert tremendous influence over managers' decisions and the directions they pursue. Since View Details
  • 01 Apr 2002
  • News

Siebel Addresses HBS Northern California Club

building great products," Siebel told the audience. "We make as many mistakes as anyone else, but this is our vision: Build a high-quality business. Do whatever it takes to make our customers satisfied. Be a market leader, a great place... View Details
Keywords: Business Schools & Computer & Management Training; Educational Services
  • 01 Jun 2010
  • News

Green Dreams: Eco-Friendly Countertops

company’s product throughout its Seattle headquarters. Other customers include NASA, the Ritz-Carlton, Starbucks, Whole Foods, Amazon, Disney’s Epcot theme park, and Google. IceStone has come a long way since Magagnini’s dark day, and not... View Details
Keywords: Sarah Auerbach; Furniture and Related Product Manufacturing; Manufacturing
  • 01 Jun 1997
  • News

New Releases

orientation may allow important innovations to languish, leaving a void that more entrepreneurial companies in the same field may successfully fill. While keeping close to customers may be critical for short-term success, Christensen... View Details
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