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Show Results For
- All HBS Web
(6,270)
- People (3)
- News (1,338)
- Research (4,166)
- Events (16)
- Multimedia (81)
- Faculty Publications (2,900)
- 01 Jun 2000
- News
Books
about helping executives to get beyond these misconceptions by opening their eyes to new vistas." e-Leadership is also available as an electronic version that can be downloaded and customized at the reader's discretion. More information... View Details
- 01 Jun 2003
- News
Student Conferences, at a Glance
Manufacturing, IBM; Sanjay Kumar, chairman & CEO, Computer Associates International, Inc.; Alfred S. Chuang, founder, chairman, & CEO, BEA Systems “Web services are underhyped at this point. Customers are quietly starting to use this... View Details
- 20 Jul 2010
- First Look
First Look: July 20
eventual recovery? How far could Target go in emphasizing low price—the "pay less" side of its slogan—without eroding the company's core promise of offering unique and upscale products that customers would not see at other... View Details
Keywords: Martha Lagace
- 15 Dec 2009
- First Look
First Look: Dec. 15, 2009
we find it difficult to identify the tangible benefits delivered by brokers. While brokerage customers are directed toward funds that are harder to find and evaluate, they pay substantially higher fees and the funds they buy have lower... View Details
Keywords: Martha Lagace
- 08 May 2007
- First Look
First Look: May 8, 2007
S. Kaplan and Steven R. Anderson Periodical:Journal of Cost Management 21, no. 2 (March-April 2007): 5-15 Abstract Activity-based costing has enabled managers to see that not all revenue is good revenue and not all customers are... View Details
Keywords: Martha Lagace
- 01 Dec 2018
- News
Hard Choices
much in the employer’s interest to also be there for them. I ask you, does it maximize profit to treat customers well by selling them products that represent good value for the money, or is it best to charge them as much as you can while... View Details
Keywords: Seth Klarman (MBA 1982)
- 01 Dec 1998
- News
Managing the Business of Life
afforded Middlebrooks precious peace of mind at work, knowing her children were in a safe, loving, and familiar environment. In addition, she credits husband William, who owns a customer service and training firm, with sharing equally in... View Details
- 24 Jul 2007
- First Look
First Look: July 24, 2007
The Mitchell Family and Mitchells/Richards Harvard Business School Case 605-047 Describes a small, luxury retail chain's operational sophistication achieved through the use of technology and "high-touch" customer-service. A family-run business, Mitchells has... View Details
Keywords: Martha Lagace
- 02 Nov 2020
- Blog Post
WE RISE
come up with changes. Could we get together to brainstorm constructive ways to improve our industry faster?” Within 48 hours, nearly everyone on the email chain agreed to participate. “Founders are the customers of venture capital. If... View Details
- 13 Dec 2016
- First Look
December 13, 2016
Harvard Business School Case 217-016 Financial Services at Falabella (A) In 2010, the board and senior management team of Falabella, a leading retailer with operations throughout Latin America, faced choices about what to do with its financial services division. More... View Details
Keywords: Carmen Nobel
- 01 Apr 2014
- First Look
First Look: April 1
914-014 Ford Asia Pacific & Africa: The E-coating Facility Decision in Gujarat, India (A) In April 2013, Ford Asia Pacific & Africa (FAPA) was examining its options for e-coating service metal parts for the Ford Customer Service... View Details
Keywords: Sean Silverthorne
- 30 Jul 2013
- First Look
First Look: July 30
assisted by the creation of individual divisions that provided specialized services to its clients-Freight, Express, Supply Chain Solutions, Seaways, and Global. In 2012, the company renewed it efforts to foster cross-selling across the divisions with the hope that... View Details
Keywords: Anna Secino
- 19 Dec 2005
- Research & Ideas
Public Education Goes to School
challenges. In business, strategy is usually a response to conditions that exist "out there"—forces like competition and demand drive innovation and performance inside the company. In public education, the fundamental challenges and the primary View Details
- 13 Dec 2010
- Research & Ideas
Managing the Support Staff Identity Crisis
departments traditionally focused on support functions. (He elaborates on the subject of cross-silo collaboration in his recent book, Reorganize for Resilience: Putting Customers at the Center of Your Business.) "What we often see... View Details
Keywords: by Carmen Nobel
- 21 Jun 2004
- Research & Ideas
Music Downloads: Pirates—or Customers?
downloading? And how effective has that strategy been? For example, is it a good thing to sue potential customers? A: Suing potential customers is not exactly a standard entry in the book of good CRM. More importantly, the RIAA's legal... View Details
- 05 Feb 2001
- Research & Ideas
The Ten Deadly Mistakes of Wanna-Dots
industry competitors in the physical world. (That way you will always have someone to whom you can feel superior.) Dismiss on-line competitors as ephemeral fads. And don't even consider whether companies from unrelated industries could steal across the borders and... View Details
Keywords: by Rosabeth Moss Kanter
- 10 Jul 2000
- Research & Ideas
IT Links for Boundaryless Companies
of projects, to try things out, to see what works. Delivery of value is ongoing. The default in this model is action. The idea is you do custom assembly, but you put a premium on the ability of those things to fit together like Lego... View Details
Keywords: by Kenneth Liss
- Profile
Marcela Sapone
$2 million seed round from Spark Capital’s Bijan Sabet, who was an early investor in Twitter and Tumblr, Alfred already boasts hundreds of customers and an idea that seems to be dialed into an expanding marketplace. Given her background,... View Details
- 24 Sep 2021
- Blog Post
Alumni Spotlight: Career Advice from Alums Working in Climate
around the world adapt and lead. Climate jobs have never more robust or exciting. From transportation to tech to agriculture, regardless of your experience, I’d encourage all MBAs to make climate a part of your next role." Nathan Nemon (MBA 2020), View Details
- 06 Dec 2021
- News
Digitalization: The Key to the Future of HBS
to speed on these topics? In what way will this digital transformation affect alumni interactions with the School? We should be able to give them a much more customized experience. For example, we might ask alumni: Given your life stage... View Details
Keywords: April White