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Show Results For
- All HBS Web
(104)
- News (18)
- Research (65)
- Events (1)
- Multimedia (1)
- Faculty Publications (38)
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- May 2022 (Revised June 2024)
- Case
LOOP: Driving Change in Auto Insurance Pricing
By: Elie Ofek and Alicia Dadlani
John Henry and Carey Anne Nadeau, co-founders and co-CEOs of LOOP, an insurtech startup based in Austin, Texas, were on a mission to modernize the archaic $250 billion automobile insurance market. They sought to create equitably priced insurance by eliminating pricing... View Details
Keywords: AI and Machine Learning; Technological Innovation; Equality and Inequality; Prejudice and Bias; Growth and Development Strategy; Customer Relationship Management; Price; Insurance Industry; Financial Services Industry
Ofek, Elie, and Alicia Dadlani. "LOOP: Driving Change in Auto Insurance Pricing." Harvard Business School Case 522-073, May 2022. (Revised June 2024.)
- 27 Feb 2018
- First Look
First Look at New Research and Ideas, February 27, 2018
entrepreneurs are known to raise higher levels of funding than their female counterparts, but the underlying mechanism for this funding disparity remains contested. Drawing upon Regulatory Focus Theory, we propose that the gap originates with a gender View Details
Keywords: Sean Silverthorne
- 08 Apr 2014
- First Look
First Look: April 8
Lee, Charles M.C., Paul Ma, and Charles C.Y. Wang Abstract—Applying a "co-search" algorithm to Internet traffic at the SEC's EDGAR website, we develop a novel method for identifying economically related peer firms. Our results... View Details
Keywords: Sean Silverthorne
- 10 Feb 2020
- In Practice
6 Ways That Emerging Technology Is Disrupting Business Strategy
Economic Research. 3. Algorithms are changing the pricing game “Firms are increasingly using pricing algorithms to set prices, especially in online markets. Pricing View Details
Keywords: by Danielle Kost
- 07 Feb 2022
- Research & Ideas
Digital Transformation: A New Roadmap for Success
algorithms can lead to unintended bias that harms certain employees and customers, and the company’s reputation (a bias story can go viral on social media within minutes). 5.... View Details
- 19 Jan 2023
- Research & Ideas
What Makes Employees Trust (vs. Second-Guess) AI?
When an algorithm recommends ways to improve business outcomes, do employees trust it? Conventional wisdom suggests that understanding the inner workings of artificial intelligence (AI) can raise confidence in such programs. Yet, new... View Details
Keywords: by Rachel Layne
- 12 Apr 2022
- Research & Ideas
Swiping Right: How Data Helped This Online Dating Site Make More Matches
we had no real idea what would prevail. So, this is where the scientific mystery lies,” he says. Applying dating algorithms to other industries, cautiously Platonic platforms could follow similar, industry-appropriate revelation models.... View Details
Keywords: by Kara Baskin
- 28 Jul 2020
- Research & Ideas
Racism and Digital Design: How Online Platforms Can Thwart Discrimination
inclusive design choices in a forthcoming article in the journal Marketing Intelligence Review. What follows is a condensed version: Build awareness. Digital platform builders must recognize how their design choices and algorithms can... View Details
- 03 May 2023
- Research & Ideas
Why Confronting Racism in AI 'Creates a Better Future for All of Us'
share research on the intersection of race and capitalism—specifically, on race and technology since we live in the age of the digital transition and race is inherently embedded in algorithms and code simply because of who created the... View Details
Keywords: by Barbara DeLollis
- 26 Jul 2022
- Research & Ideas
Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews
information. As such, the professors devised an algorithm to identify how review text on Yelp is associated with regulatory inspections. They found that food handling violations are predicted by words like “sick” and “nauseous,” while the... View Details
- 28 Jan 2013
- Research & Ideas
Helping Yelp Create More Accurate Reviews
information on sites such as Yelp, eBay, and TripAdvisor. The framework relies on an algorithm set up to tackle bias inherent in reviews by taking into account reviewers who vary in accuracy, stringency, and... View Details
- 11 Apr 2017
- First Look
First Look at New Research, April 11
biased forecasts for potential future employers are more likely to face favorable career outcomes and bank executives appear to profit from the analysts' bias since the bias is associated with higher levels... View Details
- 08 Aug 2023
- Research & Ideas
The Rise of Employee Analytics: Productivity Dream or Micromanagement Nightmare?
of transparency is a tricky one. For instance, some algorithms are reaching levels of complexity that are challenging to explain, and even good explanations of models can quickly become outdated. When View Details
Keywords: by Ben Rand
- 20 Mar 2018
- First Look
First Look at New Research and Ideas, March 20, 2018
March 2018 Review of Economics and Statistics Scraped Data and Sticky Prices By: Cavallo, Alberto Abstract—I use daily prices collected from online retailers in five countries to study the impact of measurement bias on three common price... View Details
Keywords: Sean Silverthorne
- 26 Jan 2016
- First Look
January 26, 2016
when cities can tolerate risk and when there is enough labor with low opportunity costs. We also report on an inexpensive Boston-based restaurant tournament, which yielded algorithms that proved reasonably accurate when tested... View Details
Keywords: Sean Silverthorne
- 27 Jun 2024
- Research & Ideas
Gen AI Marketing: How Some 'Gibberish' Code Can Give Products an Edge
into providing harmful information – e.g., instructions on how to build a bomb. Their prior work focuses on designing algorithms to defend against those attacks, which take the form of prompts that cause LLMs to bypass their safety... View Details
- 17 Jan 2017
- First Look
First Look at New Research: January 17
we test the prediction that novel rituals—arbitrary hand and body gestures enacted in a stereotypical and repeated fashion—can impact intergroup bias in newly formed groups. In four studies, participants practiced novel rituals at home... View Details
Keywords: Sean Silverthorne
- 13 Dec 2016
- First Look
December 13, 2016
racial, gender, and other forms of bias that affect the off-line world. And in the early days of Internet commerce, the relative anonymity of transactions did make it harder for participants to discriminate. But as listings began to... View Details
Keywords: Carmen Nobel
- 23 Apr 2019
- First Look
New Research and Ideas, April 23, 2019
points daily. But it's hard to acquire new customer groups when algorithms have a bias to replicate the tastes on which they are trained. Purchase this case:https://hbsp.harvard.edu/product/919413-PDF-ENG... View Details
Keywords: Dina Gerdeman
- 19 Mar 2019
- First Look
New Research and Ideas, March 19, 2019
innovations might impact—and be impacted by—workers, consumers, organizations, and society. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55845 March 2019 Organizational Behavior and Human Decision Processes Choice Architects Reveal a View Details
Keywords: Dina Gerdeman