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  • All HBS Web  (10,211)
    • People  (14)
    • News  (2,224)
    • Research  (6,317)
    • Events  (145)
    • Multimedia  (97)
  • Faculty Publications  (4,761)

Show Results For

  • All HBS Web  (10,211)
    • People  (14)
    • News  (2,224)
    • Research  (6,317)
    • Events  (145)
    • Multimedia  (97)
  • Faculty Publications  (4,761)
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  • 01 Mar 2009
  • News

It’s the Economy

ambitious $825 billion economic stimulus package was working its way through Congress. The rapidly deteriorating jobs picture heightened the sense of urgency to act. Employers shed more jobs in 2008 than in... View Details
Keywords: Administration of Economic Programs; Administration of Economic Programs; Administration of Economic Programs
  • 2009
  • Chapter

Creating Superior Customer Value in a Connected World

By: Ranjay Gulati
"In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details
Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation
Citation
Related
Gulati, Ranjay. "Creating Superior Customer Value in a Connected World." In Business Network Transformation: Strategies to Reconfigure Your Business Relationships for Competitive Advantage, edited by Jeffrey Word. Jossey-Bass, 2009.
  • 12 Mar 2014
  • Lessons from the Classroom

Managing the Family Business: Firing the CEO

Editor's note: This is part of a series of occasional columns on managing the family business written by Senior Lecturer John A. Davis. In this article, Davis discusses when to make changes at the top. No... View Details
  • Web

Sustainable Business Strategy Course | HBS Online

This course is part of the Business in Society and Strategy track. Introduction to Sustainable Business Strategy ENROLL NOW No application needed for our certificate programs. Start your journey today! Sustainable Business Strategy $1,850... View Details
  • 02 Jun 2016
  • Blog Post

Applying to the JD/MBA Program

Joanna: I grew up in Maryland and went to Yale for undergrad, where I studied Economics and East Asian Studies. Before grad school, I spent one year in investment banking and two years in capital markets at Bank View Details
  • 02 Jun 2021
  • Research & Ideas

A Rare Find in Health Care: A Simple Solution to Racial Inequity

for these long-standing disparities.” For the past 20 years, Chandra has been examining differences in health outcomes between white and Black Americans, searching for solutions to shrink the gap. In a recent working paper published through the National Bureau View Details
Keywords: by Michael Blanding; Health
  • Web

The de Gaspé Beaubien Reading Room | About

is named in honor of the family’s support of Baker Library Historical Collections. Baker Library Historical Collections is a rich resource for scholarship in business and View Details
  • 04 Oct 2018
  • Research & Ideas

Diversity Boosts Profits in Venture Capital Firms

information on where each person went to school from LinkedIn. Birds of a feather invest together The information showed that the venture capital world is incredibly homogenous, consisting mostly of white... View Details
Keywords: by Michael Blanding; Banking; Financial Services
  • 25 Jan 2012
  • News

Is Tax Reform Viable?

creates businesses, jobs, and prosperity? Sorry, I can’t buy that. Earned income has the potential to create the same sort of economic value as investment income. As for the argument that my investment was... View Details
Keywords: Administration of Economic Programs; Administration of Economic Programs
  • 25 Aug 2015
  • News

Sunset in the East?

prices leading to an economic collapse? —Bruce Johnstone (MBA 1966) KIRBY: Unlikely. Prices have fallen considerably in secondary and tertiary cities but are firm in the first tier. Property is, of course, a... View Details
Keywords: Administration of Economic Programs; Administration of Economic Programs; Administration of Economic Programs; Administration of Economic Programs
  • 14 Mar 2024
  • Blog Post

IFC India: SELCO - Last Mile Solar Powered Energy for Rural India

across the country. India stands at a critical juncture in its pursuit of sustainable development, grappling with the dual challenges of rapid economic growth and... View Details
  • 11 Apr 2023
  • Blog Post

BTG Bioliquids: Creating Fast Pyrolysis Bio-Oil from Biomass Residue Streams

the contract. Importance of infrastructure and transportation: Bio-oil is economically attractive to BTG Bioliquids customers (e.g., oil and gas companies) that already have existing oil and gas pipelines... View Details
  • 01 Dec 2022
  • News

Full Court Press

matched in ambition by its goals, which include nothing less than creating an economic growth engine that can support the world’s youngest and fastest-growing continental population, says Mark Tatum (MBA 1998), the NBA’s deputy... View Details
Keywords: Dan Morrell
  • 24 Nov 2015
  • Research & Ideas

Developing Your Next CEO for the Family Business

your next CEO. These internal candidates with some outsider views have a more objective and independent view about how your company needs to change and adapt. Executives with the right mix of Insider and Outsider attributes, Bower claims,... View Details
Keywords: Re: Andi Wang; Retail; Auto
  • 26 Nov 2001
  • Op-Ed

Why Corporate Budgeting Needs To Be Fixed

This results in an overstatement of earnings and cash flows for many companies and an exaggeration of the extent of the good times. Conversely, during the early stages View Details
Keywords: by Michael C. Jensen
  • 19 Aug 2021
  • Op-Ed

Don't Ignore Your Employees' Misery—TAKE Control

industries agile enough to meet their professional and personal needs. Employees also have greater agency to demand the working conditions they want. In the past, employers have had the upper hand during times of View Details
Keywords: by Hise O. Gibson and MaShon Wilson
  • 26 Feb 2019
  • News

Building a New Real Estate Investment Model

An experiment in real estate investing is underway in Philadelphia, where Steinbridge Group CEO Tawan Davis (MBA 2006) has made a long-term commitment to less-affluent renters in the city’s most rapidly gentrifying communities. “You want to see positive View Details

    When Should a Social Platform Give People Fewer Choices and Charge More for Them?

    Existing economic wisdom offers unequivocal advice to managers seeking to establish new platform businesses: Invest to acquire users as quickly as possible and make sure that they have ... View Details

    • 30 Aug 2004
    • Research & Ideas

    Real Estate: The Most Imperfect Asset

    economic terms is a certain kind of transaction cost or tax or another one of those market imperfections. Q: How are these trends reflected in your teaching? A: All View Details
    Keywords: by Sarah Jane Johnston; Construction; Real Estate

      Social Strategies That Work

      Over a billion people use social platforms on the Internet, making them the most frequently visited category of sites. Some platforms, such as eHarmony, MeetUp, and Twitter, allow us to connect to strangers. eHarmony alone is estimated to account for one in six new... View Details
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