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Show Results For
- All HBS Web
(5,326)
- People (8)
- News (1,255)
- Research (3,030)
- Events (24)
- Multimedia (26)
- Faculty Publications (1,643)
- Research Summary
Hybrid organizing
While historically the commercial and social sectors have evolved on fairly separate tracks, over the last 30 years we have witnessed a blurring of the boundaries between these two sectors. In an effort to account for this transition, Professor Battilana’s second... View Details
- Research Summary
Nature of Organizations
Why do non-profit, public, and private business organizations exist? This project, begun in 2005, will became a seminar in 2007, focusing on the unique missions of these organizational forms and the resulting mechanisms for effective oversight.
View Details- June 2019
- Case
Airbnb, Etsy, Uber: Expanding from One to Many Millions of Customers
- January 1995 (Revised October 1995)
- Case
Citibank: Global Customer Management
- December 1992 (Revised June 1993)
- Case
ACTC Customer Service Department
- Teaching Interest
Designing Winning Organizations
- April 2009
- Case
Young Presidents' Organization
- January 1991 (Revised January 1993)
- Case
Xerox Corp.: The Customer Satisfaction Program
- January 2004 (Revised July 2006)
- Background Note
Incentives within Organizations
- 16 Jan 2006
- Research & Ideas
What Customers Want from Your Products
- December 2014 (Revised October 2015)
- Case
Iz-Lynn Chan at Far East Organization (Abridged)
- Research Summary
Managing Customer Information
- 20 Sep 2007
- Research & Ideas
How to be a Customer
- February 2007 (Revised May 2008)
- Supplement
Bancaja: Developing Customer Intelligence (B)
- 14 Jul 2003
- Research & Ideas
Keeping Your Balance With Customers
- February 2007 (Revised May 2007)
- Case
Bancaja: Developing Customer Intelligence (A)
- June 2018
- Article
Personal and Social Usage: The Origins of Active Customers and Ways to Keep Them Engaged
- February 2013 (Revised March 2013)
- Case
Agero: Enhancing Capabilities for Customers
This case illustrates the importance of choosing a primary customer as the basis for organization design. Cross Country Group managers adjusted resource allocation, organization design and performance measures over time to transform Cross Country Group from an... View Details
- 13 May 2010
- Conference Presentation
Reorganize for Resilience: Putting Customers at the Center of Your Organization to Realize Profitable Growth
- May 16, 2016
- Article
Food Safety Economics: The Cost of a Sick Customer
Chipotle has seen its shares tumble and recently reported its first-ever quarterly loss... View Details