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01 Oct 2021
Research & Ideas

Dying to Lead: How Reaching the Top Can Kill You Sooner

A warning to CEOs and other top executives in high-pressure positions: Job stress could shave years off your life, causing you to die younger than lower-level workers, new research suggests. After all, modern CEOs face taxing work... View Details

Keywords: by Jay Fitzgerald

A Prescriptive Analytics Framework for Optimal Policy Deployment Using Heterogeneous Treatment Effects

We define a prescriptive analytics framework that addresses the needs of a constrained decision-maker facing, ex ante, unknown costs and benefits of multiple policy levers. The framework is general in nature and can be deployed in any utility maximizing... View Details

16 May 2024
News

On the Job

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. We all have early memories of on-the-job learnings—those moments that had a lasting impact on how we see the world of work and our place in it. This... View Details

Keywords: first job; leadership; life experience; career lessons; Finance; Oil and Gas Extraction; Mining; Retail Trade

Dean Srikant Datar Statements & Speeches | About

students all experience our School as a place of belonging and inclusion; and how we ensure we create an educational environment that deepens understanding and advances... View Details

02 Nov 2021
Research & Ideas

Why COVID-19 Probably Killed More People Than We Realize

As the number of casualties from COVID-19 ballooned at an alarming rate last year, some feared that government officials were failing to report several coronavirus-related losses and the actual death toll was much higher worldwide. While... View Details

Keywords: by Michael Blanding

January–February 2024
Article

Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments

By: Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh

Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients... View Details

Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; Performance Improvement

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2017
Book

The Language of Global Success: How a Common Tongue Transforms Multinational Organizations

By: Tsedal Neeley

For nearly three decades, English has been the lingua franca of cross-border organizations, yet studies on corporate language strategies and their importance for globalization have been scarce. In The Language of Global Success, Tsedal Neeley provides an... View Details

Keywords: Communication; Residency; Corporate Strategy; Globalized Firms and Management; Cross-Cultural and Cross-Border Issues; Brazil; France; Germany; Indonesia; Japan; Taiwan; Thailand; United States

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07 Jun 2004
Research & Ideas

What Drives Supply Chain Behavior?

types of process. Unfortunately, just identifying biases is not enough to get rid of them. We humans are resilient in our beliefs and assumptions. Intervention needs to be at the processes(roles, activities)... View Details

Keywords: by Sarah Jane Johnston

The New Rules for Bringing Innovations to Market, Harvard Business Review, March 2004

It's tough to get consumers to adopt innovations--and it's getting tougher all the time. That's because more and more markets are taking on the characteristics of networks. The interconnections among today's companies are so plentiful that often a... View Details

January 2024
Case

Flashfood: The Magic of Commitment

By: Reza Satchu and Patrick Sanguineti

Josh Domingues had accomplished what countless young entrepreneurs long to achieve: founding a promising company that aspires to make the world a tangibly better place. Shocked to learn that international food waste cumulatively amounted to the world’s third largest... View Details

Keywords: Entrepreneur; Founder; Startup; Business Model; Business Startups; Food; Applications and Software; Mission and Purpose; Environmental Sustainability; Canada

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10 Jul 2007
What Do You Think?

How Much of Leadership Is About Control, Delegation, or Theater?

course and priorities. As Brady Finney put it, " companies growing value the most are the ones with leaders that have a clear vision, continually communicate that vision, View Details

Keywords: by Jim Heskett

24 Oct 2018
Blog Post

The Energy & Environment Club

Comprised of over 200 students, the HBS Energy & Environment Club promotes the energy, clean tech, and environment-related industries at Harvard Business School. The mission of the club is to develop the next generation of leaders in... View Details

19 Mar 2012
HBS Case

HBS Cases: Overcoming the Stress of ‘Englishnization’

This takes years to achieve." The problem is that teaching non-English speakers a new language risks drops in productivity, causes some employees to lose status, and can engender belief that they aren't... View Details

Keywords: by Kim Girard

Terms of Use - Alumni

keeping with the School’s statement of Community Values , Class Notes relies upon an environment of trust and mutual respect for the rights, differences, and dignity of others;... View Details

01 Jul 2015
Research & Ideas

A Bank That Takes Parmesan as Collateral: The Cheese Stands a Loan

infrastructure that is tailored to this kind of environment," Trichakis says. "So the question is, can you do it? And the answer is yes." The Cheese Stands A Loan Credem accepts young cheese as collateral, View Details

Keywords: by Carmen Nobel; Banking; Food & Beverage

22 Aug 2005
Research & Ideas

The Hard Work of Failure Analysis

ability to analyze its own failures, outside sources of technical assistance in analyzing failure can be engaged. For example, Frederick Reichheld at Bain and Company has demonstrated the value of a deep,... View Details

Keywords: by Amy Edmondson & Mark D. Cannon

01 Oct 1999
News

Banking on Success

Commitments Committee and a senior banker. As an undergraduate at Hamilton College, Kennedy majored in art. "I did some awful paintings and metal sculpture," he laughs. "Even my mother saved only one of my... View Details

Keywords: Deborah E. Blagg

19 Sep 2005
Research & Ideas

Rethinking Company Loyalty

says Grantham. Based on her interest and commitment to furthering her career, as well as on her educational background and strengths—including attention to detail, adherence to rules, View Details

Keywords: by Lauren Keller Johnson

27 Mar 2025
HBS Seminar

John Horton, MIT Sloan

03 May 2010
Research & Ideas

What Is the Future of MBA Education?

Business schools are positioned on increasingly unsteady—and unpopular—ground. MBA enrollments fluctuate or decline; recruiters voice skepticism about the value of newly-minted MBA degrees; and deans,... View Details

Keywords: by Martha Lagace; Education