Cross-functional Teams - Publications - Faculty & Research

Program

Transforming Customer Experiences

inside sales teams, or other functions central to service delivery Executives in marketing, data analysis, or operations management Human resources executives concerned with driving internal service culture While individuals are invited to attend, View Details

Program

Leading and Building a Culture of Innovation

execute innovative ideas at scale. As you explore the culture and capabilities needed to inspire organization-wide innovation, you will practice the behaviors and skills needed to drive innovation and change, deepening your understanding of what it takes to lead... View Details

31 Jan 2022
Research & Ideas

Where Can Digital Transformation Take You? Insights from 1,700 Leaders

growth, offering organizations unprecedented opportunities to develop new products and services, and even reimagine their businesses. In mid-2020, we set out to understand the challenges of leading in the digital era. Teaming with the... View Details

Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards

01 Dec 2023
News

The Imposter Among Us

Edited by Jen McFarland Flint; Illustrations by Peter Arkle It was their rst day at Harvard and like the rest of his cohort, Edgar Wallner (PMD 22, 1971) will never forget meeting Robert Gaines-Cooper. Frankly, it would have been difficult to miss the Englishman, who... View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

Web

How to Create a Psychologically Safe Workplace - Recruiting

groups, cross-functional teams charged with solving problems, peer-to-peer learning, digital suggestion boxes, and organizing staff meetings to leave time for everyone’s input. Responding Proactively A... View Details

07 Feb 2022
Research & Ideas

Digital Transformation: A New Roadmap for Success

encourages the psychological safety necessary for cultivating a growth mindset among employees. To nurture that sense of shared purpose, as well as customer-centric thinking, participants described how they sent cross-functional or... View Details

Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards

Web

Profiles - MBA

these endeavors helped me realize that while technology alone is powerful, business strategy and planning can help make any venture or product even more scalable, sustainable, and impactful. Professional goals: I'm interested in leading View Details

09 Nov 2023
News

From the Brink

Antonio Weiss (MBA 1994), Adam Chepenik (MBA 2010), Sebastián Negrón-Reichard (JD/MBA 2024) As the senior top official in the US Treasury Department on domestic finance issues, Antonio Weiss (MBA 1994) could see Puerto Rico’s financial meltdown coming, like watching a... View Details

Keywords: Ralph Ranalli

Web

Entrepreneurial Management Curriculum - Faculty & Research

Business Model . Designing organizational structures and processes that allocate responsibilities, promote cross-functional integration, recruit/develop/promote employees, acquire critical resources and financing, and budget/monitor... View Details

Benson P. Shapiro

Benson P. Shapiro is a well-known authority on marketing strategy and sales management with particular interests in pricing, product line planning, and marketing organization. He is also the Malcolm P. McNair Professor of Marketing Emeritus at the Harvard Business... View Details

David A. Thomas

David Thomas is H. Naylor Fitzhugh Professor of Business Administration at Harvard Business School. His research addresses issues related to executive development, cultural diversity in organizations, leadership and organizational change. He recently served as a... View Details

Keywords: biotechnology; consulting; consumer products; education industry; financial services; media

04 Apr 2011
HBS Case

Reinventing the National Geographic Society

behaviors, and values of a legacy organization, changing a business model from paper to digital, capitalizing on huge brand awareness and international presence, and promoting cross-functional and cross-divisional collaboration.... View Details

Keywords: by Sean Silverthorne; Publishing

Web

HBS Entrepreneurship Summit - Alumni

OKRs From Individual Contributor to Manager - Adapting Your Work Style Hiring Fast and Firing Faster Making Decisions with Imperfect Data Managing Cross-Functional Teams Managing Pivots and Setbacks Managing... View Details

25 Jun 2020
Blog Post

Harvard Business School Class of 2021 Student Profiles

Health Care Club, Co-President, PRIDE Club, Soccer Club, Tech Club, Management Consulting Club Christina Byrd “While working on cross-functional and strategic initiatives at Uber,” says Christina, “I realized how important it was to speak... View Details

06 Oct 2020
Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

managing through the pandemic. The topics: people and personal management, strategy, marketing, and organizational design. PEOPLE AND PERSONAL MANAGEMENT Tip: Guide your team to create new norms, protocols, and purpose. Leaders need to... View Details

Keywords: by Sean Silverthorne

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

effort to educate its employees about the benefits of an outside-in perspective (it even launched a "customer- centricity university" for employees) and, second, a monumental effort to mobilize action. From building View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

10 Sep 2020
Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

improvement and innovation. Below are three suggestions for enabling continuous improvement in your company: Call on cross-functional teams to help solve problems In order to achieve greater efficiency, one... View Details

Keywords: by Boris Groysberg and Katherine Connolly Baden

01 Nov 2016
First Look

First Look - November 1, 2016

of costing systems in organizations, the relationship between costing and strategy, and the facilitating role of costing with respect to cross-functional coordination. Purchase this case:... View Details

Keywords: Sean Silverthorne

11 Feb 2020
Sharpening Your Skills

10 Rules Entrepreneurs Need to Know Before Adopting AI

fundamental organizational changes: an experimental culture, data analytics-driven mindset, and more openness towards uncertainties. As a founder, you should help cross-functional teams understand how ML... View Details

Keywords: by Rocio Wu

Web

John H. McArthur | About

football, and worked part time in a local saw mill. After graduating from high school, McArthur enrolled at the University of British Columbia, earning a bachelor’s degree in forestry in 1957. McArthur was a star athlete in college. He briefly played for a... View Details

Publications