Focusing On Customers - Publications - Faculty & Research

Profile

Ebru Dorman

Ebru Dorman (MBA 1999) is deputy CEO of the largest private health care provider in Turkey, focused on improving the patient experience. She is also working to introduce the “softer skills” into the primary... View Details

Keywords: Health Care; Nonprofit / Government

30 Nov 2016
What Do You Think?

How Do Leaders Manage the Tension Between Pride and Arrogance?

influence on whether or not an organization crosses the line from pride to arrogance. (3) It is possible to lead close to the line between pride and arrogance without crossing it; several suggestions were offered for how to do this. Ken... View Details

Keywords: by James Heskett

07 Aug 2007
First Look

First Look: August 7, 2007

community and local entrepreneurs in India's software industry. We find that entrepreneurs located outside software hubs—in cities where monitoring and information flow on prospective clients is harder—rely significantly more View Details

Keywords: Martha Lagace

02 Aug 2007
What Do You Think?

How Will Millennials Manage?

productively, and as a result can often produce good work at what appears to be the last minute. They are focused on their own personal development. They want an accelerated path to success, often exaggerate... View Details

Keywords: by Jim Heskett

Profile

Raymond Hwang

group dynamic that enabled us to get more out of ourselves and each session. Also, TOM was interesting.” What advice would you give doctors considering attending HBS? “The learning environment at HBS rewards engagement. The case method will feel unfamiliar, but embrace... View Details

Keywords: Services; Entrepreneurship; Health Care

17 Aug 2021
Research & Ideas

Can Autonomous Vehicles Drive with Common Sense?

Lillo of Swiss Reinsurance Company. To get consumers to sign onto the technology, the industry must instill trust by focusing on programming the cars to behave with the “common sense” human drivers tend to... View Details

Keywords: by Michael Blanding; Auto

11 Jan 2010
Research & Ideas

Mixing Open Source and Proprietary Software Strategies

impossible to give a unique recipe for all software firms—it really depends on the industry's configuration and the placement of your product with respect to competitors. Q: Your paper concludes by citing other industries where new... View Details

Keywords: by Julia Hanna; Web Services

January 2021
Supplement

Barbara Krakow Gallery (B): Art and the Pandemic

By: José B. Alvarez and David Lane

Updates (A) case by describing the early impact of the COVID-19 pandemic on the art market, the renaming of the gallery as the Krakow Witkin Gallery, and the response of its partners and staff to the pandemic. View Details

Keywords: Art Market; COVID-19; Arts; Business Model; Change Management; Trends; Communication; Customer Focus and Relationships; Human Resources; Marketing; Distribution Channels; Outcome or Result; Health Pandemics; Fine Arts Industry

Citation

Purchase

18 Oct 2016
First Look

October 18, 2016

2016 New York: HarperBusiness Competing Against Luck: The Story of Innovation and Customer Choice By: Christensen, Clayton M., Taddy Hall, Karen Dillon, and David S. Duncan Abstract—The foremost authority on... View Details

Keywords: Sean Silverthorne

Blog

Celebrating 100 Years of the HBS Case Method

School from 1870 to 1895, had introduced case-based learning around 1890. According to the Harvard Law School website: "Langdell conceived of a way to systematize and simplify legal education by focusing on... View Details

Web

Debora L. Spar | About

Global Society. Her current research focuses on issues of gender and technology, and the interplay between technological change and broader social structures. Spar tackles some of these issues in her latest... View Details

17 Nov 2015
Working Paper Summaries

Self-Interest: The Economist's Straitjacket

Keywords: by Robert Simons

Profile

Ignacio Lartirigoyen

agribusiness in the U.S. through his upcoming role with Bayer/Monsanto in St. Louis, where he will be part of a team focusing on digital innovation. "Eventually," he says, "I'd like to return... View Details

Keywords: Financial Services

01 Jun 2022
News

The Exchange: Same Great Price, Now with Fewer Chips

while, everyone else in the ground-coffee market had done something similar, and it’s been going on ever since. You tend to see this happen at times of increasing costs of raw materials, wages, and energy prices—anything that puts... View Details

Keywords: Miscellaneous Store Retailers; Retail Trade

22 Feb 2022
News

A World of Difference

closest airport), he kept broadening his perspective. He asked a lot of questions. He checked in with the air traffic controller and the first officer; everybody’s perspective was brought in. He considered many alternatives when most of us would have View Details

Keywords: Jen McFarland Flint

03 Dec 2015
Blog Post

4 Things You Need to Know About Independent Projects

was a bit more academic and built upon the work I did during my J-Term, which was focused on identifying what steps hospitals need to take to transition from fee-for-service to a value-based payment model.... View Details

01 Feb 2002
News

It's academic. (Not!)

been a great friend. It makes me feel so good to know that my advisor is interested in my career and my well-being." Raman and Ton have been studying retail operation, focusing on an operational execution... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

24 May 2017
News

Ilene H. Lang, MBA 1973

an executive who understood technology, knew how to market it, and had the leadership skills to take on difficult challenges, she also focused on paving the way for more women.... View Details

Keywords: Susan Young

05 Feb 2013
First Look

First Look: Feb. 5

(their dual identity) might prove both a blessing for attracting many diverse members and a curse for achieving desired outcomes. Originality/Value: More broadly, our results suggest that dual identity organizations might attract members View Details