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Show Results For
- All HBS Web
(1,989)
- People (2)
- News (482)
- Research (1,030)
- Events (4)
- Multimedia (13)
- Faculty Publications (325)
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- 19 Jul 2019
- News
What Useful Roles Can Aspiring Entrepreneurs Take On?
- 23 Jan 2017
- News
Big pay raises bring big benefits, Quincy firm decides
- 30 Nov 2019
- News
Elon Musk and the Dying Art of the Big Bet
- 14 Dec 2021
- News
New Possibilities: J.P. Morgan NextList 2022
- 25 Mar 2018
- News
When consumer packaged goods start acting like software
- 30 Nov 2019
- News
CIOs concerned IT not providing enough of a competitive edge
- 03 May 2019
- News
It’s All About Mindset
- 06 Dec 2013
- News
Prescription: Leverage Human Nature
- 01 Dec 2023
- News
The Imposter Among Us
Edited by Jen McFarland Flint; Illustrations by Peter Arkle It was their rst day at Harvard and like the rest of his cohort, Edgar Wallner (PMD 22, 1971) will never forget meeting Robert Gaines-Cooper. Frankly, it would have been difficult to miss the Englishman, who... View Details
- 01 Dec 2023
- News
Thinking Ahead
and brand, marketers often break down the experience into three moments: before, during, and after purchase. Research by Assistant Professor Julian De Freitas shows the advantage of considering the customer... View Details
- 05 Oct 2023
- News
On the Move: Massimo (Max) Magni (MBA 2003)
Our “On the Move” series highlights HBS alumni who are taking on new roles and responsibilities. Here we speak with Massimo (Max) Magni (MBA 2003), who has been named Macy’s new chief customer and digital officer. In this role, Magni will... View Details
Keywords: Retail Trade
- 18 Jul 2023
- News
The First Five Years: Brooke Biederman (MBA 2019)
work in watches. Next, Discovery, a South African health care company, incentivizes healthy behavioral change that leads to fewer claims and lower premiums for customers as the company's cost to serve them decreases, too. It's an... View Details
Keywords: Robert Bochnak
- 01 Sep 2023
- News
Money Does Grow on (Family) Trees
For 17 years, Andre Kearns (MBA 1999) has been tracing his family tree. One by one, he has added branches, grounding himself in a long and sometimes complicated lineage. Through family stories, forgotten heirlooms, and vital records, Kearns has traveled back through... View Details
- 01 Dec 2023
- News
Drop Everything, Read This
The Bookshelf Rick Rubin is one of the greatest music producers of all time. His book, The Creative Act: A Way of Being, is about the creative process and is based on his experiences with era-defining musicians. He encourages the reader... View Details
- 05 Feb 2019
- News
The First Five Years: Karan Shah (MBA 2016)
of the largest camshaft manufacturers in the world, serving marquee customers like GM, Ford, Daimler, Porsche, Toyota, and others. “In the two years that I have been at PCL—first as a business development executive and now as executive... View Details
- 26 Nov 2019
- News
The Ritual Effect
socks in your drawer sideways, just so, like so many toppled snails, can spark joy; why French children aren’t picky eaters; why brands like Starbucks benefit from encouraging their customers to “Take Comfort in Your Rituals”; why a... View Details
Keywords: rituals
- 01 Dec 2022
- News
My First Job
work. I also learned that spending an hour talking to your girlfriend on the company phone when the boss is trying to call in is a quick way to get seriously reprimanded. Kwinters customers had two options: a ready-made steamed dog or a... View Details
- 23 May 2018
- News
Abigail P. Johnson, MBA 1988
serves 27 million individual customers Chairman and CEO, Fidelity Management and Research LLC The summer before college, Abby Johnson worked in the “wire room” at the family business, Fidelity Investments. She took calls from customers,... View Details
Keywords: Susan Young
- 01 Mar 2024
- News
Unlocking the Power of Community
these customer-friendly terms: “Let’s make this experience first. The explanation can come later. Or never,” Fung says. For sports media brand Bleacher Report and the basketball fans who watch the cable channel TNT, that Web3-enabled... View Details
Keywords: April White