Publications

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11 Mar 2024
News

In Harmony

twist”), even as the coming weeks find him on a grueling schedule, raising equity for MBK’s sixth fund and negotiating the details of his second library’s construction. In other words, Kim is living in harmony, moving in new, unexpected... View Details

Keywords: Julia Hanna; photograph by Jun Michael Park

November 2008 (Revised November 2024)
Case

Tottenham Hotspur plc

By: Lauren H. Cohen, Joshua D. Coval and Christopher J. Malloy

Tottenham Hotspur Football Club is a publicly-owned professional soccer team based in London, England. The club's chairman, Daniel Levy, is contemplating a significant investment in physical assets, including the development of a new stadium as well as the acquisition... View Details

Keywords: Valuation; Capital Budgeting; Decision Making; Competency and Skills; Cash Flow; Investment; Buildings and Facilities; Sports; Investment Portfolio; Financial Strategy; Sports Industry; London

Educators

11 Nov 2022
Blog Post

Meet the HBS Armed Forces Alumni Association

business school. I love being part of a community of people who care about each other and work so hard to pay it forward. The community’s values are an extension of the military culture that I left behind,... View Details

January–February 2024
Article

Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments

By: Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh

Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients... View Details

Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; Performance Improvement

23 Apr 2018
Research & Ideas

Sponsorship Programs Could Actually Widen the Gender Gap

says Katie Coffman, an assistant professor at Harvard Business School and co-author of the study. “What we are saying is that certain aspects of sponsorship don’t work exactly how we’d want them to work, at least in the lab.” The findings... View Details

Keywords: by Carmen Nobel

18 Dec 2013
HBS Case

Lessons from the Lance Armstrong Cheating Scandal

Corrupted, which was taught to all incoming MBAs on their second day on campus in the fall. The goal was to get them to think about their own values and the obligations they have to shape the culture of an... View Details

Keywords: by Michael Blanding; Sports

30 Jul 2018
Research & Ideas

Why Ethical People Become Unethical Negotiators

other side. Sometimes negotiators stretch the truth unintentionally, falling prey to what Bazerman and his colleagues call “bounded ethicality” by engaging in unethical behavior that contradicts their values... View Details

Keywords: by Dina Gerdeman

04 Aug 2010
Working Paper Summaries

The Effect of Market Leadership in Business Process Innovation: The Case(s) of E-Business Adoption

Keywords: by Kristina McElheran; Technology

01 Jun 2023
News

Bridging the ESG Data Gap

environmental, social, and governance [ESG] performance for long-term value creation.” Murday developed and launched the company in 2020, collaborating with faculty,... View Details

Keywords: Deborah Blagg

2017
Book

The Language of Global Success: How a Common Tongue Transforms Multinational Organizations

By: Tsedal Neeley

For nearly three decades, English has been the lingua franca of cross-border organizations, yet studies on corporate language strategies and their importance for globalization have been scarce. In The Language of Global Success, Tsedal Neeley provides an... View Details

Keywords: Communication; Residency; Corporate Strategy; Globalized Firms and Management; Cross-Cultural and Cross-Border Issues; Brazil; France; Germany; Indonesia; Japan; Taiwan; Thailand; United States

May 2004
Article

The Risky Business of Hiring Stars

By: Boris Groysberg, Ashish Nanda and Nitin Nohria

With the battle for the best and brightest people heating up again, you're most likely out there looking for first-rate talent in the ranks of your competitors. Chances are, you're sold on the idea of recruiting from outside your organization, since developing people... View Details

Keywords: Staffing; Employee Retention; Selection and Staffing; Employees; Retention; Competitive Advantage; Human Resources; Performance

Web

Continuing Education - Business & Environment

created by climate change. Sustainable Business Strategy Online Become a purpose-driven leader by learning how to influence key stakeholders and integrate values into your work to catalyze system-level... View Details

08 Oct 2018
Research & Ideas

Knowing What Your Boss Earns Can Make You Work Harder

were recently published in How Much Does Your Boss Make? The Effects of Salary Comparisons, co-written by Zoë B. Cullen, an assistant professor at Harvard Business School, and Ricardo Perez-Truglia, an assistant professor at UCLA’s... View Details

Keywords: by Rachel Layne

30 Oct 2019
Research & Ideas

How to Recover Gracefully After Shutting Down Your Startup

When Munchery announced in January that it would join the compost heap of food delivery startups, the San Francisco company burned customers, suppliers, and investors that included Oscar-winning actors Jared Leto View Details

Keywords: by Danielle Kost

31 May 2011
Research & Ideas

Japan Disaster Shakes Up Supply-Chain Strategies

suppliers in as many countries before it lands in the hands of the final assembler. "The sequential, multicountry production model is what dominates now, and it's a model where little bits of value get... View Details

Keywords: by Dennis Fisher; Auto; Technology; Computer; Electronics

11 Feb 2020
Sharpening Your Skills

10 Rules Entrepreneurs Need to Know Before Adopting AI

a result, the customer will see more business value in the solution and be more likely to convert to a paid customer. (An added bonus for the startup: lower customer-acquisition cost.) Still, it’s proven... View Details

Keywords: by Rocio Wu

January 2021 (Revised March 2021)
Case

Jumia's Path to Profitability

By: Ramon Casadesus-Masanell, Pippa Tubman Armerding and Gamze Yucaoglu

The case opens in September 2019 as Sacha Poignonnec and Jeremy Hodara, co-founders and co-CEOs of Jumia, the leading Pan-African e-commerce platform, are contemplating the company’s path to profitability in the aftermath of a fragile investor sentiment, as the company... View Details

Educators