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- Faculty Publications (5)
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- All HBS Web (107)
- Faculty Publications (5)
- 04 Mar 2016
- Research & Ideas
Is E-commerce at Risk in Apple's Security Dispute with the FBI?
vital for the structure of e-commerce and that’s the broader issue" Q: Is there a distinction to be made here between Apple protecting its own commercial interests and protecting customer security more broadly? A: Apple is making two... View Details
- 04 Apr 2019
- Cold Call Podcast
Can Mark Zuckerberg Rebuild Trust in Facebook?
very narrow slice. They know exactly the kind of customer they're looking at and they can go at them. Of course, this was subject then to other influences like the Russian influences, but I just felt that this goes way beyond Cambridge... View Details
Keywords: Re: Andi Wang
- 29 Jan 2010
- News
Back to Glass-Steagall?
President Obama shocked Wall Street recently with his proposal to cut down to size too-big-to-fail banks by imposing new rules to separate commercial and investment activities. Specifically, Obama would prohibit banks that take customers... View Details
- 01 Jun 1998
- News
Diversity and Community
commitments to diversity as seriously as our obligations to our customers and shareholders." In accepting Levi Strauss's award, Haas noted that the company "has always tried to be a source of positive change... View Details
Keywords: Garry Emmons
- 01 Oct 1996
- News
The Drive for Excellence: An Interview with Jim Henderson
president and served for one year on the School's faculty. There's a lot of talk these days about corporate responsibility. What are a company's obligations to its stakeholders? A company's stakeholders should expect that the company will... View Details
- 25 Feb 2020
- News
The Past Informs the Future of Work
leaders at these telecommunications giants confronted issues such as pacing innovation, enhancing the customer experience, and managing the workforce. “By the early 1920s, AT&T was the biggest employer in the United States, on par with... View Details
- 15 May 2018
- News
Spreading the Safety Net
greater societal equality and a fiduciary obligation to shareholders, she writes. Like so many companies before us, my company, Rent the Runway, had two tiers of workers. Our salaried employees — who typically came from relatively... View Details
- 28 May 2012
- Research & Ideas
A Pragmatic Alternative for Creating a Corporate Social Responsibility Strategy
have a clear idea of why it is involved in CSR and the expected outcomes. They should know whether CSR benefits the brand, boosts the reputation of the business, affects customer retention, reduces waste, or provides a boost to employee... View Details
Keywords: by Dina Gerdeman
- Web
Launching Tech Ventures - Course Catalog
serve as an accelerant to more efficient and effective experiments. We explore six modules: 1. Ideation and Customer Value Proposition Experiments. What are the best methods to develop and test startup ideas early in the development... View Details
- 12 Nov 2021
- Op-Ed
Can Our Parenting Struggles Make Us Better Leaders?
they have an obligation to work proactively to further the company’s mission. Alaska Airlines, likewise, has become one of the most successful and well-regarded airlines by giving its frontline workers much more control over View Details
- 02 Aug 2021
- What Do You Think?
Can Companies with Remote Management Succeed?
make more sense for a workforce that is older with fewer obligations (childcare, etc.) outside the office? Does it recognize the social needs of many (not all) humans to relate in person to those with whom we are working? We can ask how... View Details
Keywords: by James Heskett
- 01 Oct 2002
- News
Class Notes Extra
1977 Bill Ahlhauser “Life is all about the possibility of doing good, whatever one's circumstance.” Banthoon Lamsam If his father is watching over him, he is likely to feel proud. Susan McIntosh “When you have been given a talent, you are View Details
- 12 Mar 2018
- Op-Ed
Op-Ed: Why BlackRock CEO Larry Fink Is Not a Socialist
difference through their work. If they can align their personal purpose with the company’s purpose, there is a congruence that inspires them to do superior work, create great products and innovations, achieve the highest quality, and provide View Details
- 01 Jun 2022
- News
Vision: Into the Breach
customers or provide them with credit monitoring and other services; they also may be exposed to potential litigation. “We help you find out what happened and stop the attack. We figure out if you have any legal View Details
Keywords: Alexander Gelfand
- 07 May 2013
- First Look
First Look: May 7
and the concentration of the certification industry. We also analyze the possibility that certifiers opt for a quick turnaround time at the expense of a lower accuracy. Finally, we investigate the opportunity of regulating transparency. Working Papers How Do View Details
Keywords: Carmen Nobel
- 06 Mar 2006
- What Do You Think?
The China Dilemma for U.S. Firms: Comply, Resist, or Leave?
not see any threat or moral hazard when the service provider makes clear to its customer the potential threat of use or sharing of the information by the intelligence or other authorities. Forewarned is forearmed. . . . As in Buddhist... View Details
- 26 Feb 2014
- Research & Ideas
How Grocery Bags Manipulate Your Mind
examine whether it was important that you made the decision to bring the bags as opposed to a store policy that requires it," says Karmarkar, noting that some stores obligate customers to bring their... View Details
- 16 Sep 2022
- Blog Post
Climate Stories Episode #9: Shelly Xu (MBA 2021) Reducing Waste Through Beautiful Design
local workers who are deemed “climate refugees.” You can purchase them on her website. In the year and a half since her 2021 HBS graduation, Shelly has raised $1.2 million in an oversubscribed pre-seed round funded largely by customers... View Details
- 02 Apr 2019
- Research Event
Women Pay a Higher Career Price in Today's Always-On Work Culture
educated and valuable talent in a competitive labor market. The loss of women managers—and potential future leaders—has been particularly vexing for executives. Many of them cling to the belief that women’s struggle to balance their home and work View Details
- 29 May 2006
- What Do You Think?
How Important Is the “Service Sector Effect” on Productivity?
lower paying jobs . . . one look at the American auto industry gives us a glimpse into the future economy." As Daniel Hayes put it: "I see a shakeout coming among low-cost service providers unless they find ways to provide value to both View Details