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  • Article

Know Your Customers' 'Jobs to Be Done'

By: Clayton M. Christensen, Taddy Hall, Karen Dillon and David S. Duncan
Firms have never known more about their customers, but their innovation processes remain hit-or-miss. Why? According to Christensen and his coauthors, product developers focus too much on building customer profiles and looking for correlations in data. To create... View Details
Keywords: Customer Relationship Management
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  • 28 Feb 2005
  • Research & Ideas

How to Harness Auction Fever

professor Deepak Malhotra. "These might all increase the likelihood of overbidding due to auction fever." This research comes from a recently published paper, coauthored with Gillian Ku, "Towards a Competitive Arousal Model of Decision Making: A Study of... View Details
Keywords: by Manda Salls; Web Services; Technology
  • 22 May 2020
  • Blog Post

Reflections on Service - Armed Forces Alumni Association Student Profiles

in changing lives and the associated feeling of making an effort to solve problems wherever we operated in the world. The feeling of partnering with the Bangladeshi military to help build and support a school for disabled children,... View Details
  • 24 Sep 2012
  • Research & Ideas

Why Do We Tax?

Lawmakers, following public opinion rather than scholars' theories, have put in place very little tagging. Does this mean it's time to bury the Utilitarian approach? Not quite, says economist Matthew C. Weinzierl. The Harvard Business School View Details
Keywords: by Martha Lagace; Legal Services
  • 24 Oct 2012
  • Research & Ideas

Want People to Save More? Send a Text

Dina Pomeranz's interest in helping people build a savings cushion for difficult economic times emerged during a summer internship in Cameroon, where a woman she lived with shared how worried and anxious she was about her financial... View Details
Keywords: by Kim Girard
  • 15 Mar 2010
  • HBS Case

Developing Asia’s Largest Slum

Located in Mumbai, India, Dharavi is home to an estimated 700,000 people living on just 551 acres. Featured in the 2008 Oscar-winning film Slumdog Millionaire, Dharavi embodies the characteristics of a slum as defined by the United... View Details
Keywords: by Julia Hanna; Construction; Real Estate

    Brian J. Hall

    Brian J. Hall is the Albert H. Gordon Professor of Business Administration at Harvard Business School. He served as the Unit Head for the Negotiation, Organizations and Markets (NOM) Unit for 14 years. Previously, he was an assistant professor of economics in the... View Details

    Keywords: accounting industry; consulting; consumer products; executive search; financial services; high technology; investment banking industry; management consulting; private equity (LBO funds); restaurant; sports; venture capital industry
    • 08 Mar 2018
    • Video

    11-Day 1-Green Taylor Berthoud-1080p-1.5GB

    • 24 Mar 2002
    • Research & Ideas

    Are Assets Only for America’s Wealthy?

    While net worth is on the rise for most Americans, the picture is only getting dimmer for the country's poorest families: For the 11.3 percent of Americans living below the poverty line in 2000, wealth (in terms of financial investment,... View Details
    Keywords: by Carla Tishler

      Reconsidering Culture and Poverty

      Culture has returned to the poverty research agenda. Over the past decade, sociologists, demographers, and even economists have begun asking questions about the role of culture in many aspects of poverty, at times even explaining the behavior of low-income... View Details

      • 20 Oct 2015
      • Blog Post

      Alumni: Where Are They Now? Featuring Bryan Guerra...

      Current Position: Assistant Director of Disruptive Strategy at HBX Current Location: Boston, MA Tell us what you're up to these days. I currently serve as the Assistant Director of Disruptive Strategy at... View Details
      Keywords: Technology
      • Article

      Social Technology: An Interdisciplinary Approach to Improving Care for Older Adults

      By: Arthur Kleinman, Hongtu Chen, Sue E. Levkoff, Ann Forsyth, David E. Bloom, Winnie Yip, Tarun Khanna, Conor J. Walsh, David Perry, Ellen W. Seely, Anne S. Kleinman, Yan Zhang, Yuan Wang, Jun Jing, Tianshu Pan, Ning An, Zhenggang Bai, Jiexiu Wang, Qing Liu and Fawwaz Habbal
      Population aging is a defining demographic reality of our era. It is associated with an increase in the societal burden of delivering care to older adults with chronic conditions or frailty. How to integrate global population aging and technology development to help... View Details
      Keywords: Health Care and Treatment; Age; Service Delivery; Information Technology; Collaborative Innovation and Invention
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      • Web

      Alumni

      assistant that serves as their personal business adviser—analyzing sales, designing promotions, and suggesting growth strategies. Grab CEO Anthony Tan (MBA 2011) calls it “a COO, CFO, CMO, and even a life coach.” The innovation highlights... View Details
      • 13 Sep 2010
      • Research & Ideas

      The Consumer Appeal of Underdog Branding

      Biography," details her joint research about the trend and its implications for brand management. Keinan, an assistant professor in the Marketing Unit at Harvard Business School whose research on consumer behavior has been published... View Details
      Keywords: by Martha Lagace
      • 09 Feb 2011
      • Working Paper Summaries

      Sustainable Cities: Oxymoron or the Shape of the Future?

      Keywords: by Annissa Alusi, Robert G. Eccles, Amy C. Edmondson & Tiona Zuzul

        Jill J. Avery

        Dr. Jill Avery is a Senior Lecturer of Business Administration and C. Roland Christensen Distinguished Management Educator in the marketing unit at Harvard Business School. She is a respected authority on branding and brand management, customer relationship... View Details

        Keywords: consumer products; arts; advertising; automobiles; retailing; fashion; hotels ＆ motels; food; beverage
        • Article

        Power to the People

        By: Eric D. Werker

        Every nongovernmental organization has a mission statement. For example, CARE, one of the world's largest and best-funded NGOs, explains its mission as serving "individuals and families in the poorest communities in the world. Drawing strength from our global... View Details

        Keywords: Mission and Purpose; Food; Service Operations; Inflation and Deflation; Experience and Expertise; Economic Slowdown and Stagnation; Knowledge; Poverty; Agribusiness; Diversity; Non-Governmental Organizations; Innovation and Invention; India
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        • Web

        Business Economics - Doctoral

        Commission, Economist Advisors: Ariel Pakes , Robin Lee , and Dennis A. Yao Andreas Schaab, 2021 Post-doctoral fellow (2021-2022) Columbia University Business School, Post-Doctoral fellow (2021-2022); Toulouse School of Economics, View Details
        • 11 Jun 2021
        • Blog Post

        Saying “Race” Out Loud: Leading Conversations on Diversity in HBS Classrooms

        As an organizational behavior scholar, diversity and identity expert, and an assistant professor of management at University of Pennsylvania’s Wharton School, Dr. Stephanie Creary has become a recognized thought leader in navigating the... View Details
        • 25 Jan 2022
        • Research & Ideas

        More Proof That Money Can Buy Happiness (or a Life with Less Stress)

        happiness that money can bring, I think we are missing something,” says Jachimowicz, an assistant professor of business administration in the Organizational Behavior Unit at HBS. “We also need to think about all of the worries that it can... View Details
        Keywords: by Michael Blanding