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  • October 2017 (Revised November 2017)
  • Case

NYC311

By: Constantine E. Kontokosta, Mitchell Weiss, Christine Snively and Sarah Gulick
Joe Morrisroe, executive director for NYC311, had some gut instincts but no definitive answer to the question he was just asked by one of the mayor’s deputies: “Are some communities being underserved by 311? How do we know we are hearing from the right people?” Founded... View Details
Keywords: New York City; NYC; 311; NYC311; Big Data; Equal Access; Bias; Data Analysis; Public Entrepreneurship; Urban Informatics; Predictive Analytics; Chief Data Officer; Data Analytics; Cities; City Leadership; Analytics and Data Science; Analysis; Prejudice and Bias; Entrepreneurship; Public Sector; City; Public Administration Industry; New York (city, NY)
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  • 27 Apr 2014
  • News

Daniel Arrigg Koh Upgrades to Boston City Hall

Keywords: Executive, Legislative, and Other General Government Support; Government
  • Web

Channeling Business Leadership into Civic Impact: HBS Alumni and the City of San Francisco | Social Enterprise | Harvard Business School

  • 26 Aug 2016
  • News

Under Armour's value to city overhangs TIF debate

  • January 1999
  • Case

Bell Atlantic and the Union City Schools (D): Results and Replication

By: Rosabeth M. Kanter and Ellen Pruyne
The last in a five-part series about Bell Atlantic Corp.'s technology-in-education partnership with the Union City, New Jersey school system. Reviews the various outcomes of the partnership called Project Explore, from the perspective of Bell Atlantic managers and... View Details
Keywords: Mobile and Wireless Technology; Strategic Planning; Change Management; Leadership Development; Outcome or Result; Horizontal Integration; Partners and Partnerships; Trends; Education; Technological Innovation; Telecommunications Industry; Education Industry; New Jersey
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  • March 2011
  • Case

Terror at the Taj Bombay: Customer-Centric Leadership

By: Rohit Deshpande
On November 26, 2008, heavily armed terrorists launched a series of attacks throughout the western-Indian city of Mumbai (formerly Bombay). One of the locations attacked was the Taj Mahal Palace and Tower, which was occupied by the terrorists for over three days,... View Details
Keywords: Safety; Leadership; National Security; Service Delivery; Organizational Culture; Crisis Management; Customer Focus and Relationships; Brands and Branding; Accommodations Industry; Mumbai
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  • 12 May 2020
  • Blog Post

The Importance of Coordination: Apoorva Pasricha Reflects on Crisis Leadership

When Apoorva Pasricha (MBA 2019) assumed her role with the City of San Jose’s Mayor’s Office of Technology & Innovation as an HBS Leadership Fellow in August 2019, her mandate was to implement San Jose’s... View Details
Keywords: Social Enterprise; Technology; Nonprofit / Government
  • 28 Apr 2020
  • Blog Post

The Importance of Coordination: Apoorva Pasricha Reflects on Crisis Leadership

When Apoorva Pasricha (MBA 2019) assumed her role with the City of San Jose’s Mayor’s Office of Technology & Innovation as an HBS Leadership Fellow in August 2019, her mandate was to implement San Jose’s... View Details
  • 01 Mar 2017
  • News

Alumni Take Cold Calls in New York City

Alumni gathered in New York City in November for a dynamic case discussion — a special benefit for members of the HBS Fund Investors Society. John Quelch, the Charles Edward Wilson Professor of Business Administration at HBS, joined... View Details
  • 06 Jun 2023
  • Blog Post

Harvard Business School Announces 2023-24 Leadership Fellows

Harvard Business School has announced the 2023-2024 cohort of its Leadership Fellows Program. The program is based on University Professor Michael Porter’s vision of developing a network of HBS graduates with cross-sector experience who... View Details
Keywords: Social Enterprise
  • 01 Sep 2005
  • News

