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  • All HBS Web  (454)
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    • News  (76)
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  • All HBS Web  (454)
    • People  (1)
    • News  (76)
    • Research  (331)
    • Events  (1)
  • Faculty Publications  (165)
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  • 01 Dec 2000
  • News

Core Values Keep Airline Flying High

handling and has the least number of consumer complaints per passenger filed with the U.S. Department of Transportation. It gets its planes in and out of the gate faster than other major U.S. airlines and serves more passengers per... View Details
Keywords: Margie Kelley; Air Transportation; Transportation
  • 01 Jun 2002
  • News

Steven Murch: Philanthropist-in-Training

I've always loved to build things,” Murch remarks. “It's refreshing, especially after years of e-mail, meetings, and working on electronic stuff. High technology is so ephemeral. For all you know, what you work on today is going to be... View Details
Keywords: Margie Kelley; Construction of Buildings; Construction; Health, Social Assistance
  • 01 Apr 1997
  • News

Critical Information: MIS Monitors the Ever-Changing World of IT

based on their best efforts to forecast customer needs. With new technologies such as online grocery scanners, companies can better monitor consumer behavior, allowing them to anticipate needs more accurately and even create new products... View Details
Keywords: Elaine Gottlieb
  • 01 Mar 2017
  • News

Swimming with the Stream

(Above: photo by Christina Gandolfo) When Kiran Gandhi (MBA 2015) thinks about marketing her music, she thinks about it in consumer product terms. A feminist activist and former drummer for Grammy-nominated artist M.I.A., she wants her... View Details
Keywords: Dan Morrell
  • 01 Jan 2007
  • News

Donna L. Dubinsky, MBA 1981

partnership that has remained strong through three start-ups. Dubinsky and Hawkins built Palm Computing and made the PDA the most rapidly adopted consumer electronics product at that time. "The PalmPilot... View Details
  • 01 Apr 2000
  • News

Getting the Message

colors. Electronic mail can be divided into two types: direct e-mail, which is distributed directly by marketers, and sponsored e-mail, in which an advertiser pays for text within a newsletter sent to subscribers. Direct e-mail, also... View Details
Keywords: Susan Young
  • 19 Sep 2019
  • News

Predicting Human Behaviors

Above: Sid Misra (MBA 2013) cofounder, Perceptive Automata (Len Rubenstein; courtesy of Perceptive Automata) Amid the hubbub of this year’s Consumer Electronics Show (CES), the world’s largest technology... View Details
Keywords: April White
  • 01 Dec 2011
  • News

Ticktock

The cases deal with universal entrepreneurial consumer product questions: Should the product be sold at big-box stores or through upscale specialty boutiques? (In the beginning, Nanda stuck with small museum shops and specialty catalogs,... View Details
Keywords: Carmen Nobel; viral marketing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing
  • 01 Dec 2013
  • News

Curing Health Care

consumers shop around, gets him visibly agitated. "Practically speaking, we can't even move an MRI from one guy to the next, and both have electronic medical records—are you kidding me?" (His reputation... View Details
Keywords: Ambulatory Health Care Services; Health, Social Assistance; Management; Colleges, Universities, and Professional Schools; Educational Services
  • 01 Jun 2003
  • News

Student Conferences, at a Glance

Bhusri, general partner, Greylock “After 9/11, do we want or need an ID card? From a technology stand-point, that’s a no-brainer. We need to get our act together first on policy and cultural issues.” — Mark Cleverley, senior consultant, IBM’s Institute for View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 01 Mar 2004
  • News

Ron Shaich’s Café Society

the attention of consumers on the go, fresh bread fans, and people looking for a place to relax with a cup of coffee in the afternoon. Expected to top $1 billion in sales this year, the publicly held Panera has also satisfied the... View Details
Keywords: Susan Young; Food Services and Drinking Places; Hospitality
  • 20 Jan 2015
  • News

Patient Medical Records, Pocket-sized

Burlington, Vermont. “It is a simple, inexpensive, and straightforward solution to a complex problem.” Despite the fact that MedKaz is being used by patients, Bushkin’s biggest challenge is penetrating medical bureaucracy. Hospitals are busy struggling to meet View Details
Keywords: Jennifer Myers; Ambulatory Health Care Services; Health, Social Assistance
  • 01 Jun 2004
  • News

The Sky’s the Limit

from the University of Washington and worked for Boeing, testing the 747 autopilot. His penchant for design led Hamilton to quit Boeing and launch the People Products Company, a consumer products outfit that had success with an invention... View Details
Keywords: Seattle Avionics; Transportation; Air Transportation; Transportation
  • 01 Apr 1996
  • News

Technology for Learning's Sake

distinctive mission and to put in place the processes that will allow us to recognize and implement valuable new technology and then use it to develop powerful new applications as quickly as possible." "As we thought about what we wanted to be able to do right away -... View Details
Keywords: by Deborah Blagg; photo by David Zadig
  • 01 Apr 1999
  • News

Short Takes

a pioneer - in the process of capturing customer information, mining that information for value, and converting the information into shareable knowledge, which is then communicated among workers through robust electronic networks. For... View Details
Keywords: Eileen K. McCluskey
  • 01 Mar 2008
  • News

Innovation, Inc.

As a way to delve deeper into the link between motivation and creativity, Amabile and her husband, psychologist Steven J. Kramer, conducted a three-year study of 238 professionals from seven companies in the high-tech, consumer products,... View Details
Keywords: Julia Hanna; Mary Tripsas; Colleges, Universities, and Professional Schools; Educational Services; Management
  • 01 Mar 2004
  • News

Toy Story

kid-pleasing category of electronic toy. The LeapPad took the dusty, flash-card connotations out of the term “educational toy” and launched a new, highly successful product line of “smart toys.” LeapFrog did what no other new player in... View Details
Keywords: Susan Young; toys; Amusement, Gambling, and Recreation Industries; Arts, Entertainment
  • 20 Oct 2016
  • News

Smart Moves

provider of a whole range of services—parking, fuel-price data, intermodal routing—centered on the connected car. Although the majority of our data comes directly from consumers—think of it as crowd sourcing of traffic information—we’re not a View Details
Keywords: Robert S. Benchley; Support Activities for Transportation; Transportation
  • 01 Mar 2007
  • News

The Plight of the Global Poor

global poverty for some time. They believe that in pursuing its own self-interest in opening and expanding the BOP market, business can make a profit while serving the poorest of consumers and contributing to development. As Rangan... View Details
Keywords: Garry Emmons; bottom of the pyramid (BOP); Colleges, Universities, and Professional Schools; Educational Services; Social Assistance; Health, Social Assistance
  • 01 Apr 1997
  • News

Facing the Music

intense pricing wars by electronics chains and discount department stores destabilized account bases." Some record executives have admitted to losing touch with their audiences and to alienating consumers by... View Details
Keywords: Marguerite Rigoglioso
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