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Show Results For
- All HBS Web
(6,269)
- People (3)
- News (1,339)
- Research (4,166)
- Events (16)
- Multimedia (81)
- Faculty Publications (2,899)
- Web
2018 Symposium - Race, Gender & Equity
hypothesis of her clients’ organizational issues and then designing a customized intervention to meet the identified need. Her practice areas include organizational diagnosis, team development, executive coaching, meeting effectiveness,... View Details
- Web
Year in Review | Annual Report 2024
expansion strategies across HBP’s market groups. Together, Desmarais and McConville will continue to refine the firm’s strategy and build a deeper understanding of the customer experience, while exploring opportunities to advance digital... View Details
- 03 May 2021
- What Do You Think?
Where Does CEO Activism Go From Here?
or product doing what is, on balance, good for the business? Will their identification with an issue attract more customers than it drives away? Will it attract the kind of employee who shares the values implied by the CEO’s position? Of... View Details
Keywords: by James Heskett
- 15 Nov 2013
- News
Helping Bright Ideas Shine Again
things. Even when I was young, I started a landscaping business that I ran for several years. It taught me customer service, following a rigorous schedule, buying and maintaining equipment, and dealing with employees—all of which have... View Details
Keywords: Robert S. Benchley
- 16 Sep 2014
- First Look
First Look: September 16
investing in a range of new products, customer experiences, and organizational capabilities designed to make the company fit for enduring success in a turbulent global economy. Set against the backdrop of the Great Recession, the case... View Details
Keywords: Sean Silverthorne
- 02 Sep 2008
- First Look
First Look: September 3, 2008
Hotels: Brand Differentiation through Customer Relationship Management Harvard Business School Case 809-029 This case analyzes the Hilton Hotels Corporation's CRM strategy at a key juncture in its history, immediately after the firm has... View Details
Keywords: Sean Silverthorne
- 21 Jun 2011
- First Look
First Look: June 21
new customers, and customers that traded on cash in advance terms prior to the crisis disproportionately reduced their purchases. These results can be rationalized by the model whenever 1) misbehavior on the part of the exporter is of... View Details
Keywords: Sean Silverthorne
- 02 Apr 2019
- Research Event
Women Pay a Higher Career Price in Today's Always-On Work Culture
existential questions for companies that pride themselves in serving clients at any hour. This is especially true for professional services firms in management consulting, law, and finance, the research says. At these companies, top partners might try to retain a... View Details
- 02 Jun 2011
- Research & Ideas
Signing at the Top: The Key to Preventing Tax Fraud?
at the beginning of the form with signing at the end. In one experiment, they teamed up with an automobile insurance company, manipulating the signature line on the policy review forms that customers receive at the end of each year. The... View Details
- 06 Aug 2001
- Research & Ideas
Go Global—or No? Can You Make the Case?
