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  • All HBS Web  (1,859)
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    • News  (211)
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  • All HBS Web  (1,859)
    • People  (1)
    • News  (211)
    • Research  (1,410)
    • Events  (2)
    • Multimedia  (7)
  • Faculty Publications  (589)
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  • 01 Mar 2018
  • News

Every Trick in the Book

with some as large as 9,000 square feet, each stocking as many as 25,000 titles. BookHampton owner Carolyn Brody offers just a small selection of games and knickknacks—which offer higher profit margins than books do. “I want this to be a... View Details
Keywords: April White
  • 01 Aug 1998
  • News

High Honors

America, Boys and Girls Clubs of America, and the United Way. She has also encouraged good citizenship at Maxwell House, initiating its community home-building effort last year in partnership with Habitat for Humanity. Not only have Maxwell House's View Details
  • 01 Mar 2004
  • News

Derek Ferguson

Music, a retailer based in the Midwest. “Its biggest profit drivers were rap and hip-hop,” he remarks. “I remember thinking that there was a real opportunity to cater more directly to that customer base.” To... View Details
Keywords: Julia Hanna; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment
  • 01 Sep 2024
  • News

Reduce, Reuse, Recycle

Thirteen years ago, Marcelo Claure, founder of wireless services company Brightstar, discussed with a reluctant Steve Jobs the idea of launching a trade-in and recycling program for iPhones. It was a business move that expanded the market and created a new profit... View Details
Keywords: Jennifer Meyers
  • 01 Jun 2000
  • News

Books

clear that innovative accounting and control tools are needed to implement strategy appropriate to the business dynamics of the 21st century. He offers important new techniques such as profit wheel analysis... View Details
  • 01 Dec 2008
  • News

Innovation as P&G’s Key

CHARAN: Drawing on his global consulting experience. LAFLEY: Customers are “the boss.” Photo courtesy Proctor & Gamble What does it take to delight low-income Mexican buyers of sanitary pads? The answer is not a punch line to a poor joke;... View Details
Keywords: Sean Silverthorne; Food Manufacturing; Manufacturing; Miscellaneous Manufacturing; Manufacturing
  • 01 Apr 1996
  • News

New Releases

principles to guide it. This is the challenge. Managers must rise to it, for they are the force at the center of the storm." Managerial Decision Analysis Series four new titles by David E. Bell and Arthur Schleifer, Jr. (Course... View Details
  • 01 Oct 1996
  • News

"Service-Profit Chain" Links Members of Service Management Unit

The following article is the sixth in a series on the activities and research taking place in each academic unit at HBS. Why was Southwest Airlines the only U.S. airline to realize a profit in 1992? What has made crime in New York City... View Details
Keywords: Susan Young
  • 01 Jun 2008
  • News

Alumni Books

knowledgeable ambassadors armed with cost-saving solutions customers will be happy to pay for. His method involves “value creation selling,” that is, reconfiguring a sales force’s orientation toward customers’ View Details
Keywords: Management
  • 01 Apr 1999
  • News

Q & A: Confronting New Technologies: When Doing Right Is Wrong

technologies seldom make sense to managers, given their corporate perspective. There are two reasons for this. First, customers exert tremendous influence over managers' decisions and the directions they pursue. Since View Details
  • 01 Apr 1998
  • News

New Releases

Sense & Respond Stephen P. Bradley and Richard L. Nolan, editors (Harvard Business School Press) In the Network Era - where access to and use of information technology is increasing at an ever-faster pace - the way companies interact with and respond to their View Details
  • 01 Sep 2015
  • News

Case Study: Golden Ticket

tempting to want to go after as many customers as broadly and quickly as you can. However, once your new service is out there, you need to learn about opportunities to serve current customers better. View Details
  • 01 Jun 2010
  • News

Alumni Books

how companies use innovative business models to achieve transformational growth by fulfilling customer needs in current markets; serving new customers and creating new markets; and responding to shifts in... View Details
Keywords: mathematics; statistics; Finance
  • 30 Jul 2019
  • News

Turning Around Tesco

mantra to always put the customer first. Last year the company posted profits of nearly £1.7 billion; but the specter of Brexit instability looms large. “The thing about Brexit is it all depends on the... View Details
Keywords: Tesco; Food and Beverage Stores; Retail Trade
  • 01 Apr 2002
  • News

Siebel Addresses HBS Northern California Club

building great products," Siebel told the audience. "We make as many mistakes as anyone else, but this is our vision: Build a high-quality business. Do whatever it takes to make our customers satisfied. Be a market leader, a great place... View Details
Keywords: Business Schools & Computer & Management Training; Educational Services
  • 01 Jun 1997
  • News

New Releases

orientation may allow important innovations to languish, leaving a void that more entrepreneurial companies in the same field may successfully fill. While keeping close to customers may be critical for short-term success, Christensen... View Details
  • 01 Jun 2012
  • News

FIELD 3 Tests Students

After the first market simulation, students had two months to refine their ideas and develop a customer sales pitch, all leading up to Launch Day in mid-April. At that point, teams with a viable idea advanced to IPO Day on May 14. “This... View Details
Keywords: FIELD program
  • 01 Jun 2009
  • News

Crisis and Creativity

creates an opening for entrepreneurs who can meet the profitability challenge by reexamining the whole business model — a process that might involve customer acquisition or retention, or pricing innovations.... View Details
Keywords: Bhaskar Chakravorti
  • 01 Mar 2023
  • News

Case Study: Power Nappy

she can deliver a sustainable and profitable model, it will be easier to grow sustainably and be available at more locations. More broadly, should DTC expand beyond DTC? We’ve seen again and again that DTC is merely a channel, not a brand... View Details
Keywords: Jen McFarland Flint; Miscellaneous Manufacturing; Manufacturing
  • 01 Jun 2006
  • News

NFL Players Hit the Books

Thirty-five NFL players traded their shoulder pads for notepads in late February to participate in an Executive Education program designed by the HBS faculty to help them prepare for careers after football. The NFL Business Management and Entrepreneurial Program... View Details
Keywords: Business Schools & Computer & Management Training; Educational Services
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