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- Faculty Publications (30)
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- All HBS Web (195)
- Faculty Publications (30)
- 16 Oct 2023
- HBS Case
Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta
want from the airline.” The strategy also made good business sense because after all, Bastian told his managers and executives, “If you take care of your people, they take care of your customers.” In committing to the strategy for the... View Details
- Web
Business History - Faculty & Research
margins of academic discourses and their own institutions. There was a constant struggle to define the borders of the field and the central research questions that it sought to answer. However, the commitment to engage with the... View Details
- Web
1.13 Satisfactory Academic Progress - MBA
greater emphasis on students' demonstrated mastery of these skills, full commitment to HBS coursework, as well as adherence to the social contract within the HBS community, as defined by the HBS Community... View Details
- 29 Jul 2002
- Research & Ideas
Time Pressure and Creativity: Why Time is Not on Your Side
supports, putting together diversely skilled teams that communicate well, are mutually committed to the work, and constructively discuss ideas); supervisory encouragement (team leaders who communicate effectively with the group, value... View Details
- Web
Satisfactory Academic Progress - MBA
as a foundation for satisfactory completion of the elective course year and for performance as a business leader. Evaluation of the Elective Curriculum (EC) places greater emphasis on students' demonstrated mastery of these skills, full View Details
- Web
HBS - The year in Review
dining services suppliers, the long-standing contract with Restaurant Associates (RA) was extended. Restaurant Associates’ approach to service and hospitality, including the culture of hospitality, View Details
- 17 Apr 2022
- Book
How to Avoid the 'Ethical Slide' That Leads Companies Astray
example of what Nelson calls “the ethical slide” into shady or illegal actions. “People who stay in that kind of system, they get used to it,” she says. “Either nothing happens [to you] when you commit misconduct, or you’re rewarded. And... View Details
Keywords: by Lane Lambert
- 19 Mar 2013
- First Look
First Look: March 19
making use of a local app-development company; using an outsourcing platform like oDesk; contracting with Dashfire, a friend's company that charges low fees for product development in exchange for equity; or finding and hiring a CTO or... View Details
Keywords: Sean Silverthorne
- 30 May 2005
- Research & Ideas
Six Steps for Making Your Threat Credible
for it to back away from the public commitment he made. If the company now fails to respond with a competitive bid, it is likely to take a greater hit in the stock market than if he had simply kept quiet and let you bid. By increasing the... View Details
Keywords: by Deepak Malhotra
- 05 Apr 2004
- Research & Ideas
Six Ways to Build Trust in Negotiations
had handled the account to find out the concerns Impress had had before the conflict escalated. She arranged to offer Impress a few perks in a new contract as a show of good faith. She asked the president of another RLX client, who knew... View Details
Keywords: by Deepak Malhotra
- Web
Career Re-Entry & Flexible Work - Alumni
ready. Taking a Step Back Even the most ambitious and accomplished of HBS professionals will want, or need, to step back from business commitments to address more personal concerns, such as: Childcare and family growth Elder care and... View Details
- 26 Apr 2022
- Book
What Does Your Business Stand For? Why Building Trust Starts with Purpose
founders “had no hierarchy between themselves, committed to consensus-based decision-making and agreed that clear communication should be a core value of their start-up, going as far as to conduct regular 360-degree reviews of one... View Details
Keywords: by Ranjay Gulati
- 09 Oct 2001
- Research & Ideas
Driven: How Human Nature Shapes Organizations
in a mutual caring way and also to help their firm excel. The designer can encourage this by fostering firm-wide symbols, rituals, and norms. However, any such social contract must be a mutual commitment to... View Details
Keywords: by Paul Lawrence & Nitin Nohria
- 03 Jul 2018
- First Look
New Research and Ideas, July 3, 2018
basis of systematic performance. Focusing on relative total shareholder returns (rTSR), the predominant metric specified in these contracts and used by market participants to evaluate managers, we document that 60% of firms—those that... View Details
Keywords: Dina Gerdeman
- Web
Social Enterprise - Faculty & Research
boardrooms, consistently ranking at the bottom of some two dozen possible priorities. Many years ago labor conditions in Asian contract factories prompted Nike board member Jill Ker Conway to lobby for a board-level corporate... View Details
- 03 Dec 2020
- Research & Ideas
Cut Payroll Costs with Transparency, Fairness, and Compassion
and their health.” · In a memo to employees, Morgan Stanley’s CEO, James Gorman, wrote, “While long term we can’t be sure how this will play out, we want to commit to you that there will not be a reduction in force at Morgan Stanley in... View Details
Keywords: by Boris Groysberg and Sarah Abbott
- 31 Aug 2021
- Book
Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate
product. De Beers also used a consolidation strategy by creating a Central Selling Organization with exclusive contracts with diamond sellers, and also developed a club for the world’s premier diamond buyers, such as Tiffany & Co.,... View Details
Keywords: by Jay Fitzgerald
- 01 Mar 2024
- News
On the Radar
With a research contract from the United States Intelligence Community, Ginkgo has developed a tool called ENDAR (meaning engineered nucleotide detection and ranking) to detect when an organism has been genetically modified by humans. In... View Details
- 23 Jun 2003
- Research & Ideas
Building a Better Buyer-Seller Relationship
marketing is buyer behavior," said Narayandas. From Transaction To Commitment To explain how he has come to answer question three—how to convert a customer from a transactional to a relationship orientation—Narayandas answered with a... View Details
Keywords: by Martha Lagace
- 01 Oct 1997
- News
Brice Cutrer Jones
is no simple matter. Those who raise a glass of Jones's Sonoma-Cutrer Chardonnay are enjoying the delicate outcome of painstaking scientific research, months of careful growing, exceptional attention to detail, and - last but not least - a 25-year View Details
Keywords: Judith A. Ross