financial service companies. Benro was very familiar with European customers in the financial services sector but had no experience with other industries. "Working with Benro might be cheaper than doing this all on our own, at least... View Details
Keywords: by Walter Kuemmerle
- 25 Apr 2024
- Blog Post
Climate Stories: Water Series - Episode #18: Tom Ferguson (MBA 2014) Venture Capitalist and Water Evangelist
early-stage companies. A ‘seed fund of choice’ was asking to be built in 2020, something that would provide a check, help entrepreneurs with customers and investor introductions, as well as help them through the process of designing their... View Details
- 01 Mar 2017
- News
Case Study: Moment in the Sun
a large hotel chain reached out to express interest, Hoskins began to see the promise of B2B sales in the hospitality market. “They got the value right away,” says Hoskins. “It’s automatic: Your customers are healthier and getting better... View Details
Keywords: Dan Morrell
- 01 Sep 2015
- News
The Protagonist Goes Prime Time
Buell sprints from the Skydeck, his gray jacket flapping, to add another student idea to the slowly growing list on the chalkboard. The Managing Health Care Delivery Executive Education class is brainstorming ways to improve the customer... View Details
Keywords: April White
- 01 Feb 2011
- First Look
First Look: Feb. 1
monitoring through reputation, customer loyalty, differential impacts of government sanctions, and the standardization and internal monitoring of operations. We test our theory in the context of vehicle-emissions testing in a state in... View Details
- 15 Oct 2008
- First Look
First Look: October 15, 2008
specialties; integrates standard and custom care processes; and surrounds them with specifically configured information and business systems. Such organizational designs imply new roles for physicians. The Price Is (Almost) Right... View Details
Keywords: Martha Lagace
- Web
Program Policies - HBS Online
Essentials for Business Leading Change and Organizational Renewal Creating Brand Value Strategic Financial Analysis Entrepreneurial Marketing Dynamic Teaming Transforming Customer Experiences Personal Branding Past Participant Pricing is... View Details
- February 2017
- Supplement
JCDecaux, 2016: Global Leader ... Again
By: John R. Wells and Gabriel Ellsworth
In 2016, JCDecaux was number one in the world in outdoor advertising. This was a far cry from the situation in 2003; at that time, JCDecaux had been unseated by Clear Channel from the number-one spot that it had held for decades, and it was fighting for second place... View Details
Keywords: JCDecaux; Clear Channel Outdoor; OUTFRONT Media; Lamar Advertising Company; Jean-François Decaux; Jean-Charles Decaux; Outdoor Advertising; Street Furniture; Airports; Billboards; Bicycles; Digital Devices; Digital Marketing; Bidding; Advertising; Advertising Campaigns; Acquisition; Mergers and Acquisitions; Business Growth and Maturation; Business Model; Business Organization; Family Business; For-Profit Firms; Joint Ventures; Design; Price; Profit; Revenue; Geographic Location; Geographic Scope; Global Range; Globalization; Global Strategy; Globalized Firms and Management; Multinational Firms and Management; Globalized Markets and Industries; Government Legislation; Business History; Human Resources; Laws and Statutes; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Growth Management; Marketing; Brands and Branding; Marketing Channels; Marketing Strategy; Product Marketing; Demand and Consumers; Supply and Industry; Operations; Distribution; Infrastructure; Logistics; Product; Product Design; Production; Organizational Structure; Property; Public Ownership; Renting or Rental; Problems and Challenges; Business and Community Relations; Business and Government Relations; Family and Family Relationships; Sales; Situation or Environment; Luxury; Strategy; Business Strategy; Commercialization; Competition; Competitive Advantage; Competitive Strategy; Consolidation; Corporate Strategy; Customization and Personalization; Expansion; Segmentation; Mobile Technology; Wireless Technology; Air Transportation; Bicycle Transportation; Rail Transportation; Transportation Networks; Advertising Industry; France; Paris
Wells, John R., and Gabriel Ellsworth. "JCDecaux, 2016: Global Leader ... Again." Harvard Business School Supplement 717-441, February 2017.
- 02 Jan 2018
- Op-Ed
'Dear Working Knowledge'--Our Favorite Reader Comments of the Year
that stands between the consumer and the provider. You don't see this problem in food service - where restaurants pile on needless amounts of food just to charge for more of it. If customers don't like being charged needlessly, they will... View Details
Keywords: by Sean Silverthorne
- 01 Feb 2017
- What Do You Think?
Is the Next Jobs Crisis Just Ahead?
for how to deal with it. Deaver Brown saw the future (and the jobs crisis) most succinctly: “Better quicker results due to fewer people between a customer and the solution.” Fizzinnf said, “Robotics and artificial intelligence will cut a... View Details
- 12 Oct 1999
- Research & Ideas
What It Takes: Minorities in the Executive Suite
customized nature of the process is essential to its success. You can't just pull it off the shelf." Underscoring the findings of Breaking Through, Thomas notes that changes in the racial makeup of American business executives will... View Details
Keywords: by Judith A. Ross