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  • All HBS Web  (5,321)
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    • News  (1,479)
    • Research  (2,814)
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  • June 2023
  • Article

National Customer Orientation: An Empirical Test across 112 Countries

By: Ofer Mintz, Imran S. Currim and Rohit Deshpandé
Customer orientation is a central tenet of marketing. However, less is known about how customer orientation varies across countries and time. Mintz, Currim, and Deshpandé (Eur. J. Mark., 56: 1014–1041, 2022) propose a country-level construct, national customer... View Details
Keywords: Global Range; Customer Focus and Relationships
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Mintz, Ofer, Imran S. Currim, and Rohit Deshpandé. "National Customer Orientation: An Empirical Test across 112 Countries." Marketing Letters 34, no. 2 (June 2023): 189–204.
  • 2010
  • Working Paper

Multinational Strategies and Developing Countries in Historical Perspective

By: Geoffrey Jones
This working paper offers a longitudinal and descriptive analysis of the strategies of multinationals from developed countries in developing countries. The central argument is that strategies were shaped by the trade-off between opportunity and risk. Three broad... View Details
Keywords: History; Competition; Multinational Firms and Management; Corporate Strategy; Developing Countries and Economies; Business and Government Relations
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Jones, Geoffrey. "Multinational Strategies and Developing Countries in Historical Perspective." Harvard Business School Working Paper, No. 10-076, March 2010.
  • 29 Sep 2010
  • Working Paper Summaries

Medium Term Business Cycles in Developing Countries

Keywords: by Diego Comin, Norman Loayza, Farooq Pasha & Luis Serven
  • May 2002
  • Background Note

Exporting IT-Enabled Services from Developing Countries

Explores the phenomenon of IT-enabled services (ITES) exports from developing countries. Reviews the business and technical drivers of this phenomenon, describes major segments of the industry, discusses key challenges facing these firms, and profiles seven ITES firms. View Details
Keywords: Information Technology; Developing Countries and Economies; Technology Industry
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Kennedy, Robert E., and Lisa Lewis. "Exporting IT-Enabled Services from Developing Countries." Harvard Business School Background Note 702-064, May 2002.
  • Article

The Return of the Country Manager

By: John A. Quelch and Helen Bloom
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Quelch, John A., and Helen Bloom. "The Return of the Country Manager." McKinsey Quarterly, no. 2 (1996): 31–43.
  • 2023
  • Working Paper

The Market for Healthcare in Low Income Countries

By: Abhijit Banerjee, Abhijit Chowdhury, Jishnu Das, Jeffrey Hammer, Reshmaan Hussam and Aakash Mohpal
Patient trust is an important driver of the demand for healthcare. But it may also impact supply: doctors who realize that patients may not trust them may adjust their behavior in response. We assemble a large dataset that assesses clinical performance using... View Details
Keywords: Health Care and Treatment; Quality; Developing Countries and Economies; Trust
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Banerjee, Abhijit, Abhijit Chowdhury, Jishnu Das, Jeffrey Hammer, Reshmaan Hussam, and Aakash Mohpal. "The Market for Healthcare in Low Income Countries." Working Paper, July 2023.
  • 2012
  • Other Unpublished Work

Measuring the Broadband Bonus in 20 OECD Countries

By: Shane Greenstein and Ryan McDevitt
This paper provides estimates of the economic value created by broadband Internet using measures of new gross domestic product and consumer surplus. The study finds that the economic value created in 30 OECD countries correlates roughly with the overall size of their... View Details
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Greenstein, Shane, and Ryan McDevitt. "Measuring the Broadband Bonus in 20 OECD Countries." OECD Digital Economy Papers, No. 197, OECD Publishing, April 2012.
  • 28 Sep 2015
  • Research & Ideas

Six Lessons from Mobile Money Ventures in Developing Countries

And many are jumping in without doing their homework to determine the distinct financial needs of consumers in the countries they are targeting. “Successful operators deal with the unique circumstances of View Details
Keywords: by Dina Gerdeman; Financial Services; Telecommunications
  • Summer, 2021
  • Article

The Economics of Energy Efficiency in Developing Countries

By: Meredith Fowlie and Robyn C. Meeks
Almost all of the world’s energy demand growth is projected to occur in low- and medium-income countries (LMICs). Targeted energy efficiency investments have the potential to mitigate tensions between economic growth objectives and sustainable development commitments.... View Details
Keywords: Developing Countries and Economies; Energy; Energy Policy
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Fowlie, Meredith, and Robyn C. Meeks. "The Economics of Energy Efficiency in Developing Countries." Review of Environmental Economics and Policy 15, no. 2 (Summer, 2021): 238–260.
  • 08 Apr 2010
  • Working Paper Summaries

Multinational Strategies and Developing Countries in Historical Perspective

Keywords: by Geoffrey Jones
  • February 2000 (Revised March 2001)
  • Case

Tata Consultancy Services: High Technology in a Low-Income Country

Explores the development of the software services industry in India and the challenges facing the market leader as domestic competition intensifies and new countries attempt to replicate India's success. View Details
Keywords: Competition; Software; Information Technology Industry; India
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Kennedy, Robert E. "Tata Consultancy Services: High Technology in a Low-Income Country." Harvard Business School Case 700-092, February 2000. (Revised March 2001.)
  • 2006
  • Report

