services - Publications - Faculty & Research

01 Dec 2000
News

Books

The Strategy-Focused Organization by Robert S. Kaplan and David P. Norton (Harvard Business School Press) Following the success of their 1996 bestseller, The Balanced Scorecard, Robert Kaplan and David Norton have published a new book based on their analysis of some... View Details

Keywords: Rogelio Fussa; Publishing Industries (except Internet); Information

11 Feb 2016
News

Business School Raises Awareness of Gender Concerns

Keywords: women

June 2007 (Revised October 2007)
Case

Information Technology and Clinical Operations at Beth Israel Deaconess Medical Center

By: Richard M.J. Bohmer, F. Warren McFarlan and Julia Rose Adler-Milstein

Describes the history of clinical computing at Boston's Beth Israel Hospital and the development, since the 1996 merger to form the Beth Israel Deaconess Medical Center, of an information system designed to support the delivery of patient care. The hospitals' CIO, John... View Details

Keywords: Health Care and Treatment; Product Design; Service Delivery; Information Technology; Applications and Software; Health Industry; Boston

Citation

Educators

Purchase

August 1991 (Revised February 1992)
Case

Gain Sharing at Star Cablevision Group

By: Leonard A. Schlesinger and Sarah Ann Greene

Describes Star's experiment with gain sharing over a three-year period. Background on the industry and company's history are provided to establish the context for the shift to pay-for-performance. Describes the three different gain sharing programs, the resulting... View Details

Keywords: Motivation and Incentives; Service Delivery; Performance Productivity; Television Entertainment; Compensation and Benefits; Media and Broadcasting Industry

Citation

Educators

Purchase

01 Jun 2003
News

Student Conferences, at a Glance

Fitzhugh Conference Redefining Wealth: Claim It, Grow It, Sustain It January 31–February 2, 2003 Sponsor: HBS African-American Student Union Keynote speaker: Benaree Pratt Wiley (MBA 1972), president & CEO, The Partnership, Inc. Bert King Award for View Details

Keywords: Educational Services; Educational Services

12 Jul 2019
News

The Birth of a Silicon Valley Blockbuster

which is a pretty incredible 10-year journey. Flint: What was the vision at the outset? Zatlyn: Well if you read the first sentence of our business plan competition that we had to write: Cloudflare is a service that will accelerate... View Details

05 Nov 2012
Research & Ideas

What Wall Street Doesn’t Understand About International Trade

Cohen. The research team reasoned that firms would most likely export products and services to countries where they had strong informational ties—and that people with personal knowledge of those countries could help firms to form those... View Details

Keywords: by Carmen Nobel

07 Jul 2010
First Look

First Look: July 7

ObenchainHarvard Business School Case 310-055 Facing the worldwide financial crisis, Goldman Sachs CEO Lloyd Blankfein considered his options including whether his company could avoid a forced marriage and what steps Goldman Sachs should take to try to restore... View Details

Keywords: Martha Lagace

28 Jun 2004
Research & Ideas

Microfinance: A Way Out for the Poor

very fundamental is happening to business," Chu told the alums. "We are, I think, at a new frontier. Until now business was defined by the goods and services we provided to two billion people—people in the first world and the... View Details

Keywords: by Martha Lagace

12 Oct 1999
Research & Ideas

Porter’s Perspective: Competing in the Global Economy

interconnected companies, specialized suppliers, service providers, firms in related industries, and associated institutions in particular fields that compete but also cooperate") in your 1990 book The Competitive Advantage of... View Details

Keywords: Re: Michael E. Porter

20 Mar 2000
Research & Ideas

No Place Like Home: America’s Housing Crisis and Its Impact on Business

essential blue-collar positions. Says Harvey, "Firms must respond to these realities with higher wages, which make the goods and services they produce more expensive, which in turn makes the overall economy less competitive in a... View Details

Keywords: by Garry Emmons; Construction; Real Estate

08 Jul 2024
Research & Ideas

The Critical Computer Science Principles Every Strategic Leader Needs to Know

its own inventory. Today, Amazon is a classic example of “platformization”: The company grew from an online bookstore into a vast technological hub that provides logistics and advertising to third-party retailers and public cloud services... View Details

Keywords: by Ben Rand; Technology; Information Technology

01 Jun 2011
News

What’s after Fannie and Freddie?

hold the mortgage-backed securities used to fund these riskier loans. And if the borrower defaults, the lender with significant skin in the game should be the one that deals with the borrower, not some servicer with minimal economic... View Details

Keywords: Roger Thompson; Credit Intermediation and Related Activities; Finance

20 Feb 2014
News

Managing the World’s Trouble Spots

and philanthropy and executive director of the Mattel Children's Foundation, based in El Segundo, California.) “Business can be the greatest force for good on this planet.” At ExecWB, Goodwin and his team recruit for-profit partners to reach into developing countries... View Details

Keywords: Jill Radsken

07 Jan 2025
Blog Post

Revolutionizing Wellness: Kate Twist (MBA 2008) Shapes the Future of Consumer Health Brands

consumers and create a modern digital experience. I saw how the next generation of powerhouse brands are being built around consumer healthcare, and I saw a need for the delivery of healthcare services to evolve to fit into our lives in a... View Details

01 Apr 2001
News

Beyond Accommodation

thought it would allow me to have a direct impact for a while.” The interesting business model that attracted Gibbons to NIB was also the organization’s weak point only a few years earlier. As a nonprofit organization established by the federal government to provide... View Details

Keywords: Margie Kelley; AT&T; Personal Services; Personal Services

05 Jun 2000
What Do You Think?

What’s Happening to Our Patience?

meet product and service providers more than halfway on this issue? One respondent is convinced that "patience is a frontier of competition." If this is true, there may be a real competitive advantage awaiting the Internet-based... View Details

Keywords: by James Heskett

01 Jun 1996
News

New Initiatives in MBA Recruiting

In a three-pronged effort focusing on technology, summer recruiting activities, and fall interviewing, MBA Career Services is launching new services to support MBA students and recruiters in the job search... View Details

Web

2.3.10 Use of the Harvard Name | MBA

associations, and organizations have specific obligations under the Use of Names Policy with which they are required to be familiar. Individuals or groups who violate these policies may be subject to discipline. Any questions should be addressed to Student & Academic... View Details

01 Jun 2024
News

Case Study: Ready for an Upgrade

Illustration by Alvaro Dominguez The Los Angeles–based startup Stell was borne of a pain point almost as old as recorded history itself: paperwork. One of Stell’s cofounders, Malory McLemore (MBA 2022), had landed a job as an engineer at Airbus after earning a... View Details

Keywords: Jen McFarland Flint; Computer Systems Design and Related Services; Professional Services

Publications