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Show Results For
- All HBS Web
(2,265)
- News (369)
- Research (1,466)
- Events (1)
- Multimedia (6)
- Faculty Publications (638)
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- 21 Jan 2020
- News
The Convergence of Digital and Commercial Transformations
- 30 Nov 2018
- News
Be a disruptor to avoid disruption
- 09 Nov 2020
- News
Best Business Books 2020: Technology & innovation
- 21 Aug 2018
- News
The Business Shelf: Driving Digital Strategy
- 01 Dec 2023
- News
Thinking Ahead
Finally, end on a high note: Positive final experiences have an outsized return on investment. “It’s easy to think that the customer experience ends when we have their money in our pocket, but as marketers, we focus on View Details
- 01 Jun 2024
- News
In My Humble Opinion: Career Change
way it did in other countries. That’s largely due to the predominant culture of lifetime employment, which ties workers to a single company and values years of service more than the development of skills.... View Details
- 01 Jun 2023
- News
Pet Project
Illustration by Shane Cluskey Like pet owners everywhere, Katie Spies (MBA 2019) would do anything for her dog. In 2014, when her Italian greyhound, George, started experiencing seizures and other health problems that didn’t respond to medications, the vet recommended... View Details
- 01 Mar 2024
- News
Game On
route that no one else was taking: “I really thought that a private-club model could work.” McCarthy was well versed in how private clubs operate—both how they deliver real value and where they can fall short. A member of Sarasota’s Bird... View Details
- 01 Dec 2023
- News
Case Study: Staking a Claim
Illustration by Nhung Lê Kate Terry (MBA 2005) knows that no one attends their fifth-grade career fair and comes home hoping to pursue a career in insurance—but that’s exactly where she wound up. “I really fell in love with it,” she says. As cofounder and CEO of... View Details
- 18 Jul 2023
- News
The First Five Years: Brooke Biederman (MBA 2019)
What inspired you to launch Forby Entertainment Partners? I started working on film and TV shoots in New York City during college. My first boss, an executive producer, recommended Edward Jay Epstein’s book, The Hollywood Economist: The Hidden Financial Reality Behind... View Details
Keywords: Robert Bochnak
- 01 Jun 2023
- News
Curb Appeal
Jessica Tisch (JD/MBA 2008) has a problem. And she couldn’t be happier about it. It’s a chilly February morning in Lower Manhattan, and Tisch, who was appointed commissioner of the Department of Sanitation (DSNY) last April, has only hours to pivot the world’s largest... View Details
- 01 Jun 2023
- News
Bridging the ESG Data Gap
environmental, social, and governance [ESG] performance for long-term value creation.” Murday developed and launched the company in 2020, collaborating with faculty, experienced entrepreneurs, and fellow students at the i-lab, a physical... View Details
Keywords: Deborah Blagg
- 01 Mar 2024
- News
Counter Intelligence
When Pano Christou (AMP 195, 2018) was hired at Pret A Manger in 2000, the idea that he would one day run the entire company could not have been further from his mind. At the chain’s Carnaby Street shop, in London’s Soho district, the 22-year-old had enough work just... View Details
Keywords: Amy Crawford
- 01 Mar 2024
- News
Unlocking the Power of Community
understanding of the value they can create for both company and consumer. The buzzy technologies of Web3—blockchain, crypto, artificial intelligence—are simply the tools Co:Create uses to realize this vision. Fung would love to see more... View Details
Keywords: April White
- 01 Mar 2024
- News
Alumni and Faculty Books and Podcasts
becoming irrelevant. It explores seven profound “mind leaps” leaders need to make now to transform at the speed of disruption. With illuminating case studies and hard-earned personal wisdom, Dennis helps you create important strategic and mental shifts to find... View Details
- 18 Jan 2018
- News
The Lessons of All-Day Breakfast
exactly what we thought it would. It came with high incrementality, which means a lot of folks who hadn't been visiting us in the past, or at least the recent past, came in. It came with a high average check and it drove trade up from some of our View Details
- 23 May 2018
- News
Abigail P. Johnson, MBA 1988
serves 27 million individual customers Chairman and CEO, Fidelity Management and Research LLC The summer before college, Abby Johnson worked in the “wire room” at the family business, Fidelity Investments. She took calls from customers,... View Details
Keywords: Susan Young
- 01 Mar 2018
- News
Every Trick in the Book
“That’s something, at least right now, that the Amazon algorithm has been unable to crack,” says Raffaelli. When the brown paper came off the windows of BookHampton at the start of the summer season in 2016, regular customers found a... View Details
Keywords: April White
- 01 Dec 2022
- News
My First Job
watch for shoplifters, and keep smiling to maintain customer service. I was 16 and it was a real stretch, but I became quite good at juggling it all and was made a department supervisor. By age 17, I was managing coworkers in their 40s... View Details
- 25 Aug 2014
- News
Ashraf M. Dahod, MBA 1981
value of education, changing the world through entrepreneurship, and finding meaning by helping others. Dahod’s first taste of entrepreneurship came as a teenager, when he helped his physician father produce and distribute medication that... View Details
Keywords: Susan Young