Clusters in the EU-10 New Member Countries

By: Christian H.M. Ketels and Örjan Sölvell
Keywords: Industry Clusters; European Union
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Ketels, Christian H.M., and Örjan Sölvell. "Clusters in the EU-10 New Member Countries." Report, European Commission, Enterprise and Industry Directorate-General, Brussels, July 2006.
  • 01 Feb 1976
  • Conference Presentation

The Transnational Corporation and the Host Country

By: Louis T Wells Jr
Keywords: Cross-Cultural and Cross-Border Issues; Multinational Firms and Management
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Wells, Louis T., Jr. "The Transnational Corporation and the Host Country." Paper presented at the Conference on the Regulation of Transnational Corporations, Columbia Law School, February 01, 1976.
  • Article

Cut from the Same Cloth: Similarly Dishonest Individuals Across Countries

By: Heather E. Mann, Ximena Garcia-Rada, Lars Hornuf, Juan Tafurt and Dan Ariely
Norms for dishonest behaviors vary across societies, but whether this variation is related to differences in individuals’ core tendencies toward dishonesty is unknown. We compare individual dishonesty on a novel task across 10 participant samples from five countries... View Details
Keywords: Morality; Decision-making; Dishonesty; Cultural Psychology; Country; Decision Making; Culture
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Mann, Heather E., Ximena Garcia-Rada, Lars Hornuf, Juan Tafurt, and Dan Ariely. "Cut from the Same Cloth: Similarly Dishonest Individuals Across Countries." Journal of Cross-Cultural Psychology 47, no. 6 (July 2016): 858–874.
  • May 2010
  • Case

Clayton Industries, Inc.: Peter Arnell, Country Manager for Italy

By: Christopher A. Bartlett and Benjamin H. Barlow
Clayton Industries, a sixty-year-old U.S.-based firm in the HVAC industry (heating, ventilation, and air conditioning), with nearly $1 billion in revenues, has gradually built a presence in a number of countries, including several in Europe. Peter Arnell, previously... View Details
Keywords: Business Subsidiaries; Multinational Firms and Management; Organizational Structure; Corporate Strategy; Problems and Challenges; Conflict and Resolution; Sales; Cross-Cultural and Cross-Border Issues; Manufacturing Industry; Consumer Products Industry; Wisconsin; Italy; United Kingdom
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Bartlett, Christopher A., and Benjamin H. Barlow. "Clayton Industries, Inc.: Peter Arnell, Country Manager for Italy." Harvard Business School Brief Case 104-199, May 2010.
  • 23 May 2011
  • Op-Ed

Leading and Lagging Countries in Contributing to a Sustainable Society

Editor's note: Please see related story, Corporate Sustainability Reporting: It's Effective. To what extent companies contribute to a sustainable society is a question increasingly important, not only to the companies themselves, but also to investors, the countries... View Details
Keywords: by Robert G. Eccles & George Serafeim
  • 01 Dec 2014
  • Research & Ideas

The Big Influence of Small Countries in the United Nations Secretariat

Who really runs the world? We're not talking in a power-brokers-conspiring-in-the-back-room sort of way. Rather, by looking at the institutions that countries themselves have set up to organize the world's affairs, can we determine who is... View Details
Keywords: by Michael Blanding
  • 1977
  • Chapter

The Internationalization of Firms from Developing Countries

By: L. T. Wells Jr.
Keywords: Developing Countries and Economies; Globalized Firms and Management; Globalized Economies and Regions
Citation
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Wells, L. T., Jr. "The Internationalization of Firms from Developing Countries." In Multinationals from Small Countries, edited by Tamir Agmon and Charles P. Kindleberger. Cambridge, MA: MIT Press, 1977.
  • 2010
  • Working Paper

Medium Term Business Cycles in Developing Countries

By: Diego A. Comin, Norman Loayza, Farooq Pasha and Luis Serven
We build a two-country asymmetric DSGE model with two features: (i) endogenous and slow diffusion of technologies from the developed to the developing country, and (ii) adjustment costs to investment flows. We calibrate the model to match the Mexico-U.S. trade and FDI... View Details
Keywords: Business Cycles; Developing Countries and Economies; Trade; International Finance; Foreign Direct Investment; Mathematical Methods; Mexico; United States
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Comin, Diego A., Norman Loayza, Farooq Pasha, and Luis Serven. "Medium Term Business Cycles in Developing Countries." Harvard Business School Working Paper, No. 10-029, October 2009. (Revise and resubmit at the American Economic Journal: Macroeconomics.)
  • May 2018
  • Article

Using Online Prices for Measuring Real Consumption Across Countries

By: Alberto Cavallo, Erwin Diewert, Robert C. Feenstra, Robert Inklaar and Marcel P. Timmer
We show that online prices can be used to construct quarterly purchasing power parities (PPPs) with a closely matched set of goods and identical methodologies in a variety of developed and developing countries. Our results are close to those reported by the... View Details
Keywords: Purchasing Power Parity; International Economy; Online Prices; Billion Prices Project; Economics; Macroeconomics; Price; Internet and the Web; Spending; Economy; Global Range; Measurement and Metrics
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Cavallo, Alberto, Erwin Diewert, Robert C. Feenstra, Robert Inklaar, and Marcel P. Timmer. "Using Online Prices for Measuring Real Consumption Across Countries." AEA Papers and Proceedings 108 (May 2018): 483–487.
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