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Show Results For
- All HBS Web
(125)
- News (29)
- Research (85)
- Multimedia (1)
- Faculty Publications (25)
- 27 Jul 2011
- Research & Ideas
Customer Loyalty Programs That Work
ExtraCare, and pay-for-membership cards for stores including Costco. In a very basic form loyalty schemes have been around for as long as people have been exchanging goods—consider the farmer who threw in an extra ear of corn for his best... View Details
- 16 Jun 2008
- Research & Ideas
Seven Tips for Managing Price Increases
SUV for a hybrid, an example of how price inflation on one product can cause demand shifts in a second, related, category. More customers than usual will be looking out for price promotions, but don't give away the store to those who... View Details
Keywords: by John Quelch
- 26 Jun 2020
- Research & Ideas
Why Japanese Businesses Are So Good at Surviving Crises
exposure to radiation was unlikely. Truck drivers were refusing to deliver supplies to the city. Niinami intuitively understood that reopening a convenience store there would bring back a sense of normalcy... View Details
Keywords: by Dina Gerdeman
- 25 Oct 2010
- HBS Case
Tesco’s Stumble into the US Market
concept: a neighborhood market emphasizing fresh produce and meats, and good quality but value-priced prepared meals. Averaging 4,000 items in assortment, its Fresh & Easy stores aimed to be distinctive on those two attributes: fresh... View Details
- Profile
Mark McNeill
before themselves and even continued to form lines at unstaffed convenience stores in order to leave money on the store counter. I try to embody this spirit in my life and in... View Details
- 25 May 2011
- HBS Case
QuikTrip’s Investment in Retail Employees Pays Off
Zeynep Ton goes behind the scenes to discover how the Tulsa, Oklahoma—based chain of convenience stores manages to outperform its competitors while maintaining a loyal workforce of over 10,000 employees.... View Details
- 12 Nov 2012
- Research & Ideas
Pay Workers More So They Steal Less
from chain stores and interviewed managers of nine convenience store chains. The first data set, for the year 1999, came from 76 stores in a... View Details
- Web
Winners & Runners-Up | New Venture Competition
University technology that stabilizes vaccines into a thin film strip which can be shipped and stored without refrigeration, eliminating the need for the cold-chain. Vaxess strives to not only lower the cost of distribution, but also... View Details
- 17 Jun 2017
- Research & Ideas
Amazon, Whole Foods Deal a Big Win for Consumers
Source: 400tmax Editor's Note. Online retailing behemoth Amazon announced June 16 that it would acquire upscale grocery chain Whole Foods Market in a deal valued at more than $13 billion. Though the company has dabbled with the idea of a brick-and-mortar footprint in... View Details
- 23 Jan 2013
- Research & Ideas
Three-Dimensional Strategy: Winning the Multisided Platform
third party. By contrast, a grocery store also creates a space for consumers and multiple brands to meet—but the store controls the transaction, serving as a reseller. Done right, the MSP model has proven... View Details
Keywords: by Julia Hanna
- Profile
Mireya Iglesias Ayala
self-discovery. What is your most memorable classroom moment? One of my favorite cases last semester in Financial Reporting and Control (FRC) was “OXXO's Turf War Against Extra,” which is the largest convenience View Details
- 05 Nov 2021
- Op-Ed
Is the Business World Finally Ready for the Wisdom of Shibusawa?
Eiichi Shibusawa continues to gain influence in Japan—even though he died almost a century ago. Japan’s government announced earlier this year that the 19th century business leader would be the face on 10,000 yen ($90) bank notes—the highest value denomination in... View Details
- 31 Oct 2011
- Research & Ideas
The Most Powerful Workplace Motivator
by the same person. "It's like having a convenience store that's not manned, and everyone who comes in can either steal or pay, but there's a video camera that nobody knows about, and it's tracking... View Details
Keywords: by Carmen Nobel
- 13 Jun 2011
- HBS Case
Mobile Banking for the Unbanked
fundamental theorem of marketing: understand what your customers really want," Rangan says. To create a distribution channel, M-PESA franchised thousands of mom-and-pop convenience stores to act as... View Details
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
local convenience stores, whose owners received incentives per order. This increased job efficiency by two or three times, as delivery moved from door-to-door to the pick-up station. Meanwhile, the work to pick and pack items also... View Details
- 10 May 2020
- Blog Post
Let’s Hear it For the Moms – The Incredible Balancing Act of Student Mothers
time. This helps me prioritize the most important events, and not feel guilty about the many HBS activities I need to decline. Best Mama Hack: Get a running stroller! Even if you don't run, they're more nimble than a normal stroller (maneuver around a grocery View Details
- 01 Dec 2009
- News
One Man Crime Wave
off-campus at 48 Boylston Street (now JFK Street) in Harvard-owned Drayton Hall near what was then a grimy MTA subway train yard. From the apartment, it was a convenient walk across the Larz Anderson Bridge to the HBS campus. In the... View Details
- 04 Sep 2019
- News
Clicks and Mortar
Here, Senior Lecturer Jill Avery and Associate Professor Antonio Moreno discuss the new rules of retail. What’s different about the physical storefront in this renaissance of retail? Jill Avery: There’s a lot of experimentation around what a View Details
- 26 Jul 2017
- Blog Post
“Uncertainty Makes It More Interesting.”
who’s in charge of what?” Their marketing strategy pitches Tim Hortons in the middle, offering white collar and upper class professionals a superior alternative to convenience store coffee. Unlike many View Details
Keywords: Consumer Products / Retail
- 25 Sep 2019
- News
Leading the Evolution of E-Commerce
tech incubator, Store No. 8. “I love the early stages of businesses,” Fleiss told the New York Observer. “I think it’s where I’m my best self and where I have the most value.” This time around, Fleiss has the infrastructure and resources... View Details