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- All HBS Web (108)
- Faculty Publications (5)
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- All HBS Web (108)
- Faculty Publications (5)
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- 08 Jul 2008
- First Look
First Look: July 8, 2008
in two major product lines for a large enterprise software vendor to examine the use and success of pricing and product strategies. Regarding pricing, the paper demonstrates that the vendor engages in significant "bargain-then-ripoff" pricing; View Details
Keywords: Martha Lagace
- 05 Nov 2013
- First Look
First Look: November 5
profits at the extensive rather than the intensive margin, outperforming competitors by attracting a larger customer base. And fourth, higher competition intensity need not improve consumer privacy when consumers exhibit low willingness... View Details
Keywords: Sean Silverthorne
- 08 Dec 2003
- Research & Ideas
Is That Really Your Best Offer?
In hardball bargaining, is the other side really making its "absolute final offer" or only bluffing? In a collaborative situation, do you understand everyone's true interests? Are valued customers and colleagues satisfied with... View Details
Keywords: by Michael Wheeler
- 16 May 2017
- First Look
First Look at New Ideas and Research, May 16
Performance By: Li, Shelley Xin, and Tatiana Sandino Abstract—Many service organizations empower frontline employees to experiment with different ways to meet diverse customer needs across different locations. We conducted a field... View Details
Keywords: Re: Multiple Faculty
- 23 May 2016
- Research & Ideas
A Little Understanding Motivates Copyright Abusers to Pay Up
amount, including the licensing fee and an additional amount to recoup enforcement costs. Complicating the issue is that many infringement incidences in this context appear to be “uninformed,” that is the businesses are unaware they infringed and had legal View Details
- 11 Jan 2011
- First Look
First Look: Jan. 11
permission to lead. Troy, a customer service manager, endangered his job and his company's reputation by focusing on protecting his position, not helping his team; when a trusted friend advised him to change his behavior, the results were... View Details
Keywords: Sean Silverthorne
- 19 Jan 2011
- First Look
First Look: Jan. 18
under the Hood: Wealth-based Discrimination in Illicit Customer Help Authors:F. Gino and L. Pierce Publication:Organization Science 21, no. 6 (November-December 2010) Abstract This paper investigates whether an employee's perception of... View Details
Keywords: Sean Silverthorne
- 11 Apr 2017
- First Look
First Look at New Research, April 11
a voting glitch had resulted in T. Rowe’s shares being voted in favor of the transaction thus potentially disqualifying it from obtaining the increased value resulting from the appraisal. What obligations did T. Rowe have to its fund and... View Details
- 12 Mar 2019
- First Look
New Research and Ideas, March 12, 2019
and mobilizing employees to embrace them, and practicing dual-minded leadership. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55837 March–April 2019 Harvard Business Review Operational Transparency: Make Your Processes Visible to View Details
Keywords: Dina Gerdeman
- 26 Sep 2024
- HBS Case
If a Car Can Drive Itself, Can It Make Life-or-Death Decisions?
lambasts carmakers that say their AVs will prioritize passengers’ lives over pedestrians, but research shows most customers will not step inside truly egalitarian vehicles. Marketing hype spurs adoption, a necessary step for training AI... View Details
- 14 Dec 2011
- Research & Ideas
The New Measures for Improving Nonprofit Performance
For-profit businesses have a common goal: create value for owners or shareholders by creating value for customers. It's a focus that must seem enviably straightforward from the perspective of nonprofit organizations and social enterprises View Details
Keywords: by Julia Hanna
- 05 Jul 2011
- First Look
First Look: July 5
http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1590245 Cases & Course MaterialsBook Publishing in 2010 Stephen P. Bradley and Nancy BartlettHarvard Business School Note 711-419 Legacy book publishers wrangled with e-book retailers over royalty rates, release... View Details
Keywords: Sean Silverthorne
- 09 Apr 2019
- First Look
New Research and Ideas, April 9, 2019
competitors and a resurgence in local consumer sensitivities obliged multinationals to incorporate local relevance into global brands. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55958 Institutional Resilience and... View Details
Keywords: Dina Gerdeman
- 25 Oct 2016
- First Look
October 25, 2016
analysts, to consumers—need to know about how new products and services are expected to perform in the marketplace. The book develops a compelling framework that connects the rich academic knowledge on innovation diffusion with that on View Details
Keywords: Sean Silverthorne
- 05 Feb 2019
- First Look
New Research and Ideas, February 5, 2019
accumulated $74 billion in debt and beginning in 2014, the island had withheld debt payments despite the commonwealth’s constitutional guarantee of its general obligation bonds. In turn, the island found itself effectively excluded from... View Details
Keywords: Dina Gerdeman
- 10 Jun 2002
- Research & Ideas
Disruption: The Art of Framing
used. Separation seemed to help companies untangle the contradictory imperatives of threat and opportunity. Released from obligations to the parent organizations, freestanding ventures were more likely to view the new business as an... View Details
Keywords: by Clark Gilbert & Joseph L. Bower
- 10 Sep 2007
- Research & Ideas
High Note: Managing the Medici String Quartet
have to live and fulfill certain obligations to others, but they're also intense experience junkies. When members started to drift off to work on these piecework deals, they stopped having the kind of preparation experiences that they... View Details
- 05 Sep 2017
- First Look
First Look at New Research and Ideas, September 5, 2017
Module I: Defining and Developing the Business Model The first module of The Entrepreneurial Manager (TEM) focuses on business model analysis and lean testing. Your business model defines your company and sets its strategic direction, including View Details
Keywords: Sean Silverthorne
- 30 Jan 2018
- First Look
January 30, 2018
Sandino Abstract—Many service organizations rely on information sharing systems to boost employee creativity to meet customer needs. We conducted a field experiment in a retail chain, based on a registered report accepted by Journal of... View Details
Keywords: Sean Silverthorne
- 28 Oct 2008
- First Look
First Look: October 28, 2008
the parts of Africa that have a heavy disease incidence. MTV has developed a DNA of public service announcements that it claims are of central relevance to its high-risk customer base. How core is this to the strategy of a for-profit firm... View Details
Keywords: Martha Lagace