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A Sense of Urgency
Most organizational change initiatives fail spectacularly (at worst) or deliver lukewarm results (at best). In his... View Details- May 2007
- Article
Inner Work Life: Understanding the Subtext of Business Performance
By: Teresa M. Amabile and Steven J. Kramer
Anyone in management knows that employees have their good days and their bad days and that, for the most part, the reasons for their ups and downs are unknown. Most managers simply shrug their shoulders at this fact of work life. But does it matter, in terms of... View Details
- 21 Nov 2023
- Research & Ideas
Employee Negativity Is Like Wildfire. Manage It Before It Spreads.
at the same time not making too much of what might be a passing emotion, says Goldenberg. “They might frame it like people's [expressions of] anger are often fleeting. So that's how we should think about them, not as things that define... View Details
Keywords: by Kristen Senz
- Web
Curriculum - Case Method Project
Congressional investigation into the banking sector that took place in the depths of the Great Depression, amid intense public suspicion and anger toward leading financial institutions. It covers the first two years of Franklin Delano... View Details
- 01 Mar 2024
- News
In Harmony
Kim at Seoul’s government-built Hoehyeon “Citizens’ Apartments.” Opened in 1970, it stands as a reminder of a Korea from a very different era. Like so many South Koreans of a certain age, Michael ByungJu Kim (MBA 1990) lives in a country where the past lingers,... View Details
- Web
Skydeck - Alumni
of a growing trend of global consumer technology companies created in Asia—not just powered by it Well Said Anada Lakra’s (MBA 2021) startup helps non-native speakers master the art of the English language Making Peace with Anger How... View Details
- 05 Dec 2016
- Research & Ideas
How To Deceive Others With Truthful Statements (It's Called 'Paltering,' And It's Risky)
lie. But they also gave the wrong impression,” she says. “And the people who are deceived have a strong reaction. They code the people as liars and actually keep their anger with them for the entire semester. Being lied to produces very... View Details
Keywords: by Dina Gerdeman
- 07 Feb 2017
- Research & Ideas
The Right Way to Cry in Front of Your Boss
frustration or sadness. Wolf differentiates those expressions from anger directed at others. In the paper Managing Perceptions of Distress at Work: Reframing Emotion as Passion, published in the November 2016 issue of Organizational... View Details
Keywords: by Roberta Holland
- 13 Jul 2021
- Research & Ideas
Outrage Spreads Faster on Twitter: Evidence from 44 News Outlets
“There are high-arousal emotions, like anger and excitement, which are often more engaging than low-arousal emotions, like sadness or calmness, but this is more prevalent in Western societies where high-arousal emotions are more prevalent... View Details
- 2008
- Working Paper
The Ontological Foundations of Leadership and Performance: Being a Leader, and the Effective Exercise of Leadership, A New Model
By: Werner Erhard, Michael C. Jensen, Steve Zaffron and Kari L. Granger
This paper is the (pre-course) introduction document to an experimental course developed by the authors and taught at the U. of Rochester Simon School of Business. The intention of the course is to leave the participants actually being leaders and being able to... View Details
- 31 Mar 2008
- HBS Case
JetBlue’s Valentine’s Day Crisis
from taking off.) That day, only seventeen of JetBlue's 156 scheduled departures left JFK, a fact that caused ripple effects throughout the system and displaced crew and aircraft. In subsequent days, JetBlue management canceled more and more flights, View Details
- October 2003
- Case
Henry Tam and the MGI Team
By: Jeffrey T. Polzer, Ingrid Vargas and Hillary Anger Elfenbein
Within a short time frame, seven diverse team members assemble to write a business plan for a new company and struggle to define their roles, make decisions together, and resolve conflict. Henry Tam, a second-year Harvard MBA student, who joins an aspiring start-up... View Details
- 30 Jun 2014
- Lessons from the Classroom
The Role of Emotions in Effective Negotiations
which was a recipe for disaster." Wasynczuk learned to enter into contract talks with a smile—and to rationalize away his own anger when a deal couldn't be struck. "If an agent was being greedy with me, they were probably being... View Details
- Web
Our Values | About
acknowledging that antisemitism exists on our campus, and stating unequivocally there is no place for it here. We have a strong and deeply valued Jewish and Israeli community at Harvard Business School. In recent days, many have shared with me their View Details
- Portrait Project
Neda Navab
The black and white photo of my grandparents' wedding captures two strangers – a bride, hooked into a stiff corset gown, and a groom, rigid in a starched tuxedo – timidly posing beside each other. They were not in love. Angered by the... View Details
- 06 Jul 2016
- What Do You Think?
How Do We Pay for the Costs of Globalization?
decision was announced captures the despair and anger of the workers to be displaced. It also captures a management team trying to act reasonably by giving workers a rare one-year notice of the move—but doing so with a tin ear. For... View Details
- 31 May 2004
- Research & Ideas
How Team Leaders Show Support–or Not
the creative ideas the team might have generated if given more latitude. Without that creative thinking, the team's performance suffered, likely reinforcing James's basic tendency to micromanage and closely monitor individual team members. That micromanaging and... View Details
Keywords: by Martha Lagace
- 11 Mar 2024
- News
In Harmony
recommendation? Put this in a drawer and start anew when you have more to say. “I took it personally; but that’s what I did. In hindsight, she was right. Recently, when I went back and looked at it, I found myself admiring the energy and the View Details
- 08 Oct 2008
- Research & Ideas
Book Excerpt: A Sense of Urgency
strongly connected to real business problems, they may suspect sabotage or lunacy, both of which can create anger and not a steely determination to act fast and win. The crisis-creating strategy not only fails but makes matters worse.... View Details
Keywords: by John P. Kotter
- 12 Nov 2019
- Research & Ideas
Corporate Innovation Increasingly Benefits from Government Research
shrinking human services than the long-term benefits of research spending, whose outcomes might be years away. “Voters don’t get as angered about such cuts.” The research can’t predict what would happen if the US government slashed... View Details
Keywords: by Michael Blanding