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Show Results For
- All HBS Web
(2,038)
- People (4)
- News (556)
- Research (835)
- Events (4)
- Multimedia (7)
- Faculty Publications (175)
- 2020
- Working Paper
Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach
By: Eva Ascarza
The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ across customers. Only by understanding customer heterogeneity, firms can... View Details
Keywords: Customer Management; Targeting; Deep Exponential Families; Probabilistic Machine Learning; Cold Start Problem; Customer Relationship Management; Customer Value and Value Chain; Consumer Behavior; Analytics and Data Science; Mathematical Methods; Retail Industry
Padilla, Nicolas, and Eva Ascarza. "Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach." Harvard Business School Working Paper, No. 19-091, February 2019. (Revised May 2020. Accepted at the Journal of Marketing Research.)
- 31 Jul 2013
- Working Paper Summaries
Learning from Double-Digit Growth Experiences
Keywords: by Eric D. Werker
- November 2023
- Case
Open Source Machine Learning at Google
Set in early 2023, the case exposes students to the challenges of managing open source software at Google. The case focuses on the challenges for Alex Spinelli, Vice President of Product Management for Core Machine Learning. He must set priorities for Google’s efforts... View Details
Keywords: Decision Choices and Conditions; Technological Innovation; Open Source Distribution; Strategy; AI and Machine Learning; Applications and Software; Technology Industry; United States
Greenstein, Shane, Martin Wattenberg, Fernanda B. Viégas, Daniel Yue, and James Barnett. "Open Source Machine Learning at Google." Harvard Business School Case 624-015, November 2023.
- 08 Sep 2016
- Blog Post
4 Unexpected Things I Learned at HBS
day-out with the extraordinary people who have surrounded me for the last two years. As I ready for my move to Chicago for my next adventure, I wanted to share a few things that I’ve learned during my time here. 1. I View Details
- Web
Middle East & North Africa - Global Activities 2021
contracts required the payment of bribes, something Abi Chaker refused to do. “We took a firm decision that under no circumstances would we engage in any kind of corruption,” Abi Chaker told Hsieh. “This is a core value that is central to our reputation.” “ In reading... View Details
- 08 Sep 2015
- Research & Ideas
Knowledge Transfer: You Can't Learn Surgery By Watching
While some lessons can be learned by watching—a parent’s reaction after touching a hot stove can be a good lesson for a youngster on dangers in the kitchen—other lessons are harder to learn through... View Details
- July – August 2011
- Article
Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units
By: I. M. Nembhard and A. L. Tucker
Dynamic service settings-characterized by workers who interact with customers to deliver services in a rapidly changing, uncertain, and complex environment (e.g., hospitals)-play an important role in the economy. Organizational learning studies in these settings have... View Details
Keywords: Experience and Expertise; Customer Focus and Relationships; Learning; Health Care and Treatment; Service Delivery; Performance Improvement; Quality; Groups and Teams; Cooperation; Health Industry
Nembhard, I. M., and A. L. Tucker. "Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units." Organization Science 22, no. 4 (July–August 2011): 907–922.
- 15 Nov 2006
- Research & Ideas
Lessons Not Learned About Innovation
be rediscovered in each managerial generation (about every six years) as a fundamental way to enable new growth. But each generation seems to have forgotten or never learned the mistakes of the past, so we see classic traps repeated over... View Details
Keywords: by Sean Silverthorne
- 05 Feb 2015
- Research & Ideas
How New BofA Executives Learn its ’Deep Smarts’
executives. To address these needs, the bank has created an onboarding program for executives one to two levels below the C-suite. The program aims to ensure that the new executives understand role expectations, quickly develop a network among key stakeholders, build... View Details
- Web
Online Learning Model | HBS Online
yourself in a dynamic, interactive learning experience. You’ll engage in a new activity every three to five minutes and apply your knowledge through polls, quizzes, and problem-solving exercises designed to... View Details
- Web
Bringing a Taste of Japan to the World - Global Activities 2020
opportunities for me in terms of learning and contacts in Boston,” he shares. Sasago also found support in Boston’s Japanese business community and from fellow ramen enthusiast Masato Nakamura (MBA 2020), who became his business partner.... View Details
- 2022
- Article
Becoming a Learning Organization While Enhancing Performance: The Case of LEGO
By: Thomas Borup Kristensen, Henrik Saabye and Amy Edmondson
Purpose - The purpose of this study is to empirically test how problem-solving lean practices, along with
leaders as learning facilitators in an action learning approach, can be transferred from a production context to a
knowledge work context for the purpose... View Details
Kristensen, Thomas Borup, Henrik Saabye, and Amy Edmondson. "Becoming a Learning Organization While Enhancing Performance: The Case of LEGO." International Journal of Operations & Production Management 42, no. 13 (2022): 438–481.
- 2023
- Working Paper
Learning to Use: Stack Overflow and Technology Adoption
By: Daniel Jay Brown and Maria P. Roche
In this paper, we examine the potential impact of Q&A websites on the adoption of technologies.
Using data from Stack Overflow – one of the most popular Q&A websites worldwide
– and implementing an instrumental-variable approach, we find that users whose questions... View Details
Brown, Daniel Jay, and Maria P. Roche. "Learning to Use: Stack Overflow and Technology Adoption." Harvard Business School Working Paper, No. 24-001, July 2023.
- 23 Mar 2022
- Blog Post
Learning Curve: The Brother-and-Sister Team Behind a New Edtech Nonprofit
poverty,” Gupta says. What they lack are the awareness, the information, and the tools required to take a more active role in supporting their children’s early cognitive development—all of which are gaps that Rocket View Details
- 2023
- Working Paper
Learning by Investing: Entrepreneurial Spillovers from Venture Capital
By: Josh Lerner, Jinlin Li and Tong Liu
This paper studies how investing in venture capital (VC) affects the entrepreneurial outcomes of individual limited partners (LPs). Using comprehensive administrative data on entrepreneurial activities and VC fundraising and investments in China, we first document that... View Details
Lerner, Josh, Jinlin Li, and Tong Liu. "Learning by Investing: Entrepreneurial Spillovers from Venture Capital." Harvard Business School Working Paper, No. 24-029, November 2023.
- Web
Harvard Business School Online Courses & Learning Platforms
challenges they’ve faced. As the story unfolds, you’ll leverage course concepts, vital tools and frameworks, and the diversity of your peers’ perspectives to analyze the problem and determine a path forward. Active Immerse yourself in a... View Details
- 25 Apr 2005
- Research & Ideas
New Learning at American Home Products
division integrating product development and marketing, but without significant research capability. For all but chemicals and prescription drugs, the corporate focus was on marketing, especially advertising.24 In prescription drugs, the company's initial View Details
- 24 Mar 2016
- Blog Post
Learning to Code at Business School
These days more and more MBA students are choosing to pursue a career in tech. At HBS, 20% of the Class of 2015 went into the tech industry after graduation and the Code Club is an active student group on campus. For many, having some... View Details
- Web
1.4.1 HBS Learning Model | MBA
interaction. These values apply both in educational and extracurricular activities. The HBS MBA Program educates leaders through a process of active participation and shared learning. Its goal is to create an environment in which students... View Details
- 01 Mar 2010
- News
Rwanda Provides Students with Hands-On Learning
in Rwanda’s most impoverished villages. To help improve the function of the Rwanda Development Board, another team examined the cost to business of governmental bureaucracy. “I believe that people learn the most about another country and... View Details