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Show Results For
- All HBS Web
(3,672)
- People (17)
- News (1,444)
- Research (1,463)
- Events (4)
- Multimedia (5)
- Faculty Publications (552)
- 01 Sep 2015
- News
Support for a Common Theme
support its success. We are, after all, One Harvard." Patty and Lincoln Benet (both MBA 1989), members of HBS’s Global Leaders Circle and View Details
- 01 Jun 2008
- News
Goldman Supports Case Method
from top business schools in emerging markets in 2000. Since then, more than 1,000 faculty from Latin America, China, Africa, and Central Europe have participated. Goldman’s support is part of its 10,000... View Details
- 17 Jan 2019
- Research & Ideas
Why Business Should Support Employees Who Are Caregivers
supporting caregivers a critical talent management issue, according to a new report, The Caring Company: How Employers Can Cut Costs and Boost Productivity by Helping Employees Manage Caregiving Needs, by... View Details
- June 2004 (Revised July 2005)
- Case
Procter & Gamble: Global Business Services
By: Thomas J. DeLong, Warren Brackin, Alex Cabanas, Phil Shellhammer and David L. Ager
Dave Walker, vice-president of business service opportunities and chairman of the governance team at Procter & Gamble, must decide what to do with P&G's 5,700 employee Global Business Services (GBS) group. GBS brought together internal services such as finance,... View Details
Keywords: Business Units; Change Management; Decision Making; Globalized Firms and Management; Job Cuts and Outsourcing; Organizational Design
DeLong, Thomas J., Warren Brackin, Alex Cabanas, Phil Shellhammer, and David L. Ager. "Procter & Gamble: Global Business Services." Harvard Business School Case 404-124, June 2004. (Revised July 2005.)
- June 1993
- Case
Laura Ashley (A): Creating a World Class Service Organization in Support of a Global Brand & Federal Express
By: Shoshana Zuboff
Keywords: Service Operations; Customer Focus and Relationships; Performance Effectiveness; Apparel and Accessories Industry
Zuboff, Shoshana. "Laura Ashley (A): Creating a World Class Service Organization in Support of a Global Brand & Federal Express." Harvard Business School Case 493-018, June 1993.
- 22 Dec 2016
- Op-Ed
The Small Business Administration is a Model for How to Drive Economic Growth
eliminating SBA programs. Rather, it was an ambitious plan to make it easier for constituencies, like small businesses, to access the programs and services that are in place to help them. “The SBA is perhaps... View Details
Keywords: by Karen Mills
- 07 Nov 2014
- News
Taylor Swift and the Economics of Music as a Service
- 14 Sep 2015
- News
Rewriting the Rules of Service Competition
- 2016
- Working Paper
The U.S. Chamber of Commerce and the Modern Administrative State, 1912–1925: Trade Associations, Codes of Fair Competition, and State Building
By: Laura Phillips Sawyer
From its founding in 1912 through the interwar years, the Chamber's history shows a persistent preoccupation with progressive economics and policy-making. Rather than flouting the new ideas of institutional economics, which favored federal regulators overseeing data... View Details
Phillips Sawyer, Laura. "The U.S. Chamber of Commerce and the Modern Administrative State, 1912–1925: Trade Associations, Codes of Fair Competition, and State Building." Harvard Business School Working Paper, No. 16-085, February 2016.
- March 1988 (Revised September 1993)
- Case
United Services Automobile Association (USAA)
Under the leadership of Robert F. McDermott, USAA has been transformed from a property and casualty insurance company with $200 million in assets in the late 1960s to a $11 billion financial services empire in 1988. The case illustrates the value of having a CEO drive... View Details
Keywords: Business or Company Management; Leadership; Information Technology; Financial Services Industry; Financial Services Industry; United States
Vitale, Michael R. "United Services Automobile Association (USAA)." Harvard Business School Case 188-102, March 1988. (Revised September 1993.)
- Web
Research Computing Services
Personalized support for the HBS community on topics ranging from AI & advanced statistical analyses to high performance computing. Services Statistical & Data Services RCS... View Details
- 30 Nov 2018
- What Do You Think?
What’s the Best Administrative Approach to Climate Change?
Summing Up: Should a 'Montreal Protocol' for Administering Global Warming Be Pursued? Climate change and how to manage it is a daunting subject. Nevertheless, several readers of this month’s column were willing to venture a model or two for administering a system... View Details
- Web
Statistical & Data Services - Research Computing Services
About Us Statistical & Data Services 4ms Research Computing Services (RCS) provides statistical and data services for the HBS research community,... View Details
- 01 Sep 2020
- Blog Post
6 Ways to Support COVID-Weary Employees
interconnected global community. So disease threats such as COVID-19 need to be recognized as part of the current work-scape and systematically addressed,” says Harvard Business School Assistant Professor of Business View Details
Keywords: All Industries
- 01 Dec 2004
- News
Wyss Gift Supports HBS Doctoral Programs
HBS has received a $25 million gift to support doctoral programs from Hansjoerg Wyss (MBA ’65), an entrepreneur who built Synthes, Inc., into a leading international medical-device company specializing in orthopedic instruments View Details
- Web
Career Research Support | Baker Library
Career Research Support Use Baker Library to accelerate your career research and professional development. Whether you are exploring a new industry, creating a list of potential employers, prepping for an... View Details
- 01 Jun 2003
- News
Batten Gift to Support Residential Campus
Frank Batten, a member of the MBA Class of 1952, has made an extraordinary $32 million gift to HBS. The gift — one of the largest in the School’s history — will support the renewal and enhancement of the... View Details
Keywords: Jeffrey L. Cruikshank
- December 2005 (Revised October 2006)
- Case
Pharmacy Service Improvement at CVS (A)
CVS's retail pharmacy operations are functioning poorly and dissatisfying customers. Many customers are defecting as a result. A pharmacy service improvement team has documented the current prescription fulfillment process, its exception rates, and the problems... View Details
Keywords: Information Technology; Performance Improvement; Business Processes; Retail Industry; Pharmaceutical Industry; United States
McAfee, Andrew P. "Pharmacy Service Improvement at CVS (A)." Harvard Business School Case 606-015, December 2005. (Revised October 2006.)
- 01 Jun 2003
- News
Rock Gift to Support Entrepreneurial Studies
(MBA ’84), chair, HBSA/NC; Toni Rembe Rock; Rock; Dean Clark; Ann Peckenpaugh (MBA ’80), HBSA/NC Executive Committee; Nelson; and HBS professor Howard Stevenson. Legendary venture capitalist Arthur Rock (MBA ’51) has made an unprecedented... View Details