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  • 06 Sep 2005
  • What Do You Think?

What are the Lessons of New Orleans?

organizations fail to learn from what happened in New Orleans, that may be the ultimate tragedy of a series of events that evoked feelings ranging from anger to embarrassment from the largest group of respondents to any of these columns... View Details
Keywords: by James Heskett
  • 08 May 2006
  • Research & Ideas

The Cost of Cutting in Line

violates the norm. From a social point of view, this is quite ingenious. In groups with helping norms, there will always be some people who try to exploit the friendliness of others. The anger displayed in the experiment protects the... View Details
Keywords: by Sean Silverthorne
  • 14 Apr 2014
  • Research & Ideas

Difficulties for Women Bridging Racial, Generational, and Global Divides

the news network for suggesting that black females would cast votes based on gender or race rather on candidates' political platforms. During that same period, Oprah Winfrey endorsed Obama for president, angering many of her female fans.... View Details
Keywords: by Carmen Nobel
  • 06 Jul 2009
  • Research & Ideas

Conducting Layoffs: ’Necessary Evils’ at Work

people in our study experienced an intense mix of emotions when performing these tasks. These emotions included sympathy, sadness, guilt, shame, anxiety, and even anger at times. A second unanticipated pattern emerged in our data: Many... View Details
Keywords: by Martha Lagace
  • August 2004 (Revised March 2005)
  • Teaching Note

Flextronics: Deciding on a Shop-Floor System for Producing the Microsoft Xbox (TN)

By: Jeffrey T. Polzer, Hillary Anger Elfenbein and Jenny Illes
Teaching Note to (9-403-090). View Details
Keywords: Factories, Labs, and Plants; Video Game Industry; Manufacturing Industry; Spain
Related
  • 07 Jun 2016
  • Op-Ed

Can Brand Trump Win a Presidency?

Dukakis: "We put all the hate groups into one pot and let it boil." That brings us back to the messenger. Anger attracts, but does it sell? Clearly, Trump's marketing has worked on some levels. Hillary Clinton has 3.5M Facebook... View Details
Keywords: by John A. Quelch; Advertising; Media & Broadcasting
  • May 2004
  • Teaching Note

Henry Tam and the MGI Team (TN)

By: Jeffrey T. Polzer and Hillary Anger Elfenbein
Teaching Note to (9-404-068). View Details
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  • 23 Dec 2014
  • First Look

First Look: December 23

experiencing other negative, high-arousal emotions (i.e., anger or disgust) or neutral feelings, anxious participants displayed greater egocentrism in their mental-state reasoning: they were more likely to describe an object using their... View Details
Keywords: Carmen Nobel
  • 20 Sep 2016
  • First Look

September 20, 2016

widened. By 2015, 20 business groups—nearly all family owned—controlled one in four listed companies through corporate pyramids. Public anger over the high cost of living, which many believed was due to a lack of competition, led to a... View Details
Keywords: Sean Silverthorne
  • 05 Mar 2007
  • Research & Ideas

Risky Business? Protecting Foreign Investments

Third World, and they paid little attention to the concerns of the poor countries. When disputes arose, the new system proved largely unacceptable to the host countries. They have been angered by insurance awards in which the poor... View Details
Keywords: by Sean Silverthorne; Energy; Utilities
  • May – June 2011
  • Article

Too Many Cooks Spoil the Broth: How High Status Individuals Decrease Group Effectiveness

By: Boris Groysberg, Jeffrey T. Polzer and Hillary Anger Elfenbein
Can groups become effective simply by assembling high status individual performers? Though an affirmative answer may seem straightforward on the surface, this answer becomes more complicated when group members benefit from collaborating on interdependent tasks.... View Details
Keywords: Groups and Teams; Equity; Theory; Human Resources; Integration; Body of Literature; Performance Effectiveness; Status and Position; Experience and Expertise
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  • 16 Dec 2008
  • First Look

First Look: December 16, 2008

with anger when others show themselves not to be minimally altruistic. With heterogeneous agents, this can account for the experimental results of ultimatum and dictator games. Moreover, it can account for the surprisingly large fraction... View Details
Keywords: Sean Silverthorne
  • 08 May 2007
  • First Look

First Look: May 8, 2007

and could even arouse cynicism. On the other hand, good work progress without any recognition—or, worse, with criticism about trivial issues—could engender anger and sadness. Far and away, the best boosts to inner work life were episodes... View Details
Keywords: Martha Lagace
  • January 2008
  • Article

Do Well by Doing Good? Don't Count on It

By: Joshua D. Margolis, Hillary Anger Elfenbein and James P. Walsh
Research over 35 years shows only a weak link between socially responsible corporate behavior and good financial performance. However, there's no evidence of risk in doing good, only in being exposed for misdeeds. View Details
Keywords: Values and Beliefs; Profit; Corporate Social Responsibility and Impact; Performance Effectiveness; Behavior
Related
  • 20 Feb 2008
  • First Look

First Look: February 20, 2008

information to maximize their consumption-based utility. Emotionally, prices can induce regret and anger among consumers. The optimal responses of firm's prices to these reactions can explain why firms charge prices below marginal cost... View Details
Keywords: Martha Lagace
  • 28 Jun 2010
  • HBS Case

Cincinnati Children’s Hospital Medical Center

hospital staff tackled the situation head-on, finding that the data galvanized families rather than angering them. The clinic went on to change its processes and communications based on input from seventeen patient-parent team members.... View Details
Keywords: by Julia Hanna; Health
  • 15 Dec 2015
  • First Look

December 15, 2015

findings and advice. Anxiety leads to poor outcomes. You will be less nervous about negotiating, however, if you repeatedly practice and rehearse. You can also avoid anxiety by asking an outside expert to represent you at the bargaining table. View Details
Keywords: Carmen Nobel
  • 20 Jan 2017
  • Research & Ideas

Here’s How Businessman Trump Is Likely to Approach the Presidency

clear that inciting such animosity — and indeed hatred — among certain groups of Americans toward their fellow citizens will serve our country well. Certainly, history offers no such assurances. In fact, leaders who have risen to power by relying heavily on collective... View Details
Keywords: by Christina Pazzanese
  • 20 Sep 2006
  • Research & Ideas

The Power of Ordinary Practices

trivial, mundane, day-by-day things that leaders do and say can have an enormous impact. My guess is that a lot of leaders have very little sense of the impact that they have. That's particularly true of the negative behaviors. I don't think that the ineffective team... View Details
Keywords: Re: Teresa M. Amabile
  • 09 Feb 2010
  • First Look

First Look: Feb. 9

http://www.e-elgar.co.uk/Bookentry_Main.lasso?id=13257 Too Many Cooks Spoil the Broth: How High Status Individuals Decrease Group Effectiveness Authors:Boris Groysberg, Jeffrey T. Polzer, and Hillary Anger Elfenbein... View Details
Keywords: Martha Lagace

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