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Show Results For
- All HBS Web
(96)
- News (46)
- Research (43)
- Multimedia (6)
- Faculty Publications (13)
- 16 Jun 2008
- Research & Ideas
Seven Tips for Managing Price Increases
discretionary. The key here is to educate the consumer, apologize for the uncontrollable price increases, give price-sensitive consumers some promotional options, and reemphasize product benefits. View Details
Keywords: by John Quelch
- Web
Ways to Give Today - Alumni
directly to HBS/Harvard. Donors may continue to receive solicitations from HBS during this period, for which we apologize in advance. Upon request to Sandra Fernandes, HGF will provide a US tax receipt to donors who pay taxes in the US... View Details
- 31 Mar 2008
- HBS Case
JetBlue’s Valentine’s Day Crisis
to think there's more than just an accident happening here," Huckman remarks. "Now that you suspect this, how do you react as a manager? How do you restore confidence among your customers?" Neeleman apologized publicly to... View Details
- 07 Jul 2021
- Book
Good News for Disgraced Companies: You Can Regain Trust
actions. As a whole, are those impacts positive or negative? Ultimately, if a company is making a bad impact, however unintended, Sucher and Gupta say the public looks to a company to own up to the harm it has caused, starting with a willingness to apologize. And the... View Details
Keywords: by Lane Lambert
- 20 Jan 2022
- Op-Ed
3 Steps to Help Companies Rebuild Trust During the Pandemic
found that the most effective apologies acknowledged responsibility, explained why the action happened, and offered to fix the damage. Be transparent with employees. Provide the context around why a decision was made, the alternatives... View Details
Keywords: by Sandra J. Sucher and Shalene Gupta
- Web
Faculty & Researchers - Managing the Future of Work
Harvard Business Review, 2019. With Shalene Gupta. The Elements of a Good Company Apology , Harvard Business Review, 2019. With Shalene Gupta. Layoffs That Don’t Break Your Company , Harvard Business Review, May 2018. With Shalene Gupta.... View Details
- 12 Oct 2022
- Blog Post
11 Stories from HBS PRIDE for National Coming Out Day
afford to lose more people I loved. I have a few takeaways for those navigating difficult impasses in their lives, whether coming out or not. First, do not apologize for being yourself. Too often we are made to feel like we need to View Details
- 30 Jun 2014
- Lessons from the Classroom
The Role of Emotions in Effective Negotiations
A Happier Ending In an "alternate ending" to the story, Kate apologizes for how the negotiation has gotten out of control, and asks if they can start over. She shares her own anxieties and frustrations about an important... View Details
- 04 Jan 2022
- What Do You Think?
Firing McDonald’s Easterbrook: What Could the Board Have Done Differently?
offender and hope that he would apologize and go quietly, sparing the company bad publicity in the long run. Perhaps investors, employees, and others would forget the entire matter. Alternatively, the company could fire for cause and... View Details
Keywords: by James Heskett
- 19 Mar 2014
- Research & Ideas
A Brand Manager’s Guide to Losing Control
social media managers to monitor Twitter for complaints about their cable service and who reach out to disgruntled customers directly in real time. There's also the @ComcastCares Twitter feed, which regularly issues updates about—and View Details
- 26 Jan 2022
- News
Making Peace with Anger
today, to apologize for bad behavior and, C, because I’ve been so open about it, I also know that a lot of people are kind of watching me and making sure that I’m not heading down that path. As it relates to the office, there was a group... View Details
- 03 Nov 2021
- Blog Post
Recent Grad Reflections: From Being Cold Called to Becoming a Case Protagonist
they were able to view things with fresh eyes; ironically many of these students caveated their outstanding comments by starting with “my apologies if this doesn’t make sense since I don’t know much about VC.” While we attended class in... View Details
- 04 Jun 2012
- Research & Ideas
The Business of Life
speak again with the help of Rosetta Stone English and his six-year-old granddaughter, but he still gets words mixed up once in a while, and apologizes often for speaking slowly. Three years after his cancer diagnosis, he's still... View Details
Keywords: by Carmen Nobel
- 01 Oct 2001
- News
Guy de Chazal: Changing Focus
Guy de Chazal has arrived a bit behind schedule for his 25th Reunion interview. Trim and elegantly attired, he apologizes for being detained at an off-site meeting for Morgan Stanley & Co., where he is a managing director and president of... View Details
Keywords: Deborah Blagg
- 22 Feb 2021
- Book
Reaching Today's Omnichannel Customer Takes a New Sales Strategy
sales productivity is not only about profit maximization and shareholder value—which, by the way, I don't think a CEO or Harvard Business School needs to apologize for—it also affects growth, civic discourse, and the lives of millions of... View Details
Keywords: by Kristen Senz
- 30 Nov 2016
- What Do You Think?
How Do Leaders Manage the Tension Between Pride and Arrogance?
consequences when organizations cross the line between pride and arrogance can be substantial. Just ask leaders like the erstwhile CEO of Lululemon—a company with a well-timed dedication to fitness with employees fanatical about its mission—who forgot this when he... View Details
Keywords: by James Heskett
- 01 Dec 2022
- News
My First Job
alcohol, I spent most of the evening in the restroom and was sent home early. Waking up the following morning was one of the worst experiences of my life. I arrived at the office with notes of apology in hand, fearing that I had... View Details
- 12 Feb 2021
- News
How Dunkin’ Donuts Took Over the World
chair in my living room, it occurred to me that Halberstam could just as well have been talking about me. And I basically began a transformation and went to my team, asked them to help. We apologized to our franchisees and invited them... View Details
Keywords: brands; leadership; management; strategy; operations; career; Food and Beverage Stores; Retail Trade
- 01 Mar 2014
- News
Research Brief: Better to Be Safe with a Sorry
"Never apologize, mister," John Wayne's character famously said in She Wore a Yellow Ribbon. "It's a sign of weakness." And while previous academic research has similarly concluded that apologizing during negotiations hurts perceptions of... View Details
- Portrait Project
Jessica Decklinger
I remember standing in my crib and watching my mother sing Aretha Franklin's "R-E-S-P-E-C-T." And while I had no idea what she meant, she sang it loud and with an effortless comfort that revealed to me a life lived with no apologies. My mother never View Details