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Show Results For
- All HBS Web
(922)
- People (2)
- News (125)
- Research (669)
- Events (4)
- Multimedia (1)
- Faculty Publications (403)
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- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
call centers, with their attendant voice response units, need not be frustrating. When a company manages its call center well, effectively linking a triad of service, information technology, and internal processes, both the customer and... View Details
- 01 Mar 2004
- News
Protecting against the Erosion of Brand Value
Innovation, a newsletter from HBS Publishing. “Barnes & Noble’s action indicates that within the publishing area, circumstances have changed, meaning that the power to capture value from a brand will increasingly shift from book publishers such as HarperCollins and... View Details
- 01 Dec 2006
- News
Faculty Research Online From HBS Working Knowledge
roles of Europe and the United States in promoting the flow of capital across national borders. Investor Protection: The Czech Experience When TV Nova launched as the first privately owned TV channel in post-Communist Czechoslovakia, few... View Details
- 01 Jun 2009
- News
Social Enterprise Visionary
experience on nonprofit boards,” recalls HBS professor and director of research Kash Rangan, SEI’s cofounder and current cochair. “He firmly believed that by elevating the management capability of these valuable institutions, we would... View Details
- 25 May 2016
- News
A Focus on Sustainability
Carl Ferenbach (MBA 1972) Carl Ferenbach (MBA 1972), who enjoyed a remarkably successful career in the investment business, has spent much of the last decade focused on his passion for the environment. Channeling his energy, intelligence,... View Details
- 01 Jun 2005
- News
Profiles from the Class of 2005
combination offered by Ford Motor Company’s management training program. While he excelled at leading teams to solve engineering-based manufacturing problems, it was a stint in sales and marketing that changed his life. “I was on the job... View Details
- 01 Mar 2010
- News
Money Matters
interests that later proved complementary when it came to carving up iTrust management responsibilities. Agarwala grew up in Calcutta, the original capital of India during British colonial rule, dreaming of playing cricket. He ultimately... View Details
- 01 Dec 2013
- News
Faculty Q&A: Playing the Hits
is one of the key reasons why I wrote my book. Back in 2006, Chris Anderson [author of the The Long Tail] got people thinking that new technology would change what consumers would be choosing and, therefore, what content producers should be making. His theory was that... View Details
- 01 Jun 2012
- News
Alumni Book Briefs
Channel by Connie Sage (University of Virginia Press) Among his many accomplishments, the late Frank Batten Sr. (MBA 1952) created the Weather Channel in 1982, which became the largest private weather... View Details
- 01 Jun 2022
- News
Eyes in the Skies
solve supply-chain issues, Minnick and her team can help businesses mitigate disasters; and they can provide data to first responders as well, sharing imagery of unfolding events such as fires and floods on social media channels through... View Details
Keywords: Alexander Gelfand
- 01 Sep 2020
- News
Saving Grace
major pension providers where his savings were stowed. It was hard to pry even basic information from them, he says. Instead they channeled his calls through financial advisors, who pitched costly services. The more he prodded for... View Details
Keywords: Jen McFarland Flint
- 01 Dec 2020
- News
Finding The Right Patient-Provider Match
Kyruus, a Boston-based firm he cofounded that helps health care systems to manage their provider data and make it easier to connect patients with the right care—steps that ultimately benefit both patients and practitioners. Gardner... View Details
Keywords: Susan Young
- 07 Mar 2019
- News
Smart Marketing Brings Rapid Growth to Latino Brands
to provide them properly in the United States.” Reflecting on the Owner/President Management program that he attended at HBS, Benitez said: “One of the things that probably any OPMer in the world is going to be able to share with you is... View Details
- 01 Mar 2012
- News
Alumni Book Briefs
thinking, translating his insights into practice and correcting the most common misconceptions about them. Guide to Managing Growth: Turning Success into Even Bigger Success by Rupert Merson (PMD 71, 1996) (Wiley) Successful growth... View Details
- 13 Nov 2020
- News
Countdown To Remote Learning
and videos, and started a Slack channel where faculty could share tips and tricks,” says Willis Emmons, a senior lecturer and the center’s director. A new role—online learning facilitator (OLF)—was created to support the faculty. Staff... View Details
- 01 Jun 2013
- News
Five Bright Ideas
European Computer Driving License, a basic requirement for any IT job in Europe, which otherwise can cost as much as $500 per course.) English language, computer skills, and business management curricula are especially popular. Explains... View Details
- 07 Sep 2021
- News
Summer Fellowship Recipient is a Changemaker in Tanzania
provide a convenient and confidential channel for patients to share feedback on such things as the quality of care they received and the cleanliness of the facility they visited, as well as any incidences of abuse—reports that have long... View Details
Keywords: April White
- 01 Dec 2009
- News
Broad Range of Interests Among Nine New Faculty
more than thrive. Now she’s bringing that exper-tise to bear on a new shift in business: the “greening” of the global economy. After 21 years as a management professor at MIT’s Sloan School, Henderson arrived on the HBS campus this fall... View Details
Keywords: Margie Kelley
- 12 Jul 2021
- News
Alumni Confront the COVID-19 Crisis
student-focused initiative has collectively raised more than $30,000 in less than 3 weeks, has mentored more than 350 prospective business school and graduate students, and started a fundraiser to procure oxygen concentrators and channel... View Details