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  • 06 Sep 2005
  • What Do You Think?

What are the Lessons of New Orleans?

organizations fail to learn from what happened in New Orleans, that may be the ultimate tragedy of a series of events that evoked feelings ranging from anger to embarrassment from the largest group of respondents to any of these columns... View Details
Keywords: by James Heskett
  • May – June 2011
  • Article

Too Many Cooks Spoil the Broth: How High Status Individuals Decrease Group Effectiveness

By: Boris Groysberg, Jeffrey T. Polzer and Hillary Anger Elfenbein
Can groups become effective simply by assembling high status individual performers? Though an affirmative answer may seem straightforward on the surface, this answer becomes more complicated when group members benefit from collaborating on interdependent tasks.... View Details
Keywords: Groups and Teams; Equity; Theory; Human Resources; Integration; Body of Literature; Performance Effectiveness; Status and Position; Experience and Expertise
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  • 07 Jun 2016
  • Op-Ed

Can Brand Trump Win a Presidency?

Dukakis: "We put all the hate groups into one pot and let it boil." That brings us back to the messenger. Anger attracts, but does it sell? Clearly, Trump's marketing has worked on some levels. Hillary Clinton has 3.5M Facebook... View Details
Keywords: by John A. Quelch; Advertising; Media & Broadcasting
  • 14 Apr 2014
  • Research & Ideas

Difficulties for Women Bridging Racial, Generational, and Global Divides

the news network for suggesting that black females would cast votes based on gender or race rather on candidates' political platforms. During that same period, Oprah Winfrey endorsed Obama for president, angering many of her female fans.... View Details
Keywords: by Carmen Nobel
  • January 2008
  • Article

Do Well by Doing Good? Don't Count on It

By: Joshua D. Margolis, Hillary Anger Elfenbein and James P. Walsh
Research over 35 years shows only a weak link between socially responsible corporate behavior and good financial performance. However, there's no evidence of risk in doing good, only in being exposed for misdeeds. View Details
Keywords: Values and Beliefs; Profit; Corporate Social Responsibility and Impact; Performance Effectiveness; Behavior
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  • 10 Aug 2011
  • Research & Ideas

HBS Faculty Views on Debt Crisis

blame game engulfed politicians and S&P itself. In the midst of all this angst, four Harvard Business School faculty members offer their views on what went wrong and what needs to be done to right the US ship of state. bo Becker, Assistant Professor Of Business... View Details
Keywords: by Staff
  • 28 Jun 2010
  • HBS Case

Cincinnati Children’s Hospital Medical Center

hospital staff tackled the situation head-on, finding that the data galvanized families rather than angering them. The clinic went on to change its processes and communications based on input from seventeen patient-parent team members.... View Details
Keywords: by Julia Hanna; Health
  • 06 Jul 2009
  • Research & Ideas

Conducting Layoffs: ’Necessary Evils’ at Work

people in our study experienced an intense mix of emotions when performing these tasks. These emotions included sympathy, sadness, guilt, shame, anxiety, and even anger at times. A second unanticipated pattern emerged in our data: Many... View Details
Keywords: by Martha Lagace
  • 08 Nov 2017
  • Research & Ideas

Handgun Waiting Periods Prevent Hundreds of Homicides Each Year

allow people to act on temporary emotions and impulses. (A recent paper by David Card and Gordon Dahl shows a 10 percent spike in domestic violence immediately after a local National Football League team suffers an upset loss, highlighting the link between flashes of... View Details
Keywords: by Dina Gerdeman
  • 09 Feb 2010
  • First Look

First Look: Feb. 9

http://www.e-elgar.co.uk/Bookentry_Main.lasso?id=13257 Too Many Cooks Spoil the Broth: How High Status Individuals Decrease Group Effectiveness Authors:Boris Groysberg, Jeffrey T. Polzer, and Hillary Anger Elfenbein... View Details
Keywords: Martha Lagace
  • 20 Sep 2016
  • First Look

September 20, 2016

widened. By 2015, 20 business groups—nearly all family owned—controlled one in four listed companies through corporate pyramids. Public anger over the high cost of living, which many believed was due to a lack of competition, led to a... View Details
Keywords: Sean Silverthorne
  • 20 Sep 2006
  • Research & Ideas

The Power of Ordinary Practices

trivial, mundane, day-by-day things that leaders do and say can have an enormous impact. My guess is that a lot of leaders have very little sense of the impact that they have. That's particularly true of the negative behaviors. I don't think that the ineffective team... View Details
Keywords: Re: Teresa M. Amabile
  • 20 Jul 2016
  • Research & Ideas

Airplane Design Brings Out the Class Warfare in Us All

expressing strong anger (36.3 percent of incidents in first class versus 27.8 percent in economy). Economy incidents were more likely to involve emotional outbursts (6.2 percent of incidents in economy versus 2.2 percent in first class).... View Details
Keywords: by Dina Gerdeman; Air Transportation; Sports; Travel
  • 20 Jan 2017
  • Research & Ideas

Here’s How Businessman Trump Is Likely to Approach the Presidency

clear that inciting such animosity — and indeed hatred — among certain groups of Americans toward their fellow citizens will serve our country well. Certainly, history offers no such assurances. In fact, leaders who have risen to power by relying heavily on collective... View Details
Keywords: by Christina Pazzanese
  • 24 Sep 2001
  • Research & Ideas

Why the Internet Doesn’t Change Everything

angered his superiors in Rome. So he went to Partenia—virtually. One year after his dismissal, Gaillot launched the world's first "virtual diocese." Named Partenia, it is a site for liberal Catholics, a "place of... View Details
Keywords: by Debora L. Spar
  • 08 May 2006
  • Research & Ideas

The Cost of Cutting in Line

violates the norm. From a social point of view, this is quite ingenious. In groups with helping norms, there will always be some people who try to exploit the friendliness of others. The anger displayed in the experiment protects the... View Details
Keywords: by Sean Silverthorne
  • 16 Dec 2008
  • First Look

First Look: December 16, 2008

with anger when others show themselves not to be minimally altruistic. With heterogeneous agents, this can account for the experimental results of ultimatum and dictator games. Moreover, it can account for the surprisingly large fraction... View Details
Keywords: Sean Silverthorne
  • 20 Feb 2008
  • First Look

First Look: February 20, 2008

information to maximize their consumption-based utility. Emotionally, prices can induce regret and anger among consumers. The optimal responses of firm's prices to these reactions can explain why firms charge prices below marginal cost... View Details
Keywords: Martha Lagace
  • 27 Jan 2009
  • First Look

First Look: January 27, 2009

change effort is doomed. Kotter reveals the insidious nature of complacency in all its forms and guises. In this exciting new book, Kotter explains: How to go beyond "the business case" for change to overcome the fear and anger... View Details
Keywords: Martha Lagace
  • 19 Jan 2021
  • In Practice

Leadership Advice for Biden: Restore a Sense of Calm

it’s the people’s Justice Department.” A positive tone at the top can chip away at hardened partisanship by exemplifying inclusiveness and refusing to give in to anger and blame, which are unproductive emotions anyway. Pluralism, the... View Details
Keywords: by Dina Gerdeman

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