Service Leadership Fellows Named

Eight members of the Class of 2005 left Soldiers Field last spring with one-year fellowships coordinated by the HBS Service Leadership Fellows Program. The program encourages graduating students to gain experience in nonprofit and... View Details
Keywords: Business Schools & Computer & Management Training; Educational Services
  • December 1998
  • Case

Bell Atlantic and the Union City Schools (A): The Intelligent Network

By: Rosabeth M. Kanter and Ellen Pruyne
The first in a five-part series about Bell Atlantic Corp.'s technology-in-education partnership with the Union City, New Jersey school system. Provides an overview of the telecommunications industry in general and Bell Atlantic in particular, with special attention to... View Details
Keywords: Mobile and Wireless Technology; Strategic Planning; Change Management; Leadership Development; Horizontal Integration; Partners and Partnerships; Trends; Education; Technological Innovation; Telecommunications Industry; New Jersey
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  • Web

Charts & Statistics - Leadership

Intervention Labor Global Events the 20 th Century Zeitgeist Demographics Demographics Technology Social Mores Government Intervention Labor Global Events Influence: High 1900 s 19 8.8 million immigrants arrive throughout decade Cities... View Details
  • 01 Apr 2002
  • News

Urban Evolution - HBS Research on the Inner City

difference, that kind of leadership is what it takes." The Case for the Inner City A sampling of case studies related to the inner city written by HBS faculty. Bell Atlantic... View Details
Keywords: Paul Grogan; Peter Tufano; David Crockett; Diana Barrett; Real Estate
  • 25 Jan 2023
  • News

The Road to the C-Suite, with Citi CFO Mark Mason

experience transformational. “It was an opportunity to learn with and from Black people from all over the world,” he says. He went on to play key roles at Marakon Associates and Lucent, before joining Citi in 2001. To read more Bulletin... View Details
Keywords: Management of Companies and Enterprises; Management
  • 23 Apr 2018
  • News

Sowing the Seeds of Leadership

leadership of the Costa Rica–based university in January 2017. To this most recent task, he brings his entrepreneurial mindset, global perspective, and firm belief in the power of young people to change the world. The innovative... View Details
Keywords: Deborah Blagg
  • 01 Dec 2011
  • News

Making the Case for Leadership

Issue Focus: Leadership Issue Focus Li & Fung's Global Footprint Reimagining the MBA Leaders come in all colors, ages, shapes, and sizes, with all manner of skills and temperaments, a variety and diversity seemingly matched only by the... View Details
Keywords: Garry Emmons;Julia Hanna;Roger Thompson; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; National Security and International Affairs; Government; Health, Social Assistance; Data Processing, Hosting, and Related Services; Information; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing; Food Manufacturing; Manufacturing; Nonmetallic Mineral Product Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services
  • Web

The 20th Century Zeitgeist - Leadership

The 20th Century Zeitgeist The 20th Century Zeitgeist Great Leadership is not a singular concept. On the contrary, it is a function of the circumstances in which businesses and their top executives operate. The opportunities available to... View Details
  • 2013
  • Case

Advanced Leadership Pathways: Gilberto Dimenstein and Community Empowerment in Brazil (A)

By: Rosabeth M. Kanter, Alexandre Naghirniac, Ai-Ling Jamila Malone and Daniella Suarez
In 2011, Gilberto Dimenstein, a well-known Brazilian journalist, created a new model that connected disparate resources to revitalize Sao Paulo. He wanted his model to expand across Brazil and the world. Dimenstein covered many of the social issues facing Brazil as a... View Details
Keywords: Social Entrepreneurship; Urban Scope; Social Issues; Education; Knowledge Dissemination; Learning; Leading Change; Brazil
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  • 10 Jul 2007
  • What Do You Think?

How Much of Leadership Is About Control, Delegation, or Theater?

Summing Up Summarizing this month's rich stew of comments regarding leadership is a hazardous task. The subject is far too complex for four paragraphs. So please bear with me. The strongest messages I received were that if View Details
Keywords: by Jim Heskett