Culture And Community - Publications - Faculty & Research

02 Oct 2019
What Do You Think?

What Grade Would You Give Walmart CEO Doug McMillon?

ammunition in response to shootings in and around Company stores. None of those giving him low marks indicated they would stop shopping at Walmart. But if these same responses are any indication, efforts by Walmart View Details

Keywords: by James Heskett; Retail

19 Aug 2015
Research & Ideas

Codeacademy’s Delicate Work of Adding Monetization Without Crushing Mission

a subset of the community finds value in the company's services. Personally, I am a fan of building the community first and focusing on monetization much later, just as the... View Details

Keywords: Re: Jeffrey J. Bussgang; Technology

20 Jan 2017
Research & Ideas

Here’s How Businessman Trump Is Likely to Approach the Presidency

people he knows, but can he persuade Congress to act? If he’s a good communicator and good negotiator and good creator of shared value, he’ll figure out something that works... View Details

Keywords: by Christina Pazzanese

24 Jul 2000
Research & Ideas

Something Ventured, Something Gained: A European View of Venture Capital

the spotlight, providing American entrepreneurs with the resources they need to act on their ideas and dreams. In Apax chairman Ron Cohen's view, the European VC and private equity View Details

Keywords: by James E. Aisner; Financial Services

10 Apr 2013
Research & Ideas

Learning Curve: Making the Most of Outsourcing

improves communication and coordination, and sets up the possibility of knowledge transfer between them. The advancements accrued not just to individual radiologists, but to... View Details

Keywords: by Paul Guttry; Health

02 Jun 2014
Research & Ideas

Secrets to a Successful Social Media Strategy

Why are people so drawn to social media? The question long haunted Mikolaj "Misiek" Piskorski and eventually led to his new book, A Social Strategy: How We Profit from Social Media. Drawing from years of research dating back to before... View Details

Keywords: by Carmen Nobel

20 Jan 2016
Research & Ideas

Maybe Uber isn't God's Gift to Mankind

be broken. Perhaps some laws are ill-advised and should be revisited. But it may be unrealistic to expect a company to train employees to recognize which laws should be ignored versus which must be followed. Once a company establishes a... View Details

Keywords: by Carmen Nobel; Transportation; Insurance

07 Sep 2016
What Do You Think?

How Can the Threat of Networks Be Reduced?

great they are as individuals, reap the personal benefits of their position, and deftly blunt competition from potential inter-organizational rivals.” His point is that an age of knowledge sharing facilitated by networks negates the... View Details

Keywords: by James Heskett

21 Feb 2005
Research & Ideas

The VC Quandary: Too Much Money

made available for investment has ebbed and flowed. That phenomenon seems to be shifting, he said. "One theory is today the money doesn't go away. The limited partner community has defined venture as an... View Details

Keywords: by Julie Jette; Financial Services

10 Sep 2001
Research & Ideas

The Negotiator’s Secret: More Than Merely Effective

and partisan perceptions. In short, you have grasped your own problem clearly and have sought to understand and influence the other side's such that what it chooses is what you... View Details

Keywords: by James K. Sebenius

08 May 2020
Research & Ideas

We’ve Now Been Asking “What Do You Think?” for 20 Years

This month marks the twentieth anniversary of the beginning of my “What do you think?” column. The Working Knowledge website was the brainchild of a faculty and staff committee organized in 2000 by then Dean Kim Clark to View Details

Keywords: by James Heskett

30 Mar 2020
Research & Ideas

Readers Ask: I Need Tips for Working at Home

huge if the company is based in a major metro. What are the biggest obstacles for companies that want to allow remote work? Choudhury: I feel the biggest obstacle is changing the organizational processes for how communication View Details

Keywords: by Kristen Senz

10 Jul 2000
Research & Ideas

IT Links for Boundaryless Companies

presentation and application activity. "The levels at which computers communicate have been formalized," said Upton. "This is important as we begin to understand what's happening on the 'Net... View Details

Keywords: by Kenneth Liss

24 Oct 2007
Sharpening Your Skills

Sharpening Your Skills: Managing Innovation

originate with users, and as user communities quickly add more improvements, a "design space" is initiated. User innovators seem to spring up around industries such as recreation, where... View Details

01 Feb 2017
What Do You Think?

Is the Next Jobs Crisis Just Ahead?

development for the sectors where jobs are being created.” Dolembo suggested a multi-faceted response: “Fund student loans, stop punishing those who get the training at community colleges and share in the... View Details

Keywords: by James Heskett; Service

07 Jun 2010
Research & Ideas

Improving Brand Recognition in TV Ads

generalized finding that companies across the board can benefit from this communication strategy of pulsing. And factors such as irritation and likability remain constant, so... View Details

Keywords: by Julia Hanna; Media & Broadcasting; Entertainment & Recreation

24 Jan 2005
Research & Ideas

Entrepreneurial Hospital Pioneers New Model

pediatric heart hospital facilities in the world." Shetty also directs telemedicine units that connect to remote areas in northeastern India, allowing physicians and technicians to communicate on acute... View Details

Keywords: by Martha Lagace; Health

19 May 2003
Lessons from the Classroom

Business Plan Winner Targets India Dropouts

Harvard Business School MBA '03 students Raj De Datta, Arvind Krishnamurthy, and Meghna Modi recently won the Social Enterprise track of the annual HBS Business Plan contest with their plan for brokering microfinance loans to families in... View Details

Keywords: by Carla Tishler; Financial Services

23 Apr 2001
Research & Ideas

Brand Power from Wedgwood to Dell: Part Two

vision-providing top-quality, custom-made coffee beverages and related products in an inviting, interesting environment that offers people community and comfort. It is clear... View Details

Keywords: by Martha Lagace

08 Dec 2014
Research & Ideas

A Manager’s Guide to International Strategy

the manufacturing activity, involving everything from the cost per kilowatt-hour for electricity rates to local material and wage costs. There are also productivity differences between countries to consider, thanks in part to varying... View Details

Keywords: by Julia Hanna

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