Publications

May 2007 (Revised December 2009)
Case

Cradle-to-Cradle Design at Herman Miller: Moving Toward Environmental Sustainability

By: Deishin Lee and Lionel Bony

Herman Miller decided to implement the cradle-to-cradle (C2C) design protocol during the design of its mid-level office chair, Mirra. The C2C protocol was a set of environmentally friendly product development guidelines. View Details

Keywords: Product Design; Production; Supply Chain Management; Business Processes; Environmental Sustainability

01 Oct 1996
News

Trading Up — Kenneth D. Brody (MBA 1971)

banker -- the guest had also risen from humble origins and was now in the midst of an ambitious, if cash-strapped, bid to go even farther. Soon after that meeting, Brody stepped down from his position as a partner View Details

Keywords: Garry Emmons

19 Mar 2013
First Look

First Look: March 19

table. Just as negotiation theory could be enriched by principles of maneuver warfare, military doctrine offers officers and soldiers a potentially useful foundation to better understand View Details

Keywords: Sean Silverthorne

26 Jul 2016
First Look

July 26, 2016

organizing care around medical conditions, not simply around hospitals and doctors. We need to do more team-based medicine and to better integrate specialty care with primary... View Details

Keywords: Sean Silverthorne

January 2011 (Revised August 2013)
Case

An Intern's Dilemma

By: Sandra J. Sucher and Matthew Preble

An HBS student is asked to misrepresent himself during the course of his summer internship by his employer in order to obtain data from industry competitors. View Details

Keywords: Leadership & Corporate Accountability; Conflict; Leadership; Conflict Management; Competition; Ethics; Knowledge Acquisition; Organizational Culture; Employees; Power and Influence

February 2008 (Revised February 2008)
Supplement

Lincoln Financial Group (B): Making LFD a Reality

LFG reorganizes its business in order to improve customer intimacy. However, to implement the strategy, they need to effect significant changes in the skills of their salespeople. This case series straddles human resource management, corporate strategy, and sales... View Details

Keywords: Organizational Change and Adaptation; Customer Focus and Relationships; Financial Services Industry

Web

Entrepreneurship Course Online | HBS Online

of Operations at Spire Inc. Gain an overarching framework to evaluate opportunities, manage startups, and finance new ventures. My favorite part of Entrepreneurship Essentials was the financing View Details

Web

Courses by Faculty Unit - Course Catalog

Product Line Architecture Tomomichi Amano Spring 2026 Q4 1.5 Managing Customers for Growth Eva Ascarza Fall 2025 Q2 1.5 Negotiation, Organizations & Markets Course Title Faculty Name Term Quarter Credits... View Details

February 2008 (Revised May 2008)
Case

Lincoln Financial Group (A)

Lincoln Financial Group (LFG) reorganizes its business in order to improve customer intimacy. However, to implement the strategy, they need to effect significant changes in the skills of their salespeople. This case series straddles human resource management, corporate... View Details

Keywords: Competency and Skills; Customer Relationship Management; Training; Selection and Staffing; Organizational Change and Adaptation; Performance Evaluation; Sales; Corporate Strategy