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- All HBS Web
(194)
- News (66)
- Research (100)
- Multimedia (2)
- Faculty Publications (37)
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- 08 Sep 2008
- HBS Case
The Value of Environmental Activists
There are many methods, most financial, to measure the success of companies in meeting goals. But the question becomes a lot harder at Harvard Business School when MBAs are challenged to measure the efforts of environmental organizations like Greenpeace and the World... View Details
- 17 Dec 2008
- Lessons from the Classroom
‘Ted Levitt Changed My Life’
MBA student, Shapiro visited Levitt to consult about a possible career path in manufacturing. "It was the second time I went to see him," he recalls, "and Ted was visibly nervous. He said, 'Your voice. Your voice has a pleading View Details
- October 1986 (Revised March 1989)
- Case
Singapore Airlines (A)
New competition has led to doubts about Singapore Airlines' excellent reputation for in-flight services. The key to maintaining or improving service is the attitude and proficiency of the cabin crews. The company now discovers that there may be problems in this group.... View Details
Hart, Christopher. "Singapore Airlines (A)." Harvard Business School Case 687-022, October 1986. (Revised March 1989.)
- 20 Apr 2020
- Book
Why COVID-19 Raises the Stakes for Healthy Buildings
office building most likely will not return to “normal.” Even before the pandemic struck, there were plenty of reasons to be concerned about air quality and ventilation in the buildings where we live and... View Details
- 03 Jun 2020
- Research & Ideas
Who Guarantees Your Workplace Is Safe for Return?
and filtration effectiveness. We have seen many organizations pinch pennies to save on electricity charges or filter-replacement expenses, at the cost of thousands of dollars in lost time, reduced productivity, and suboptimal indoor air... View Details
- 10 Oct 2007
- Research & Ideas
“Blank” Inside: Branding Ingredients
the quality of what's inside. We need the assurance of the Sunkist brand. A variant on this theme is ingredient branding: putting the brand of an ingredient on the outside of a product to increase its appeal. When is the provider of the... View Details
- 04 Dec 2000
- What Do You Think?
Have We Overdone Deregulation and Privatization?
maintains that the impact on consumers is complex. Sometimes consumers are winners and sometimes losers. And sometimes they're both, as in the case of lower prices for air travel of inferior quality "on... View Details
Keywords: by James Heskett
- 16 Oct 2013
- Op-Ed
Response to Readers: Combating Climate Change with Nuclear Power and Fracking
With more than 7,500 views and 180-plus tweets, I want to thank everyone for taking the time to read the original HBS Working Knowledge piece, The Case for Combating Climate Change with Nuclear Power and Fracking, and, in particular, for sharing your thoughts with one... View Details
- 15 Aug 2005
- HBS Case
Classic Cases Live On at HBS
fledgling New Jersey protective-packaging company. Under his leadership, Sealed Air soon became known for its quality products and technological innovation. By the time Dunphy stepped down as company... View Details
Keywords: by Garry Emmons
- 02 Dec 2019
- What Do You Think?
How Does a Company like Boeing Respond to Intense Competitive Pressure?
quality issue. Do we need a kind of corporate “Jidoka rule” that calls a “stop,” examines behavior, preserves “voice,” encourages respect, and leads to learning between elements of the organization with different interests and goals? What... View Details
- 13 Mar 2012
- First Look
First Look: March 13
Abstract Governments and other organizations often outsource activities to achieve cost savings from market competition. Yet such benefits are often accompanied by poor quality resulting from moral hazard, which can be particularly... View Details
Keywords: Sean Silverthorne
- 21 Apr 2003
- Research & Ideas
Are Crummy Products Your Next Growth Opportunity?
cameras are almost expendable devices, offering much less quality but good enough to be incorporated into cell phones and PDAs reaching mass markets. Solar cells met limited success as alternative energy sources to the power grid, but... View Details
Keywords: by Sean Silverthorne
- 25 May 2020
- Research & Ideas
Has Occupational Licensing Outlived Its Usefulness?
service provider has a license, their hiring decision is still more driven by price and online reviews than the quality assurance that comes with licensing. New research shows that tougher licensing requirements reduce the pool of... View Details
- 12 Nov 2008
- First Look
First Look: November 12, 2008
selective annexation using a specific policy rule, I find that areas which experienced direct rule have significantly lower levels of access to schools, health centers, and roads in the post-colonial period. I find evidence that the View Details
Keywords: Martha Lagace
- 15 Jul 2002
- Research & Ideas
Going Green Makes Good Business Sense
Twenty-five years ago, the average businessperson did not need to think too much about the environment. Although there was concern over clean air and water, safe food, and an intact ozone layer, people didn't summon the words "the... View Details
Keywords: by Martha Lagace
- 30 Oct 2018
- First Look
New Research and Ideas, October 30, 2018
https://www.hbs.edu/faculty/Pages/item.aspx?num=54546 Product Quality and Entering Through Tying: Experimental Evidence By: Kim, Hyunjin, and Michael Luca Abstract—Dominant platform businesses often develop products in adjacent markets to... View Details
Keywords: Dina Gerdeman
- 30 May 2007
- Research & Ideas
Health Care Under a Research Microscope
players, poor customer service, and regional variations in quality of care. "By virtually any standard, it's an underperforming industry," says Richard Hamermesh, faculty chair of Harvard Business School's recently formed... View Details
- 23 Jun 2003
- Research & Ideas
Psychology, Pathology, and the CEO
without informing other departments, leading to waste and duplication. Respect among peers declined. Employees regularly went to the press to air grievances, reinforcing the BBC's culture of blame.— Rosabeth Moss Kanter BBC: In 1999, the... View Details
Keywords: by Rosabeth Moss Kanter
- 05 Jun 2000
- What Do You Think?
What’s Happening to Our Patience?
encourage Shell Oil to test Smart-Pump, an automated device providing a two-minute fill while allowing the driver to remain in the car. It appears that we are well on our way to "drive through" refueling without stopping, a concept the View Details
Keywords: by James Heskett
- 08 Dec 2015
- First Look
December 8, 2015
quality and efficiency. The introduction of this transparency contributed to a 22.2% increase in customer-reported quality and reduced throughput times by 19.2%. Laboratory studies revealed that customers... View Details
Keywords: Sean Silverthorne