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- All HBS Web (118)
- Faculty Publications (30)
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- All HBS Web (118)
- Faculty Publications (30)
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- 25 Jun 2014
- Lessons from the Classroom
FIELD Trip: Conquering the Gap Between Knowing and Doing
The mission: To sell more laptops. The market: Rural China. The challenge: The business partner wants to know what laptop features would be appealing to customers in rural China. Landing in Shanghai with eight days to find out, a team of... View Details
- 21 Apr 2020
- Research & Ideas
7 Successful Battle Strategies to Beat COVID-19
Organizational Responses to COVID-19 and Climate Change: A Conversation with Rebecca Henderson (Environmental Insights) Read COVID-19 coverage from Working Knowledge 4. Develop cross-functional teams able to... View Details
Keywords: by Euvin Naidoo
- 10 Jan 2008
- Sharpening Your Skills
Sharpening Your Skills: Operations Management
cross-functional coordination, and profitability management. Current product-tracking technology makes problem diagnosis much easier than the time of the original study. By and large, companies using this methodology see lowered costs and... View Details
- 02 Sep 2008
- First Look
First Look: September 3, 2008
congruence. Performance appraisals with 360-degree feedback improves congruence and collaboration, opens communication when feedback is discussed by the team, and provides an opportunity for more accurate self-assessments. An example of how 360-degree feedback was used... View Details
Keywords: Sean Silverthorne
- 26 Apr 2004
- Research & Ideas
A Clear Eye for Innovation
no way out of the conundrum—that established companies simply lack the flexibility to explore new territory. Some have suggested that big companies adopt a venture capital model, funding exploratory expeditions but otherwise staying out of their way. Others have... View Details
- 29 Sep 2015
- First Look
September 29, 2015
patients; however, organizations have struggled to obtain outcomes data from electronic health record (EHR) systems. This study describes how Texas Children’s Hospital customized a commercial EHR system and assembled a cross-functional... View Details
Keywords: Sean Silverthorne
- 17 Nov 2015
- First Look
November 17, 2015
in the greater Orlando area and in the east coast towns of Daytona, Melbourne, Merritt Island, and Vero Beach. The performance of these stores had lagged in recent years, and O'Rourke was charged with building a cross-functional district... View Details
Keywords: Sean Silverthorne
- 15 Nov 2010
- Lessons from the Classroom
Connecting Goals and Go-To-Market Initiatives
ultimately a cross-functional issue that involves how other functions in the firm interact with sales. Third, and I want to emphasize this, aligning strategy and sales is ultimately a leadership issue, not just a sales or strategy issue.... View Details
- 24 Oct 2006
- First Look
First Look: October 24, 2006
dimension sufficiently to enable process improvement to be steered. We argue that these insights are generalizable and can be fruitfully extended to other settings that require such cross-functional coordination. Download working paper:... View Details
Keywords: Sean Silverthorne
- 09 Feb 2009
- Research & Ideas
Uncompromising Leadership in Tough Times
different cultures. In all cases they had to find a way to deal with these circumstances in a way that conformed to their values and high purpose. By and large the CEOs had a diverse career experience. They had cross-functional and... View Details
Keywords: by Martha Lagace
- 18 Feb 2013
- Research & Ideas
Breaking Through a Growth Stall
team to what is actually going on. Effective customer selection requires segmenting a market based on the benefits that customers receive and perceive in the product or service. It focuses on buyers: understanding their problems and... View Details
Keywords: by Sean Silverthorne
- 13 Dec 2010
- Research & Ideas
Managing the Support Staff Identity Crisis
waiting for the bosses to give you the magic wand saying you should be allowed to do this." GE, for its part, has transformed from a company that used to view marketing as a support function to a company that now requires all its chief marketing officers to summon... View Details
Keywords: by Carmen Nobel
- 19 Jun 2007
- First Look
First Look: June 19, 2007
http://www.hbs.edu/research/pdf/07-051.pdf Alignment in Cross-Functional and Cross-Firm Supply Chain Planning Authors:Santiago Kraiselburd and Noel Watson Abstract In this paper, we seek to use quantitative models to help appreciate the... View Details
Keywords: Martha Lagace
- 26 May 2015
- First Look
First Look: May 26
functional specialists, not general managers responsible for cross-functional integration. Three decades ago, COOs outnumbered CFOs in Fortune 500 and S&P 500 companies, but the proportions have flipped. Many CFOs are now charged with... View Details
Keywords: Sean Silverthorne
- 22 Apr 2008
- First Look
First Look: April 22, 2008
for a deep discussion of the bases for variable compensation in sales, including observability of effort and outcome, risk aversion, team vs. individual pay and the marginal impact of effort. The context is also an interesting and... View Details
Keywords: Martha Lagace
- 15 Sep 2011
- Research & Ideas
High Ambition Leadership
the company's direction in many locations over a long period. Peter Sands at Standard Chartered Bank worked with his immediate leadership team to define the bank's values and strategic direction and then engaged his top 300 staff in the... View Details
Keywords: by Martha Lagace
- 13 Feb 2018
- First Look
New Research and Ideas, February 13, 2018
concluding section. Global companies will need to organize cross-functional value capture teams focused on appropriating value from their know-how and reputation by combining different institutional, market,... View Details
Keywords: Sean Silverthorne
- 26 Jul 2010
- Research & Ideas
Yes, You Can Raise Prices in a Downturn
higher prices," says Frank V. Cespedes, a senior lecturer at Harvard Business School, who spent 12 years running a professional services firm. That's right. Higher prices, not lower. “Competing on price is ultimately a bet on your cost position.” Cespedes View Details
- 23 Apr 2019
- First Look
New Research and Ideas, April 23, 2019
effective cross-functional work relationships, how and when they used individual and organizational resources, and how they learned to cope with the inevitable stresses of leadership. I show that becoming a manager is a profound... View Details
Keywords: Dina Gerdeman
- 10 Jun 2014
- First Look
First Look: June 10
specific type of "risk talk" as a legitimate, cross-functional language of business. Thereby the risk-management function may be most successful when it resists conventional and conflicting demands to be either close to, or... View Details
Keywords: Sean Silverthorne