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Show Results For
- All HBS Web
(1,789)
- People (3)
- News (368)
- Research (1,181)
- Events (7)
- Multimedia (9)
- Faculty Publications (659)
- Research Summary
Building Capabilities in Professional Service Firms
One of the most distinctive aspects of professional service firms is that the vast majority of the people who work in them are directly involved in serving clients. Long-term success in a professional service firm requires obtaining and developing the right... View Details
- July 1997
- Background Note
Sustaining Superior Performance: Commitments and Capabilities
By: Pankaj Ghemawat and Gary P. Pisano
Presents evidence on the unsustainability of many competitive advantages, reviews the typical threats to the sustainability, and discusses ways in which those threats can be combatted. View Details
Keywords: Competitive Advantage
Ghemawat, Pankaj, and Gary P. Pisano. "Sustaining Superior Performance: Commitments and Capabilities." Harvard Business School Background Note 798-008, July 1997.
- July 1996
- Background Note
The GM's Organizational Challenge: Embedding and Leveraging Capability
By: Christopher A. Bartlett and Ashish Nanda
Describes how general managers can build organizational capability in their firms. View Details
Keywords: Management Skills; Managerial Roles; Management Teams; Organizational Change and Adaptation; Growth and Development Strategy
Bartlett, Christopher A., and Ashish Nanda. "The GM's Organizational Challenge: Embedding and Leveraging Capability." Harvard Business School Background Note 397-011, July 1996.
- Research Summary
Knowledge flows and capability acquisition
By: Willy C. Shih
Technological advancements are a major source of improvement in competiveness, and a firm’s incentives to invest are diminished when the knowledge generated is involuntarily dispersed to competitors. While intellectual property rights can moderate this flow to the... View Details
- summer 2001
- Article
Assessing Your Organization's Innovation Capabilities
By: Clayton M. Christensen
Christensen, Clayton M. "Assessing Your Organization's Innovation Capabilities." Leader to Leader, no. 21 (summer 2001): 27–37.
- February 2013 (Revised March 2013)
- Case
Agero: Enhancing Capabilities for Customers
By: Robert Simons and Natalie Kindred
This case illustrates the importance of choosing a primary customer as the basis for organization design. Cross Country Group managers adjusted resource allocation, organization design and performance measures over time to transform Cross Country Group from an... View Details
Keywords: Entrepreneurial Management; Entrepreneurial Gap; Entrepreneurship; Auto Industry; Insurance; Performance Management; Performance Measurement; Performance Measures; Performance Pressure; Decisions; Family Business; Resource Allocation; Organizational Design; Customer Focus and Relationships; Performance Evaluation; Growth and Development Strategy; Service Industry
Simons, Robert, and Natalie Kindred. "Agero: Enhancing Capabilities for Customers." Harvard Business School Case 113-001, February 2013. (Revised March 2013.)
- 1992
- Book
Organisational Capability and Competitive Advantage
By: G. Jones and Charles Harvey
Keywords: Competitive Advantage
Jones, G. and Charles Harvey, eds. Organisational Capability and Competitive Advantage. London: Frank Cass, 1992.
- November–December 1988
- Article
Fast-Cycle Capability for Competitive Power
By: Joseph L. Bower and Thomas M. Hout
Bower, Joseph L., and Thomas M. Hout. "Fast-Cycle Capability for Competitive Power." Harvard Business Review 66, no. 6 (November–December 1988).
- 2000
- Chapter
Dynamic Capabilities and Strategic Management
By: Gary P. Pisano, Amy Shuen and David Teece
Pisano, Gary P., Amy Shuen, and David Teece. "Dynamic Capabilities and Strategic Management." In The Nature and Dynamics of Organizational Capabilities, edited by Giovanni Dosi, Richard Nelson, and Sidney Winter. New York: Oxford University Press, 2000.
- January 1985
- Case
Manion Telecommunication Division: Human Resource Capabilities
Schlesinger, Leonard A. "Manion Telecommunication Division: Human Resource Capabilities." Harvard Business School Case 485-102, January 1985.
- 1994
- Article
Dynamic Capabilities of Firms: An Introduction
By: Gary P. Pisano and David Teece
Keywords: Business Ventures
Pisano, Gary P., and David Teece. "Dynamic Capabilities of Firms: An Introduction." Industrial and Corporate Change 3, no. 3 (1994): 537–556.
- June and September 2006
- Article
Beyond Katrina: Improving Disaster Response Capabilities
By: Herman B. Leonard and Arnold M. Howitt
Keywords: Natural Disasters
- Summer 2014
- Article
Taiwan's PC Industry, 1976–2010: The Evolution of Organizational Capabilities
By: Howard H. Yu and Willy C. Shih
The stellar growth of Taiwan's personal computer (PC) industry over the past three decades represents a paradox. Participating in the global production system, local firms in Taiwan grew in association with established firms in the West. Despite their technical... View Details
Keywords: Personal Computer; PC; PC Industry; Taiwan PC Industry; Taiwan PC Manufacturers; Innovation and Invention; Innovation and Management; Innovation Strategy; Growth and Development; Growth and Development Strategy; Growth Management; Industry Clusters; Industry Growth; Industry Structures; Information Technology; Technological Innovation; Mobile Technology; Information Technology Industry; Taiwan
Yu, Howard H., and Willy C. Shih. "Taiwan's PC Industry, 1976–2010: The Evolution of Organizational Capabilities." Business History Review 88, no. 2 (Summer 2014): 329–357.
- October 1997 (Revised July 1998)
- Case
Cultivating Capabilities to Innovate: Booz.Allen & Hamilton
By: Clayton M. Christensen and Bret J. Baird
Describes the efforts of the president of Booz.Allen, a major consulting firm, to understand and improve the way that products, services, and processes are developed and deployed throughout the firm. Proactive management of these processes proves very difficult because... View Details
Keywords: Change Management; Innovation and Management; Management Teams; Service Operations; Organizational Culture; Customer Focus and Relationships; Decision Making; Consulting Industry
Christensen, Clayton M., and Bret J. Baird. "Cultivating Capabilities to Innovate: Booz.Allen & Hamilton." Harvard Business School Case 698-027, October 1997. (Revised July 1998.)
- October 1996
- Article
Moral Thinking in Management: An Essential Capability
By: L. S. Paine
Paine, L. S. "Moral Thinking in Management: An Essential Capability." Business Ethics Quarterly 6, no. 4 (October 1996): 477–492. (Reprinted in Ethics in Practice, edited by Deborah Rhode. New York: Oxford University Press, 2000.)
- 14 Dec 2023
- News
The Capability Journey: Finding Your Leadership Superpower
- 2006
- Other Teaching and Training Material
Bruce Harreld: Dynamic Capabilities at IBM
By: Michael Tushman
Keywords: Change
- June 2001
- Teaching Note
Cisco Systems: Building Leading Internet Capabilities TN
By: Richard L. Nolan
Teaching Note for (9-301-133). View Details
Keywords: Information Technology Industry
- May 2003
- Module Note
Building Capabilities for Experimentation, Learning, and Prototyping
By: Stefan H. Thomke
Describes the conceptual foundations and pedagogy for a module on managing experimentation, learning, and prototyping in the development of products and services. Can also be used as part of a more general course on Managing Technology and Innovation. Shows how... View Details
Keywords: Service Delivery; Product Development; Learning; Technological Innovation; Information Technology; Management
Thomke, Stefan H. "Building Capabilities for Experimentation, Learning, and Prototyping." Harvard Business School Module Note 603-089, May 2003.