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  • All HBS Web  (194)
    • News  (66)
    • Research  (100)
    • Multimedia  (2)
  • Faculty Publications  (37)

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  • All HBS Web  (194)
    • News  (66)
    • Research  (100)
    • Multimedia  (2)
  • Faculty Publications  (37)
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  • 08 Sep 2008
  • HBS Case

The Value of Environmental Activists

There are many methods, most financial, to measure the success of companies in meeting goals. But the question becomes a lot harder at Harvard Business School when MBAs are challenged to measure the efforts of environmental organizations like Greenpeace and the World... View Details
Keywords: by Sarah Jane Gilbert; Energy; Utilities
  • 17 Dec 2008
  • Lessons from the Classroom

‘Ted Levitt Changed My Life’

MBA student, Shapiro visited Levitt to consult about a possible career path in manufacturing. "It was the second time I went to see him," he recalls, "and Ted was visibly nervous. He said, 'Your voice. Your voice has a pleading View Details
Keywords: by Julia Hanna; Education; Retail
  • October 1986 (Revised March 1989)
  • Case

Singapore Airlines (A)

New competition has led to doubts about Singapore Airlines' excellent reputation for in-flight services. The key to maintaining or improving service is the attitude and proficiency of the cabin crews. The company now discovers that there may be problems in this group.... View Details
Keywords: Quality; Service Operations; Employees; Air Transportation Industry; Singapore
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Hart, Christopher. "Singapore Airlines (A)." Harvard Business School Case 687-022, October 1986. (Revised March 1989.)
  • 20 Apr 2020
  • Book

Why COVID-19 Raises the Stakes for Healthy Buildings

office building most likely will not return to “normal.” Even before the pandemic struck, there were plenty of reasons to be concerned about air quality and ventilation in the buildings where we live and... View Details
Keywords: by Kristen Senz; Real Estate; Health
  • 03 Jun 2020
  • Research & Ideas

Who Guarantees Your Workplace Is Safe for Return?

and filtration effectiveness. We have seen many organizations pinch pennies to save on electricity charges or filter-replacement expenses, at the cost of thousands of dollars in lost time, reduced productivity, and suboptimal indoor air... View Details
Keywords: by John Macomber and Joseph Allen; Real Estate
  • 10 Oct 2007
  • Research & Ideas

“Blank” Inside: Branding Ingredients

the quality of what's inside. We need the assurance of the Sunkist brand. A variant on this theme is ingredient branding: putting the brand of an ingredient on the outside of a product to increase its appeal. When is the provider of the... View Details
Keywords: by John Quelch; Aerospace; Consumer Products
  • 04 Dec 2000
  • What Do You Think?

Have We Overdone Deregulation and Privatization?

maintains that the impact on consumers is complex. Sometimes consumers are winners and sometimes losers. And sometimes they're both, as in the case of lower prices for air travel of inferior quality "on... View Details
Keywords: by James Heskett
  • 16 Oct 2013
  • Op-Ed

Response to Readers: Combating Climate Change with Nuclear Power and Fracking

With more than 7,500 views and 180-plus tweets, I want to thank everyone for taking the time to read the original HBS Working Knowledge piece, The Case for Combating Climate Change with Nuclear Power and Fracking, and, in particular, for sharing your thoughts with one... View Details
Keywords: by Joe Lassiter; Energy; Utilities
  • 15 Aug 2005
  • HBS Case

Classic Cases Live On at HBS

fledgling New Jersey protective-packaging company. Under his leadership, Sealed Air soon became known for its quality products and technological innovation. By the time Dunphy stepped down as company... View Details
Keywords: by Garry Emmons
  • 02 Dec 2019
  • What Do You Think?

How Does a Company like Boeing Respond to Intense Competitive Pressure?

quality issue. Do we need a kind of corporate “Jidoka rule” that calls a “stop,” examines behavior, preserves “voice,” encourages respect, and leads to learning between elements of the organization with different interests and goals? What... View Details
Keywords: by James Heskett; Air Transportation
  • 13 Mar 2012
  • First Look

First Look: March 13

Abstract Governments and other organizations often outsource activities to achieve cost savings from market competition. Yet such benefits are often accompanied by poor quality resulting from moral hazard, which can be particularly... View Details
Keywords: Sean Silverthorne
  • 21 Apr 2003
  • Research & Ideas

Are Crummy Products Your Next Growth Opportunity?

cameras are almost expendable devices, offering much less quality but good enough to be incorporated into cell phones and PDAs reaching mass markets. Solar cells met limited success as alternative energy sources to the power grid, but... View Details
Keywords: by Sean Silverthorne
  • 25 May 2020
  • Research & Ideas

Has Occupational Licensing Outlived Its Usefulness?

service provider has a license, their hiring decision is still more driven by price and online reviews than the quality assurance that comes with licensing. New research shows that tougher licensing requirements reduce the pool of... View Details
Keywords: by Martha Lagace; Service
  • 12 Nov 2008
  • First Look

First Look: November 12, 2008

selective annexation using a specific policy rule, I find that areas which experienced direct rule have significantly lower levels of access to schools, health centers, and roads in the post-colonial period. I find evidence that the View Details
Keywords: Martha Lagace
  • 15 Jul 2002
  • Research & Ideas

Going Green Makes Good Business Sense

Twenty-five years ago, the average businessperson did not need to think too much about the environment. Although there was concern over clean air and water, safe food, and an intact ozone layer, people didn't summon the words "the... View Details
Keywords: by Martha Lagace
  • 30 Oct 2018
  • First Look

New Research and Ideas, October 30, 2018

https://www.hbs.edu/faculty/Pages/item.aspx?num=54546 Product Quality and Entering Through Tying: Experimental Evidence By: Kim, Hyunjin, and Michael Luca Abstract—Dominant platform businesses often develop products in adjacent markets to... View Details
Keywords: Dina Gerdeman
  • 30 May 2007
  • Research & Ideas

Health Care Under a Research Microscope

players, poor customer service, and regional variations in quality of care. "By virtually any standard, it's an underperforming industry," says Richard Hamermesh, faculty chair of Harvard Business School's recently formed... View Details
Keywords: by Sean Silverthorne; Health; Biotechnology
  • 23 Jun 2003
  • Research & Ideas

Psychology, Pathology, and the CEO

without informing other departments, leading to waste and duplication. Respect among peers declined. Employees regularly went to the press to air grievances, reinforcing the BBC's culture of blame.— Rosabeth Moss Kanter BBC: In 1999, the... View Details
Keywords: by Rosabeth Moss Kanter
  • 05 Jun 2000
  • What Do You Think?

What’s Happening to Our Patience?

encourage Shell Oil to test Smart-Pump, an automated device providing a two-minute fill while allowing the driver to remain in the car. It appears that we are well on our way to "drive through" refueling without stopping, a concept the View Details
Keywords: by James Heskett
  • 08 Dec 2015
  • First Look

December 8, 2015

quality and efficiency. The introduction of this transparency contributed to a 22.2% increase in customer-reported quality and reduced throughput times by 19.2%. Laboratory studies revealed that customers... View Details
Keywords: Sean Silverthorne
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